Marco Stacchiotti
Recruit
- Messages
- 5
Good morning.
This is my brief history with them.
In date October 14, Mr.Alexey Santalov sent a mail to my MAM manager Mr. xxxxxxxxx,
asking him to trade in loss, so that all copiers would lose their money. He proposed to loose 20.000, and Mr. Than would receive 10.000. Thanks to God, Mr. Than refused at the same date. For this event, see picture "Alexey Santalov mail 1" and "Alexey Santalov mail 2”. THIS IS A CRIME. IMHO, OBIOUVSLY.
In date November 12, they changed leverage from 1:400 to 1:100, without any permission. This led my account in a bad situation, as many trades were already opened with a leverage of 1:400.
In date November 16, my MAM Manager, Mr. Tan, said to me the following: "One month ago, hiwayfx suggest me make lost all of your amount . if able they will share 50% for me. at that time, all amount was 23k $( I will have 11k$ immediately if I trading to lost). I said no. and trading to gain money for my copiers. so they saw I can manage my MAM account successful and will win at final, and then they will lost alot. so few days ago they made many things to let my MAM account to bad situation. (down leverage, hiding pips, and band off the bonus). I do not know what is waiting me forward (because they always want we lost). at this moment I am in difficult to manage my MAM account. I want some comments from you to decide next step. Sincerely". THIS IS A CRIME ALSO, IMHO.
So, due to your customer policy, they put my two accounts in a really bad position. But they did not stop this insane policy, which aims to make all traders lose their money.
In date November 16, they cutted off my bonuses, without any advice, to put me in difficulties (margin level percentage down to 100%), so that I had to fund several times my accounts.
In date November 18, after several protesting mails, I was credited back of my bonuses.
In date December 8, I received an email changing once again my two accounts terms and conditions: they setup my stop out level to 0% in both accounts instead of usual 20%. This was very strange, because in official website regarding to MAM accounts (see picture named “MAM Account General Conditions”) stop out level is declared to 0%, but as you may see in picture named "Stop out level 15227" this parameter is setup to 0% and in picture "Stop out level 14736" this parameter is setup to 20%. I asked myself: “Why do they do this? First time they state some conditions, then they cut all privileges and account facilities while I’m trading. Obvious: if they change conditions you are forced to add money and equity to loose is greater than before!”.
For this reason, I was forced to add funds to my accounts several times, although not required under normal conditions.
In date december 9, I replyed to your mail declaring that any further pejorative conditions will be considered an abuse. I was very sad, given the conditions with which you treat customers. Because of the facts listed, you in December 5 have cut all my positions, though you could do it before, because of the level reduced margin on December 8. You waited that my trades went completely red, then close to zero around the capital. All of this does not comply with CySEC regulations, nor European MIFID regulation, nor to your Financial Services Authority NIS which your firm has committed to. I would like to know what you will do to reimburse me for financial losses and unnecessary mental damage sustaining these losses, before I decide and take all of this to my lawyer and ask him what to do.
How to solve this issue?
I do not know Public Authorities who can help me!
This is my brief history with them.
In date October 14, Mr.Alexey Santalov sent a mail to my MAM manager Mr. xxxxxxxxx,
asking him to trade in loss, so that all copiers would lose their money. He proposed to loose 20.000, and Mr. Than would receive 10.000. Thanks to God, Mr. Than refused at the same date. For this event, see picture "Alexey Santalov mail 1" and "Alexey Santalov mail 2”. THIS IS A CRIME. IMHO, OBIOUVSLY.
In date November 12, they changed leverage from 1:400 to 1:100, without any permission. This led my account in a bad situation, as many trades were already opened with a leverage of 1:400.
In date November 16, my MAM Manager, Mr. Tan, said to me the following: "One month ago, hiwayfx suggest me make lost all of your amount . if able they will share 50% for me. at that time, all amount was 23k $( I will have 11k$ immediately if I trading to lost). I said no. and trading to gain money for my copiers. so they saw I can manage my MAM account successful and will win at final, and then they will lost alot. so few days ago they made many things to let my MAM account to bad situation. (down leverage, hiding pips, and band off the bonus). I do not know what is waiting me forward (because they always want we lost). at this moment I am in difficult to manage my MAM account. I want some comments from you to decide next step. Sincerely". THIS IS A CRIME ALSO, IMHO.
So, due to your customer policy, they put my two accounts in a really bad position. But they did not stop this insane policy, which aims to make all traders lose their money.
In date November 16, they cutted off my bonuses, without any advice, to put me in difficulties (margin level percentage down to 100%), so that I had to fund several times my accounts.
In date November 18, after several protesting mails, I was credited back of my bonuses.
In date December 8, I received an email changing once again my two accounts terms and conditions: they setup my stop out level to 0% in both accounts instead of usual 20%. This was very strange, because in official website regarding to MAM accounts (see picture named “MAM Account General Conditions”) stop out level is declared to 0%, but as you may see in picture named "Stop out level 15227" this parameter is setup to 0% and in picture "Stop out level 14736" this parameter is setup to 20%. I asked myself: “Why do they do this? First time they state some conditions, then they cut all privileges and account facilities while I’m trading. Obvious: if they change conditions you are forced to add money and equity to loose is greater than before!”.
For this reason, I was forced to add funds to my accounts several times, although not required under normal conditions.
In date december 9, I replyed to your mail declaring that any further pejorative conditions will be considered an abuse. I was very sad, given the conditions with which you treat customers. Because of the facts listed, you in December 5 have cut all my positions, though you could do it before, because of the level reduced margin on December 8. You waited that my trades went completely red, then close to zero around the capital. All of this does not comply with CySEC regulations, nor European MIFID regulation, nor to your Financial Services Authority NIS which your firm has committed to. I would like to know what you will do to reimburse me for financial losses and unnecessary mental damage sustaining these losses, before I decide and take all of this to my lawyer and ask him what to do.
How to solve this issue?
I do not know Public Authorities who can help me!
