Philip Mathews
Recruit
- Messages
- 6
I opened my account with Atom8 in August 2015. I was given a client agreement written August 2013. After successfully trading with Atom8 they emailed me on he 2nd November claiming to not allow "news trading" they disabled my account and removed my profits. They attached a client agreement dated July 2015. (Written one month prior to opening my account) after checking the client agreement on their website and the only one I ever received via email, they still had the Aug 2013 client agreement on their website and never sent me the one they were referring too to justify to deleting my trades (The one dated July 2015). The only time I saw the updated client agreement was when they sent it to me with the email deleting my trades. Never was I informed about any change of client agreement. I also took a video to prove the agreement was incorrect on the website and David Andrews confirmed this in an email "I see that on the homepage the developer incorrectly replaced the Risk Disclosure Notice link with the revised Client Agreement,"
When I pointed this out to them they then changed the stance saying that I "You are not the only client who snipes off-market latent prices with EA" They then sent an email confirming a change of client agreement. A bit too late!!!
This company clearly doesn't want to pay the profits and I am getting no where with them. I have made a complaint to the ombudsman but would also like to take this to a traders court as I have no faith in them resolving this matter.
They tried to impose a new client agreement retrospectively after successfully profiting admitted their fault and tried to change the reasons.
This company is a complete scam.
When I pointed this out to them they then changed the stance saying that I "You are not the only client who snipes off-market latent prices with EA" They then sent an email confirming a change of client agreement. A bit too late!!!
This company clearly doesn't want to pay the profits and I am getting no where with them. I have made a complaint to the ombudsman but would also like to take this to a traders court as I have no faith in them resolving this matter.
They tried to impose a new client agreement retrospectively after successfully profiting admitted their fault and tried to change the reasons.
This company is a complete scam.