Cancellation of profit of $7845.10 and loss of $1621 ( due delay in deposited funds from verified credit card with broker
Total loss is $9466.10
Account: ECN NDD 16446
1.Cancellation of profit of $7845.10
when i requested withdrawal / refunds of funds to my credit card used for deposit, broker cancelled the profits.
665130 2016.01.28 14:47:54 balance CORRECTION -7 845.10
but broker didn't cancel profit before, when first i got profit from scalping with trades duration of only few seconds. after
that lost money that was ok for broker because i even lost all deposited money.
after making withdrawal request all profits of scalping trades with duration of few seconds, including those one month old
trades after some to which i lost all money of my account were all cancelled.
I lost $11620 (order id: 580911) in single trade with duration of only 6 seconds (and also my order was not allowd to put stop loss) but losses of that trades were not cancelled.
2. There is delay in funding my deposit to my account which deposit to protect margin but broker delays funding of
deposit, so i loose money. Although credit card is verified and i was told deposit will be instant.
Which deposits do you claim were delayed? (Provide details and supporting documents)
669691 2016.02.01 10:33:25 balance D-MASTERCARD-15609-2100USD 2 100.00
Which losses are you referring to, that you claim were sustained due to these delays? (Provide trade
numbers)
667978
2016.01.29 15:40:59 buy 1.00 eurusd' 1.08928 0.00000 1.08854 2016.01.29 18:11:55 1.08121 -
4.36 0.00 0.00
-
807.00
667985
2016.01.29 15:41:16 buy 1.00 eurusd' 1.08923 0.00000 1.08854 2016.01.29 18:12:00 1.08109 -
4.36 0.00 0.00
-
814.00
3. During news releases my take profit and stop loss orders are not allowed to place, which caused me to loose money
several times.
After cancelling of profits broker blocked my compute ip from live chat on their website, stopped answering my calls.
Total loss is $9466.10
Account: ECN NDD 16446
1.Cancellation of profit of $7845.10
when i requested withdrawal / refunds of funds to my credit card used for deposit, broker cancelled the profits.
665130 2016.01.28 14:47:54 balance CORRECTION -7 845.10
but broker didn't cancel profit before, when first i got profit from scalping with trades duration of only few seconds. after
that lost money that was ok for broker because i even lost all deposited money.
after making withdrawal request all profits of scalping trades with duration of few seconds, including those one month old
trades after some to which i lost all money of my account were all cancelled.
I lost $11620 (order id: 580911) in single trade with duration of only 6 seconds (and also my order was not allowd to put stop loss) but losses of that trades were not cancelled.
2. There is delay in funding my deposit to my account which deposit to protect margin but broker delays funding of
deposit, so i loose money. Although credit card is verified and i was told deposit will be instant.
Which deposits do you claim were delayed? (Provide details and supporting documents)
669691 2016.02.01 10:33:25 balance D-MASTERCARD-15609-2100USD 2 100.00
Which losses are you referring to, that you claim were sustained due to these delays? (Provide trade
numbers)
667978
2016.01.29 15:40:59 buy 1.00 eurusd' 1.08928 0.00000 1.08854 2016.01.29 18:11:55 1.08121 -
4.36 0.00 0.00
-
807.00
667985
2016.01.29 15:41:16 buy 1.00 eurusd' 1.08923 0.00000 1.08854 2016.01.29 18:12:00 1.08109 -
4.36 0.00 0.00
-
814.00
3. During news releases my take profit and stop loss orders are not allowed to place, which caused me to loose money
several times.
After cancelling of profits broker blocked my compute ip from live chat on their website, stopped answering my calls.