Venelin_HotForex
HotForex Representative
- Messages
- 17
i have just pm u
Hello,
I sent you a PM. Waiting for your reply.
Kind Regards,
Venelin Videnov
i have just pm u
i lost 3 trades amounting to 2770 $ because hotforex webtrader and mt4 was not updating prices of trades
this happened more than 4 times already in few months but when it happened in march i told them i could not close trade in time and mine trade went to huge loss and when i closed the trade it went to 2770 $ .
yes mine trade was gaining first but because the screen not updating when i saw after sometime it was showing negative.
should i open new thread or is this allowed posting here.
what reply i get is webtrader if not works try mt4 metatrader if that also not works sometime then try to close trade by doing phone.
Hello,
I sent you a PM. Waiting for your reply.
Kind Regards,
Venelin Videnov
Venelin_HotForex HotForex Representative is offline from more than a week any suggestion what to do to get remaining amount i need it . they told they will close mine account as i have problems with them and they even told in 6 months they has only 1 downtime of approx 30 mins which is not true for me .
Dear newmember007,
I wasn't online here, but you can always contact me via email which I prefer, because you can reach me directly
and I read my emails 24/7/365. As we agreed I have done my best and the company showed a good will refunding
one of the transactions as we agreed and its in the private messages that we exchanged (I still keep all of
them). If you would like to contact me, please use my email address for communication, because I can't promise
fast replies here in the forum. My email address is venelin@hotforex.com
Thank you!
Kind Regards,
Venelin Videnov
From: HotForex Support <support@hotforex.com>
Date: Wed, 13 Mar 2013 21:59:11 +0000 (UTC)
Thank you for contacting support. I can confirm that the issue with
Webtrader has been reported to our IT department who are working to
resolve the problem as soon as possible.
We had multiple agents carry out investigations, reimbursed you in order to show goodwill but still you
were not satisfied.
Thank you for contacting support.
Please note that the email below that you reply to is not connected to your issue reported on 7th March however
points out the short server disconnection which happen on 11th June when none of your open trade was affected
and were all closed in profit.
.Your email about not able to open position of 0.06 GBPJPY was received on 2nd July 2013. Short server
disconnection appear on 11th June 2013 and none of your positions were affected as they were all closed in profit
Thank you for contacting support.
Please note that HotForex does not refund positions that were not open.
Do not hesitate to contact us if you require further assistance.
Not being able to open a new trade when you see a good opportunity sucks, but most brokers are very careful to include something in their TOS making them immune to "potential profits" from trades that never happened. If they didn't, a lot of people could claim to have been getting ready to make profitable trades during a time when the server wasn't accepting trades. How could a broker hope to determine which of these claims are real and which ones aren't?