Problem Exness blew my account by not stopping out at stop loss.

[pradeerdj]

A glitch occurred on exness on 05-Jul-2024 which drove XAUUSD price to an unexpected price level compared to all brokers and therefore wiped out money from my trading account 62084585.


I immediately raised a complaint, to support, they said , our financial team is reviewing the account to resolve the matter.


Please help me to recover full refund as it is very essential for my human well being, now this is yet to be resolved, my
Case ID : 10453808

Order number: 912799410

I hope by bringing this to public awareness, Exness can speed up the process and give me the proper compensation/full balance refund. My trading account today July - 06 -2024 still stands at $ 0.00

 

[pradeerdj]

Hello,

I just got scammed by exness fake slippage.
The nfp news just came this friday and my sl was already hit i was watching the spread too they were normal 2 pips at first when my sl was hit but they didnt closed them and later closed them 1500 pips later and blown my 700 dollar trading account i want exness to resolve this issue
Account no 62084585

My case id is : 10453808

 

[FxMaster]

@ExnessOfficial, Can we have your attention here, please?

 

[pradeerdj]

@ExnessOfficial @FxMaster It's been more than 5 days. Still no reply from Exness?

 

[pradeerdj]

@ExnessOfficial @FxMaster It's been more than 5 days. Still no reply from Exness?

It's been 10 days, no reply from Exness. @FxMaster @ExnessOfficial

 

[ExnessOfficial]

Greetings Pradeerdj,

We sincerely apologize for the delayed response.

Please note that we are in the process of investigating the matter after receiving your details. A member of our team will be in touch soon with updated response. If you have any other questions or concerns, we remain at your disposal.

Additionally, should you wish to, you can also submit a complaint through this link: https://bit.ly/Complaints-link. This will allow you to create a case regarding your issue, which our support team can review. Thank you for your understanding!

Regards,
Exness Team

 

[FxMaster]

It's been 10 days, no reply from Exness. @FxMaster @ExnessOfficial

Greetings Pradeerdj,

We sincerely apologize for the delayed response.

Please note that we are in the process of investigating the matter after receiving your details. A member of our team will be in touch soon with updated response. If you have any other questions or concerns, we remain at your disposal.

Additionally, should you wish to, you can also submit a complaint through this link: https://bit.ly/Complaints-link. This will allow you to create a case regarding your issue, which our support team can review. Thank you for your understanding!

Regards,
Exness Team

Here is the reply from the official rep, don't forget to update us here when you have a proper reply

 

[pradeerdj]

Here is the reply from the official rep, don't forget to update us here when you have a proper reply

Sure. I will do @FxMaster

 

[pradeerdj]

@FxMaster @ExnessOfficial Exness rep is stating about pending orders. But during the news I didn't had any pending orders. They are saying it get triggered and due to slippage, the account has been blown. But I didn't had any pending orders. They didn't give any compensation for this.

 

[pradeerdj]

@FxMaster @ExnessOfficial Exness rep is stating about pending orders. But during the news I didn't had any pending orders. They are saying it get triggered and due to slippage, the account has been blown. But I didn't had any pending orders. They didn't give any compensation for this.

@FxMaster @ExnessOfficial Please help me with full refund or compensation for this issue.