Problem Exness blew my account by not stopping out at stop loss.

[ExnessOfficial]

Greetings Pradeerdj,

We kindly suggest that you submit a complaint through this link: https://bit.ly/Complaints-link

This will allow you to create a case regarding your issue, which our support team can review. Thank you for your understanding!

Regard's,
Exness team

 

[pradeerdj]

Greetings Pradeerdj,

We kindly suggest that you submit a complaint through this link: https://bit.ly/Complaints-link

This will allow you to create a case regarding your issue, which our support team can review. Thank you for your understanding!

Regard's,
Exness team

@ExnessOfficial @FxMaster Exness is refusing compensation and saying it happened due to slippage. I have strongly refused to the customer support agent. Please help me to get refund or compensation.

 

[ExnessOfficial]

Greetings Pradeerdj,

Slippage is a term that describes when an order is opened at a different price to the requested price, i.e the order experienced slippage because the bid/ask price changed between the time the market order was requested and when the order was executed on the exchange.

Kindly follow this link for more: https://get.exness.help/hc/en-us/articles/4418146279954-How-does-slippage-of-market-prices-happen

Kind regrds,
Exness Team

 

[pradeerdj]

Greetings Pradeerdj,

Slippage is a term that describes when an order is opened at a different price to the requested price, i.e the order experienced slippage because the bid/ask price changed between the time the market order was requested and when the order was executed on the exchange.

Kindly follow this link for more: https://get.exness.help/hc/en-us/articles/4418146279954-How-does-slippage-of-market-prices-happen

Kind regrds,
Exness Team

@ExnessOfficial Sir, My account is a zero spread account. Normally the spread will be zero. During news, it suddenly becomes higher and blown my account and then returned to zero. So this is clearly Exness manipulating the price to blow the customers account. I think the customer support doesn't understand my problem. I clearly told them I know about the slippage but this is not that.

 

[pradeerdj]

@ExnessOfficial Sir, My account is a zero spread account. Normally the spread will be zero. During news, it suddenly becomes higher and blown my account and then returned to zero. So this is clearly Exness manipulating the price to blow the customers account. I think the customer support doesn't understand my problem. I clearly told them I know about the slippage but this is not that.

@ExnessOfficial @FxMaster Still Exness refuses to give compensation. Can you sort out this?

 

[FxMaster]

@ExnessOfficial @FxMaster Still Exness refuses to give compensation. Can you sort out this?

They gave you final decision. If your think it's not your fault then you can lodge your complaint to regulatory bodies. Before that I would advice you to send them email that you think it's not your fault and you are going lodge a complaint to regulator.

 

[pepe001]

@ExnessOfficial @FxMaster Exness is refusing compensation and saying it happened due to slippage. I have strongly refused to the customer support agent. Please help me to get refund or compensation.

No hay spread 0 en XAUUSD, es el engaño de exness y todos los broker Australianos.

Cero spread y 4X4 contratos en todo el libro, cuando LMAX tiene 6000 en las primeras
cinco posiciones del mini.

Los spreads se abren hasta liquidarte la cuenta, todo lo que sea necesario.

Profundidad del mercado 1 contrato seis pips mas abajo 10 contratos cuanto el
precio se aproxima los 10 contratos desaparecen otros seis pips asi hasta el infinito,
eso si cero spreads, el timo de la estampita.

EXNESS, FUSION MARKETS, GLOBAL PRIME, RUBIXFX ETC.ETC