FBS

[Yahia]

I'm Dr. Yahia Smamoneh i am from Syria and resident in Sweden for a long time I work in the field of forex four years ago.
Problem that on 10/03/2016 at 16:00 i made several operations and the 15 process and were varied between the sale and purchase of a pair Eurodollar and achieved a profit of $ 12,168. These operations lasted for almost 20 minutes.
When i request to withdraw the amount of the company the company to reject the drag operation, and the answer was (no sufficient funds), then I went to the platform to make sure the number again, but surprised that they deleted me all the processes that you have made and they delete also archive and delete the Journal means so it did not keep any evidence of the processes, but thankfully that I've filmed all the archives and Journal and Account number to send him to my friends and I share my joy.

And science I have been working in this strategy from the first moment that you open the account, and the company is working time and the news is a dangerous and risky strategy, and the company lost more than $ 7000 and the whole normal and what they gained by deleting all operations.
and i get this answer :


Hi
Thank you for reaching out with the support team
welcome. After the request to return to verify your account number 1125778
There was a delay in prices by the liquidity provider, which led to the emergence of prices of real prices in the market does not agree with the piece in time
Ie were not reflect the true market prices at that moment
According to Customer Agreement
Abanntd 3.2.
3.2.11.Orders opened or closed by off-market quotes can be cancelled:
a) In case the order was opened by an off-market quote
b) In case the order was closed by an off-market quote
3.2.12.The Company does not allow the usage of arbitrage strategies on connected markets (e.g. currency futures
and spot currencies). In case the Client uses arbitrage in either clear or hidden way, the Company reserves a right
to cancel such orders.
Here challenge Atvaah customers complete
https://my.fbs.com/upload/agreement_en.pdf
It has been canceled all trades made in accordance with the prices, which shows the time it is the real market prices and restore the account to what it was prior to the opening of those deals.
If you have any questions do not hesitate to contact us via the customer service from the site.
Through chat rooms and we are always at your service
We wish you a profitable traded,
FBS's customer service - Osama

The company asked to provide evidence of this speech and sent them an account number had been working with me and they have the same strategy at the following answer:
welcome. With this message there is a close out prices of trades made by you on 10/03/5016 and also market at the same time that it has deals by you on account number 1125778.
As for the account number ******* has after the problem has not been any on prices that were in the market for the moment so it was canceled. And the time difference is clear between the transactions for the first two accounts between 16.00 and 17.00 and the second after 17.00.
In case there was any inquiry please do not hesitate to contact us. Thank traded and profitable
Naseeruddin Arab support for the company team
FBS

And they sent me a price for only 5 minutes from 16:15 pm to 16:20 pm Excel file without mentioning any reference to these prices or according to the source and ask me compare these prices with the prices of the platform at the time, and you'll find it different ??? !!!!!!!!!
What is the guilt if the customer came late rates for the platform this company's problem and not the client problem ?? !!
So the customer is threatened in any moment to delete all his works and his transfer price did not correspond .. Is this a reasonable speech !?
The company demanded that the entire file for price and for two hours from 16:00 pm to 18:00 pm and I have not received any reply so far as they said it was too expensive for me to the subject of asking prices for two hours .. !!
He demanded to provide me with the source, who is a Link (Internet site) and Icolola not there I have now ..
Give me a number called the company's lawyer to file a lawsuit with the assets to provide all the evidence and did not get it ..
I ask all the relevant and respective personnel with experience to participate in this topic
for more information please send email to
yahia-sammouneh@hotmail.com
004672304033

 

[FxMaster]

I'm Dr. Yahia Smamoneh i am from Syria and resident in Sweden for a long time I work in the field of forex four years ago.
Problem that on 10/03/2016 at 16:00 i made several operations and the 15 process and were varied between the sale and purchase of a pair Eurodollar and achieved a profit of $ 12,168. These operations lasted for almost 20 minutes.
When i request to withdraw the amount of the company the company to reject the drag operation, and the answer was (no sufficient funds), then I went to the platform to make sure the number again, but surprised that they deleted me all the processes that you have made and they delete also archive and delete the Journal means so it did not keep any evidence of the processes, but thankfully that I've filmed all the archives and Journal and Account number to send him to my friends and I share my joy.

