Resolved (via FOS) - Etx capital void profits!!
- Thread starter Etx-victim
- Start date
-
- Tags
- resolved issue etx capital fos
The client who made the last video got this answer from ETX Capital customer service:
"Dear XY
We are emailing you with regards to your ETX Capital account(s) .
Please note that, following an internal review, we have changed the setting of your account(s), resulting in a different execution mode. This means that trades on your account will be referred to our Trade Desk and executed manually.
Kind regards
Client Support"
"Dear XY
We are emailing you with regards to your ETX Capital account(s) .
Please note that, following an internal review, we have changed the setting of your account(s), resulting in a different execution mode. This means that trades on your account will be referred to our Trade Desk and executed manually.
Kind regards
Client Support"
Marcelo Rosa
Master Sergeant
- Messages
- 265
This is the following answer I just got when I tried to get extra explanation about the video:
Dear Marcelo,
Thank you for your email.
We're not at liberty to discuss other clients accounts.
Unfortunately, we're unable to confirm that we'll not contact you for any other withdrawals as it is part of our procedure.
Is there anything else we can do for you?
Kind regards and have a great day,
So I won't be able to get anything from them, but if something suspicious or similar happens on my account, I'll post here, so far I haven't trade this week.
Dear Marcelo,
Thank you for your email.
We're not at liberty to discuss other clients accounts.
Unfortunately, we're unable to confirm that we'll not contact you for any other withdrawals as it is part of our procedure.
Is there anything else we can do for you?
Kind regards and have a great day,
So I won't be able to get anything from them, but if something suspicious or similar happens on my account, I'll post here, so far I haven't trade this week.
Marcelo Rosa
Master Sergeant
- Messages
- 265
Manually, seriously? Do they also want the client to call them to execute the trades for him, like it was +10 years ago???
Marcelo Rosa
Master Sergeant
- Messages
- 265
I agree, and I'm not happy with their answer to me, they didn't want to discuss another client's issue, but this is a serious one, but thanks to Taqi, he managed to expose this issue.
If I'm not satisfied with the upcoming answers from ETX, I most probably be closing my account very soon, although I haven't had any issues so far, I won't wait for the issues to appear.
Etx-victim
Recruit
- Messages
- 10
No answer and no money yet...
They have to signed as SCAM!!
They have to signed as SCAM!!
Etx-victim
Recruit
- Messages
- 10
Its interesting , they try to shut down a forum thread in Hungary. The truth is not good for them. Obviously no answer for the victims....
So you could ask them about the money : facebook.com/ennnvb?fref=ts Krisztian Gerecs..
forum.tozsde.hu/brokercegek/1099-etx-capital.html
Last edited by a moderator:
Marcelo Rosa
Master Sergeant
- Messages
- 265
We need to find more traders who are not getting their profits, because if just a few traders are not getting their profits among thousands of investors, it could be some isolated cases like yours and although it needs to be clarified properly, it can't simply be signed as a Scam, every company will face issues from time to time, I'd recommend you to file a complain to econsumer.gov as well to see if more people are being scammed, because as I said, I don't have issues at all.
Also check on FCA website to see if there are any complains about this issue or I'd suggest you to start one.
Keep recording your trades, print screen and make a video if possible, the more evidences you have, the better will be for you in case your new profits are taken off from you.
