I have had trades totalling EUR 4501.48 cancelled by Tifia on my account. My account number 6026336, in case Tifia decides to show up here and state their reasoning.
On november 28th I had a very good day where I had made a large profit. The next day Tifia blocked my account and asked to verify some documents, it was an AML document request I was told. On december 8 they notified me that my documents have been accepted and my account is again live and I can resume trading.
On Dec 7th, just the day before they emailed me that my documents are accepted I received another email that some trades were being cancelled(EUR 4501.48 over 471 trades) the reason they gave is "Please note that the peculiarities of the trading terms and architecture of START accounts imply that coverage applies to the total volume of client positions. Unfortunately, the liquidity provider was not able to confirm all of your trading positions". But again they cancelled those trades about 9 days after they were taken, and they say something about total volume of client positions which does not make much sense.
I did ask if this had anything to do with the AML documents request, they said no, however this looks very suspicious as the timing was exactly the same, and there definitely was a connection between the two events. I simply don't understand why trading in any way will cause them to question the validity of my documents. Why not just cancel the trades right away, or was tifia looking for a way to cancel my profits?
I waited this long before I post this becuase I wanted to make sure I take out all my remaining funds from TIFIA before posting anything so that they can't take any more money. So I have now withdrawn all my funds with the exception if the EUR 4501.48 that Tifia still owes me.
I will be starting a trader's court case soon, but hopefully Tifia resolves this before so I don't have to start a case. They seemed like a very good broker and I had no complaints before this happened.
On november 28th I had a very good day where I had made a large profit. The next day Tifia blocked my account and asked to verify some documents, it was an AML document request I was told. On december 8 they notified me that my documents have been accepted and my account is again live and I can resume trading.
On Dec 7th, just the day before they emailed me that my documents are accepted I received another email that some trades were being cancelled(EUR 4501.48 over 471 trades) the reason they gave is "Please note that the peculiarities of the trading terms and architecture of START accounts imply that coverage applies to the total volume of client positions. Unfortunately, the liquidity provider was not able to confirm all of your trading positions". But again they cancelled those trades about 9 days after they were taken, and they say something about total volume of client positions which does not make much sense.
I did ask if this had anything to do with the AML documents request, they said no, however this looks very suspicious as the timing was exactly the same, and there definitely was a connection between the two events. I simply don't understand why trading in any way will cause them to question the validity of my documents. Why not just cancel the trades right away, or was tifia looking for a way to cancel my profits?
I waited this long before I post this becuase I wanted to make sure I take out all my remaining funds from TIFIA before posting anything so that they can't take any more money. So I have now withdrawn all my funds with the exception if the EUR 4501.48 that Tifia still owes me.
I will be starting a trader's court case soon, but hopefully Tifia resolves this before so I don't have to start a case. They seemed like a very good broker and I had no complaints before this happened.