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COMPLAINT about XM

Discussion in 'Scam Alerts' started by martinlamarque, Feb 19, 2018.

  1. martinlamarque

    martinlamarque Private

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    Client Terminal Build and Version:
    MARTIN LAMARQUE,
    4005935, XM.COM-MT5,
    MQ ID: 1ED80A5B,
    MetaTrader 5 build 1649,
    iPhone (iPhone10,6) iOS 11.2.5

    Problem description
    Hello XM,
    Following the first decision of the department (closing my account), which is unaccountable since I did nothing (about the modification of my log files) and I had no explanation about it , I filed a second official complaint (Complaint Reference Number: TI20180003). While waiting for the final verdict, I would like to let you know that I have already contacted Cysec and FCA and prepared the first files with FPA and Financial-Ombudsman, ready for publication.

    Expected result
    I would like you to send me a detailed report (with proof) of the first investigation, which resulted in the closure of my account. I want proof of what you are saying because it is absurd.

    *I'm contacting you here because the response times via middleoffice's email address are way too long, and my patience has limits!


    Additional details (1)
    If all went well (without error platform) I would be today with trades up to more than 30000 €, gold, currently, I am 0 € and my account is blocked!

    You do not have to do this, while waiting for the answer of the second investigation, I can not trade any more, I will ask, with the help of FPA and Financial-Ombudsman of the compensations (proportional to the potential trades which should have remained open without error of the platform) because it is unacceptable.

    Additional details (2)
    In addition, I will not hesitate to openly publish your suspicious behavior, I also had the same problem with the platform a few days before (I was refunded) but after three attempts to complain to the department:

    I°/ First answer: "You were not connected after" x hour ", but I had closed about forty position after this time, everything was visible in my history and I had no trouble challenging their verdict so much. was rude.
    1) My first analysis: If I would not close positions after this "x hour", I could not prove that I was well connected and I would not have been refunded, NOT PERMISSIBLE!

    II°/ Second answer: "there was no attempt to close a position". I had to go myself check this, copy / paste to my manager the party failed to redo an analysis.
    2) My second analysis: If I did not identify the problem by myself, I would not have been refunded, NOT PERMISSIBLE!


    III°/ Third answer: "Indeed you are right". What incompetence and lack of proffesionalism! This is unacceptable on the part of a department. And today I have a big problem with them!
    3) My third analysis: a competent department? I doubt !


    Conclusion
    1) I wish you to answer me about the first survey (see "Expected result")

    2) I am ready today, with the help of FPA and Financial-Ombudsman, to publish this openly to the public (I kept all the e-mail exchanges) and with the experience that I had afterwards, to put back cause the blocking of my account, to ask for penalties and compensation (I am asking for a total of 30000€ for having closed my main trade account without any proven, valid reason, and not having explained to me), to be refunded as soon as possible!

    Thank you

    Best regards,
    LAMARQUE Martin
     

    Attached Files:

  2. FxMaster

    FxMaster Lt. Colonel

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    Here is the link of XM Rep http://www.forexpeacearmy.com/community/members/xm.97618/ go ahead and invite him to this thread.
     
  3. martinlamarque

    martinlamarque Private

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    JIMENATEAGUES likes this.
  4. FxMaster

    FxMaster Lt. Colonel

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    Go to the link, click on information then click on start conversation. Write there that you have a problem with xm and you opened the thread in scam folder.
     
  5. Chris Zacharia

    Chris Zacharia XM.com Rep

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    Dear All,

    The above complaint has been handled by XM's compliance which has thoroughly investigated the case.

    For reasons of transparency I am sharing the exact reply as sent by XM's compliance department.

    Thank you,
     

    Attached Files:

  6. martinlamarque

    martinlamarque Private

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    My response to this survey, I also sent the log files of my second device so you can see the bug of the platform, I'm not crazy, I'm on the verge of depression, it's so horrible! I am a victim and not a liar, believe me:

    "Hello XM,

    I'm amazed ... It's just not credible what is happening, you ruin my health ..

    I understand what you are saying above but as I told you before, I cut/paste from my log files the wrong part to send it to my manager.