And science I have been working in this strategy from the first moment that you open the account, and the company is working time and the news is a dangerous and risky strategy, and the company lost more than $ 7000 and the whole normal and what they gained by deleting all operations.
and i get this answer :


Hi
Thank you for reaching out with the support team
welcome. After the request to return to verify your account number 1125778
There was a delay in prices by the liquidity provider, which led to the emergence of prices of real prices in the market does not agree with the piece in time
Ie were not reflect the true market prices at that moment
According to Customer Agreement
Abanntd 3.2.
3.2.11.Orders opened or closed by off-market quotes can be cancelled:
a) In case the order was opened by an off-market quote
b) In case the order was closed by an off-market quote
3.2.12.The Company does not allow the usage of arbitrage strategies on connected markets (e.g. currency futures
and spot currencies). In case the Client uses arbitrage in either clear or hidden way, the Company reserves a right
to cancel such orders.
Here challenge Atvaah customers complete
https://my.fbs.com/upload/agreement_en.pdf
It has been canceled all trades made in accordance with the prices, which shows the time it is the real market prices and restore the account to what it was prior to the opening of those deals.
If you have any questions do not hesitate to contact us via the customer service from the site.
Through chat rooms and we are always at your service
We wish you a profitable traded,
FBS's customer service - Osama

The company asked to provide evidence of this speech and sent them an account number had been working with me and they have the same strategy at the following answer:
welcome. With this message there is a close out prices of trades made by you on 10/03/5016 and also market at the same time that it has deals by you on account number 1125778.
As for the account number ******* has after the problem has not been any on prices that were in the market for the moment so it was canceled. And the time difference is clear between the transactions for the first two accounts between 16.00 and 17.00 and the second after 17.00.
In case there was any inquiry please do not hesitate to contact us. Thank traded and profitable
Naseeruddin Arab support for the company team
FBS

And they sent me a price for only 5 minutes from 16:15 pm to 16:20 pm Excel file without mentioning any reference to these prices or according to the source and ask me compare these prices with the prices of the platform at the time, and you'll find it different ??? !!!!!!!!!
What is the guilt if the customer came late rates for the platform this company's problem and not the client problem ?? !!
So the customer is threatened in any moment to delete all his works and his transfer price did not correspond .. Is this a reasonable speech !?
The company demanded that the entire file for price and for two hours from 16:00 pm to 18:00 pm and I have not received any reply so far as they said it was too expensive for me to the subject of asking prices for two hours .. !!
He demanded to provide me with the source, who is a Link (Internet site) and Icolola not there I have now ..
Give me a number called the company's lawyer to file a lawsuit with the assets to provide all the evidence and did not get it ..
I ask all the relevant and respective personnel with experience to participate in this topic
for more information please send email to
yahia-sammouneh@hotmail.com
004672304033

here is the link of FBS rep in FPA https://www.forexpeacearmy.com/community/members/fbs.104450/ go ahead and ask him to come here in give the detailed answer. If you didn't get reply from in in next 24 hours then get back to this thread. I`ll suggest you more steps.

 

[Yahia]

here is the link of FBS rep in FPA https://www.forexpeacearmy.com/community/members/fbs.104450/ go ahead and ask him to come here in give the detailed answer. If you didn't get reply from in in next 24 hours then get back to this thread. I`ll suggest you more steps.

how can i do that i try but i didnt now how ???

 

[Pharaoh]

Now that you know the username (FBS), look towards the upper-right of your screen. There's your username, an envelope, and a flag. Point to the envelope and select "Start a New Conversation". Add FBS as a participant.

 

[Yahia]

I have sent two messages to FBS and i get no replay ..!!

 

[Kikkert]

Good job FBS, the best answer is no answer at all....

 

[FBS Official Rep]

Hello everyone. My apologies, the situation is that multiple feeds were created for the same topic. https://www.forexpeacearmy.com/community/conversations/fbs.13370/

Dr. Yahia Smamoneh

FBS representatives have responded to your inquire via your email requests and phone calls.

Please let us know if you are still seeking additional information.

Allow me to recap the situation:
Upon internal investigation, we have identified lagging in the quotes translation system that resulted in a delayed delivery of prices to the trading server of MT4 from the liquidity provider.

This delay was as well recorded by the market price monitoring systems.

Taking into consideration that the majority of your orders were of the arbitrage strategy, i.e. the orders were opened only at the time of the lagging occurrence with the type chosen according to the arbitrage opportunity and were closed right after this opportunity vanished, according to p.3.2.12. of the Customer Agreement.

Therefore, in accordance with the customer agreement, unfortunately, the orders (weather profit or loss) made during the delayed delivery of prices can not be recovered.
https://my.fbs.com/upload/agreement_en.pdf

We apologize for the inconvenience.
Thank you, have a wonderful day.

 

[Yahia]

Good day
But i have an another account number belong to my friend and he have more than 900 $ at the same time and same strategy that I worked with .
And he get all his money.
Why he get the money and i not ???
We must have the same decision from the company.
The acoont

 

[Yahia]

The acount number is : 1133375

Please check it and reply my question

 

[FBS Official Rep]

Dr. Yahia Smamoneh

I can not discuss other clients account numbers. If your friend has an inquiry, we will be happy to help him/her.

Thank you for understanding with respect to client privacy.