Hi Maria, is your money free to withdraw now? If you engaged in any trade, you probably not able to withdraw. If your money is free fund and ready to be withdrawn, you can go through the normal procedure to get back your money. But keep the account password only to yourself. Never share with any staff in Binary Brokerz. I think you must sign the DOD and then withdraw all as normal. There is no reason BBz reject.
My understanding of chargeback means you write letter to the bank and request them to investigate the transaction and refund you the original should there is fraud involved.
Thank you. Your input is very helpful. My available cash showed my initial deposit + the bonus. I have not traded anything yet since I was persuaded to deposit 5K in early May. I will provide the necessary documents for withdrawal and see how it goes.
And for the record, you guys are right about not trusting this company. I got a call from Mr. Jack Cruz one morning and asked me to verify my credit card info including security code and expiry date. I clearly told him I don't want to deposit more money as I was already persuaded to put in 5K, 1st week of May. I told him I cannot sit down and trade with him now as I don't have access to Internet on my laptop and wouldn't be available after 2 weeks.
He told me, he'll call me after that.
I log in to my trading account and saw that the money there has almost doubled. For some reason, I decided to call the bank and asked them if there was transaction made and there it was 5x was taken out from my account from DSMG limited Binary Brokerz. I told the bank lady I didn't authorize that withdrawal. I was told to contact the company to give my money back. Luckily, they have Toronto # and so I called them and was told that my concern will be forwarded to Financial Management.
Ema Scott sent me an email that they are aware of the unauthorized withdrawal made and took care of it. She said the withdrawal is being process and it will take 3-5 days to clear. The next day, I got a call from Mr. Jack Cruz. He apologized and said he must have misunderstood me, he thought I wanted him to deposit more money to my trading account. I think that is BS. Anyway, I got my money back he withdrew but now it is short because of the exchange rate. I called the Toronto# again about being short. I was told it's going to be look over. We'll see how that goes. I was enjoying trading for $25 dollars as I don't have experience, sometimes I lost sometimes I win. Do you know any trading site that their employee will not pressure you to deposit large amount of money?