    However, because of a bad handling, I lost the schedules and "brackets" not appearing on my Macbook, I have it is modified in parentheses so that it is visible in my email, and put approximate times (from memory) of what I remembered copying. I did not think it would impact the investigation.

    I do not know what my log files are .. You have my log files in your servers, so why do not you check directly?


    I did not change anything that was originally, believe me, I just tried to restore the memory of the times, and so, copy / paste what I put in the email from my manager to put it back in the log files.

    Please, believe in my sincere good faith in this inquiry, I have not changed anything.

    I tried to find the "original" folder of my log files in my computer but as I uninstall MT5 and reinstall (as advised by one of your agents) I lost all my log files.

    Once found, I transfer you to the same address or I open a new complaint?"

    "I know what happened anyway! I'm under the shock .. I'm so sad to see how the situation turns against me while I'm a victim.... It's hard "

    Please, reply also to my messages on the thread of conversation, thank you


    Sincerely and waiting to read you
    LAMARQUE Martin
     
  7. Chris Zacharia

    Chris Zacharia XM.com Rep

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    Dear Mr. Lamarque,

    We acted in good faith and tried to research the error which you claimed to have on the trading platform and after not being able to find what is wrong, we once again in good faith requested you to send your log files to make sure.

    When you sent your log files to XM, you sent log files which were edited in a very obvious fashion attempting to back-up your false claim.

    The message “market closed” is always in brackets of this format “[…]” and not in parenthesis of this format “(….)”.

    In this respect, we consider that your behavior, actions and intentions towards our Company were made in bad faith with the sole aim to deceive our Company and claim reimbursement for you loss-making orders.

    As noted in the email correspondence which you have received by XM's compliance department, the decision to terminate your account is final and not reversible.

    This case has been closed by XM's compliance department.

    Thank you,
     
  8. martinlamarque

    martinlamarque Private

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    Sir, I totally understand, an investigation has been conducted and I am very grateful! But as stated on my previous messange, the mistakes you make are probably caused by the fact that I cut / paste the wrong part of my log files.

    The email, since my email platform does not accept this syntax, I modified it so that it can be understandable by my manager but I unfortunately lost the schedules during this manipulation, and the "hooks" do not not walk on Macbook I've had it so well in parentheses ..

    I did not think that these minimal things could affect my problem. I'm not wrong

    Sir, I am a victim and not a cheater! You have my original log files in your servers, so véréfiez them, there has been a mistake on MT5 and I'm sure! I am not crazy.

    Believe me sir, I did not think that these minimal changes will change the heart of my problem which is a MT5 error.

    Please, sir, take into account what I am telling you, I am not a liar. Find my log files in your servers and you'll see that I do not lie, I'm honest!

    I also remind you that you are subject to EU regulation which states the principle of according to Article 6 § 2 of the European Convention for the Protection of Human Rights and Fundamental Freedoms (ECHR): "Anyone accused of an offense is presumed innocent until proved guilty according to law ".

    In addition, the Charter of Fundamental Rights, signed by the fifteen countries of the European Union on 7 December 2000 before enlargement, in its Article 48, links the presumption of innocence and the rights of the defense:

    1 - Everyone accused is presumed innocent until his guilt has been legally established,
    2 - Respect for the rights of the defense is guaranteed to all accused.
     
  9. martinlamarque

    martinlamarque Private

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    Do not turn the situation over, sir ...

    I have not found my log files, I will look in the folder deleted but I am afraid it will be lost .. Please find them in your servers, you will see that I do not lie! Contact Metaquotes, made the necessary but I am a victim of an unfortunate injustice, it is absurd!

    Take me out my log files please and we'll see who is wrong! You are a transnational company it is inadmissible on your part! I have already had the problem at home later, more problems of call of margin.. Please, consider my opinion, this is my right and you are obliged to do so. My party is as important as yours so as I no longer have my log files, find them in your servers and redo the investigation, I have nothing to hide and it's my money!
     
  10. martinlamarque

    martinlamarque Private

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    I kindly ask you to repay me the total sum of my losses (about €7300) under pain of suing your regulators as well as an extensive sharing of my story on all Fiancial forums such as FPA et al. article, because it is inadmissible .. Find me my log files in your servers, you will see that I am innocent and you owe me this money.
     
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