GUILTY Case# 2017-042 | deslimth vs Trade12.com

Based on the available evidence, do you believe that Trade12.com is Guilty?

  • Guilty

    Votes: 70 98.6%
  • Not guilty

    Votes: 1 1.4%

  • Total voters
    71
  • Poll closed .

deslimth

Private, 1st Class
Messages
45
Original FPA Traders Court Submission:

I am submitting the case against: Trade12.com

My Case is: The broker name Dean Atlas, email: dean.atlas@trade12.com, after my side cancelled a big sum of wire transfer, his attitude changed and never do anymore trade for me. Then the following weekend my trading history is gone. I began to questioning through their customer service, why my trading history is gone, and to date the trading history is gone and they never responded with valid reason.

I began uploading my documents for verification and it was verified, then I began withdrawal, but the broker said their broker manager (Matthew) needs to talk to me before withdrawal can be approved. However the manager attitude is as bad and threaten that the reason my account was block from withdrawal because my side cancelled the big sum wire transfer and said that under US Federal law Citibank can sue me for such wire transfer reversal, I told him he can say what he wants and send me such letter from Citibank to clarify with my lawyer, and he mentioned he will send within 1 hour, but it never come after one day.

I had submitted withdrawal on 17 Apr 2017 and their system responded it will be approved within one day, but until today it is still not approve. I consider as such that their broker manager has blocked my withdrawal.

New thread in the Scam Alerts Folder:

Review is submitted by deslimth on 03/23/17

The company was first contacted about the issue on 04/01/17 the last contact was on 04/17/17

Details: Their last replied yesterday mentioned their finance department will process in a short period of time, but after one day gone it is still not processed.

<Trade12 customer service reply>
Hello,



Thanks for letting us know your concern.



Please be informed that the current status of your withdrawal request is on initial. In regards, we already send a follow up request to the Finance department of our company, so your request will be process on a short period of time.



Have good day!
--

Customer Support Team

Mobile: +18882936433


Address: Ajeltake Road, Majuro, Marshall Islands

Website:www.trade12.com Email:support@trade12.com

Company representatives' emails: Customer Service desk <support@trade12.com>
Dean Atlas <dean.atlas@trade12.com>

 

Attachments

  • trade12_account_details_31Mar2017.png
    167.1 KB · Views: 4
  • trade12_account_details_1_Apr_2017a.png
    304.8 KB · Views: 3
  • Trade12 Trade still show balance 10 Apr 2017.png
    250.9 KB · Views: 5
  • Withdrawal_Submitted_17Apr2017.png
    251.7 KB · Views: 4
  • Withdrawal_status_not_approve_yet_19Apr2017.png
    242.6 KB · Views: 4
Email them the link to your thread in Scam Alerts (not this thread). Ask them to come and join the discussion.

As soon as it's sent, post an update in both threads.

What is this cancelled wire transfer he's talking about?
 
Email them the link to your thread in Scam Alerts (not this thread). Ask them to come and join the discussion.

As soon as it's sent, post an update in both threads.

What is this cancelled wire transfer he's talking about?

It was the second transfer, that I cancelled it from my side, details as follow:

BENEFICIARY DETAILS

BENEFICIARY NAME

EXO Management LLC

BENEFICIARY ALIAS

BENEFICIARY ADDRESS

1013 Centre Road, Suite 403S Wilmington, DE 19806

BANK DETAILS

BENEFICIARY BANK COUNTRY

UNITED STATES

ACCOUNT NUMBER

6779023472

BENEFICIARY BANK ADDRESS

CITIUS33 N111 WALL STREET NEW YORK NY 10005 USA

BENEFICIARY BANK SWIFT CODE

CITIUS33

BENEFICIARY BANK NATIONAL CLEARING CODE

INTERMEDIARY BANK DETAILS

INTERMEDIARY BANK ADDRESS

INTERMEDIARY BANK SWIFT CODE

INTERMEDIARY BANK NATIONAL CLEARING CODE

TRANSACTION DETAILS

REMITTANCE AMOUNT
 
Email them the link to your thread in Scam Alerts (not this thread). Ask them to come and join the discussion.

As soon as it's sent, post an update in both threads.

What is this cancelled wire transfer he's talking about?
This 2nd transfer cancelled made the broker furious, and since than he never do anymore trade for me.
 
Email them the link to your thread in Scam Alerts (not this thread). Ask them to come and join the discussion.

As soon as it's sent, post an update in both threads.

What is this cancelled wire transfer he's talking about?
I had sent out request for Trade12 to reply here.
 

Attachments

  • request_to_reply_at_forexpeacearmy.png
    request_to_reply_at_forexpeacearmy.png
    35.6 KB · Views: 4
If they reply, post an update. If there's no reply, post an update on Wednesday and I'll get the formal FPA invitation sent.
 
I sent 2nd request to them to reply to my thread
 

Attachments

  • request_to_reply_at_forexpeacearmy_22_Apr.png
    request_to_reply_at_forexpeacearmy_22_Apr.png
    28.4 KB · Views: 5
My withdrawal to date is still not approve.
 

Attachments

  • withdrawal_22_apr.png
    withdrawal_22_apr.png
    244 KB · Views: 4
My withdrawal to date still not approve.
 

Attachments

  • Wtihdrawal still not approve 26 Apr 2017.png
    Wtihdrawal still not approve 26 Apr 2017.png
    246.2 KB · Views: 3
Back
Top