Oh my. LOVE the accent. Sounds almost Welsh, but not quite. Can you please volunteer to do voiceovers for Sive on his daily videos.
I think I can see what the issue is.
The most recent monthly account statement for the second account got lost in the mail. Emails do sometimes disappear in transit. It's rare, but it really does happen.
Do you still have the login information to the account? Just login to the second account in MT4 and you should be able to see the balance.
Hi Pharaoh,
oh, I'm 100% born and bred in Singapore.
I'm not sure if I can help do the voiceover on a daily basis, but can try it out if it doesn't take much time.
My timing is quite uncertain. Like last year, I was totally consumed by work.
And yes, agreed that technical glitches do occur in any e-systems. And in computer software, especially, if the system's integrity is frequently compromised by manipulation. My dad does programming and his programmer peers are all fully aware that brokers, small bucket shops and large BUCKET SHOP alike are doing the same. Still we don't jump into conclusion to accuse every broker until we start to see the Writings On the Wall
For me, I can be very helpful and gentle (I do counseling), but I'll be flabbergasted by crooks who would not hesitate to rub salt into injury.
Like any other Traders I just want a fair game. You can see in my initial report about Alpari UK. When I first started trading with them, I lost more than half of my account, yet I did not complain at all, because there weren't any frequent requotes, slippages, context busy etc. So, I knew it was my own fault.
However, the very moment I started scalping and winning consecutively for a few days(recovering almost all of my losses), all hell started to break loose. I consulted my dad, and he knew right away what was happening. I didn't know about other traders' similar and identical encounters with Alpari UK then. I just heard about all these tricks being practised by brokers from my dad. I then submitted my complaint to Alpari UK, but they simply insisted repeatedly that everything was OK at their end, and blamed my Internet connection, blah blah blah, and I could see that those were just standard canned scripts. We have 6 PCs in our home, and Singapore Internet connection is often tip top. Moreover, I did also immediately check with my connections at other brokers' sites and always found nothing amiss whenever such anomalies occurred with Alpari-UK's MT4 platform. Now I'm seeing that whatever I have encountered it's nothing new. Other traders have also encountered them and their complaints have also all turned to deaf ears. I stopped following up with them for a year after that, as I was too occupied.
Then came that Statement issue, and again, as usual and high-handedly they simply brushed me off and asked me stupid question when they should simply go to their system to check. If their system screwed up and paid traders more profit than they should, they'd know right away and deduct that over-paid amount.
Why then when one of my winning trades disappeared completely from my record last year, and when I told them about it, they asked me to tell them which order number. I could have easily told them, but knowing that they manipulated with their system, I wanted to see if they could detect this by themselves. If they couldn't, then again The Writing is On the Wall!
Why does such a simple issue took Alpari UK this long to resolve?
Firstly, as their customer it's natural that everyone of us expects a certain level of customer service and not to be treated like fools. It's like they are the know all high above, and they are always right, and that every issue lies only with the traders alone. As humans we all can feel if they really took our interest at heart in investigating the issue we brought to them, or did they simply use canned scripts in their responses.
So, back to the statement issue, why couldn't they go back to their system to check first? Had they been really playing fair, good and polite, I'd have also politely given them whatever they need from me. But since they love to Lord over everyone and simply keeps bragging that they are registered, thus they can't and they will not do this and that, the more I want to challenge them. They think we are all just born yesterday! Frequently, we will hear cases of lawmakers and law enforcers committing crimes themselves too. So, telling us how big they are and that they are registered is a NO-brainer statement to make these days. They should just stop saying this completely and prove to traders by action so that all of yesterday's platform issues no longer exist.
Anyway, I'll be installing the MT4 this evening to login. I still have the login details. Thanks
Cheers!
