Resolved - FXDD Malta

[veri5]

FXDD Malta stole my news trading profit, although previously confirmed in statements and online chat, that all is good, they did it only after withdrawal request.... they refers to t&c about arbitrage, which it is not....

 

[Pharaoh]

Invite them to come here, join this thread, and explain themselves.

 

[veri5]

I have sent invitation just now, let's see will they join

 

[FxMaster]

First of all talk with live support regarding your case and see what they can reply to you.

 

[veri5]

actually, they noticed their mistake, thanks to FPA also, I am waiting now the money back, only then I will report back and we can mark case as solved:

"
After a thorough re-analysis of your account, the Management has decided to allow you the full amount to be withdrawn on a good will basis. FXDD feels that in view that there could be a fine line of interpretation in our original decision, we have opted to give you the benefit of such and allow you the full profit amount made.


We are even extending our good will to invite you back to be one of our clients at any time you wish to do so.
"

 

[veri5]

Ok, FXDD after constructive communication solved this misunderstanding. https://gyazo.com/46980790dd6d48ed98c695208a6adf6d .
Thanks, FPA, Pharaoh, FxMaster. Thread can be closed.

 

[Pharaoh]

Oh good. Another resolved issue.

 

[AsstModerator]

Thanks for reporting the issue as resolved. I'll move it over to Resolved Issues in a minute.