grand capital ltd. (www.grandcapital.net) as though is most ordinary company (when compared to other russian brokers) - as well as many other tells about long-term experience, instant deposit and withdrawal funds, positions itself as a "reliable broker"... but not every broker stoops to such impudent and obvious stealing (fortunately).
there are method which these scammers applied to my deposit for stealing all my gain:
September 30th I ordered withdrawal of $3000 from my account number 10842. right after that (next day) trading on my account began impossible: at first, when I tried to use EA I saw the message "Trading by experts is prohibited", secondly, when I tried to open position by hand almost constantly there was "Trade timeout" or my orders executed during 1.5-2 minutes.
after 3 days (October 3rd) I called to grand capital's support to ask why they didn’t make withdrawal from my account. they said (only now) that I must to send the copies of my passport and to open information in the webmoney certificate, then I did it. 4 days later I called them again to know why they didn’t make withdrawal until now, there were about 10 AM October 7th. an employee said that they are got all documents and withdrawal will make today. this day I closed terminal at 1143 AM.
11:43:25 GC Trader 4 4.00 build 218 stopped
20:20:05 GC Trader 4 4.00 build 218 started
20:20:11 '10842': login (4.00, #2B7666A6)
next time I opened terminal at 0820 PM and saw 2 transactions which (if to trust its opening time) were executed 13 minutes later that I closed terminal in the morning (terminal time is 2 hours before Moscow):
26677 2008.10.07 09:57 sell 0.30 eurzar 11.816 0.000 0.000 2008.10.07 09:57 12.016 0.00 0.00 0.00 -796.04
26676 2008.10.07 09:56 sell 1.00 eurzar 11.821 0.000 0.000 2008.10.07 09:57 12.023 0.00 0.00 0.00 -2 680.00
in the personal cabinet I saw an answer on my question which I set a day ago:
08-10-06 21:25:35 Question: hello, when will my withdrawal request for $3000 which I sent a week ago be executed?
08-10-07 11:51:33 Answer: Your request is rescinded, because in the process of its execution on an account trade was carried out. Close all transactions, abolish pending orders and send request the second time. Do not trade while funds will not be transferred.
pay attention to time of this message. it was written 5 minutes before opening of that positions. support was quiet a few days, and here answered at once and at the same time that transactions appeared, rather 5 minutes before their appearance...
next moment is a sum of loss on these positions. for all the time of work on an account my profit was $3651, sum of loss on these two positions - $3476, that is practically the same...
further I called to grand capital's support. laughing at me (exactly laughing and jollying), they told me history that some hacker cracked my account and inflicted losses on that sum, that is complete absurdity... what hacker may need to crack somebody's account to open and here close 2 transactions on EURZAR, thus to choose exactly lots 1.0 and 0.3 - taking into account spread on this pair and at this time losses will equal the sum of my profit? (spread on EURZAR is 200 points, and this instrument not represented in the market review by default, it is necessary to find it in the large list of accessible instruments)
after that I called gc's director for explanations, he promised to find out what's the problem... 2 weeks passed, during which I how hardly not every day called to this kitchen and communicated both with support or with a director. result is a zero.
eventually a director once again told me history about a hacker who cracked my account, and declared that they will not give me money.
then I hardly take out an initial deposit, and that due to my daily calls to this impure kitchen. it took more than a week, I had to send the copy of my passport two more times and once again had to open information in the webmoney certificate. there was the impression, that it was first withdrawal for all the time of company existence.
for "closing an account" they took off more $50...
another moment: the owner of grand capital's account can't change a password which a company determines at first - at an attempt to change a password terminal shows a message "cannot change password [Not enough rights]".
proofs on video:
(bad quality)
http://depositfiles.com/files/08gmykpid (good quality)
it is strange, usually all companies recommend to change a password right after activating of account... I suppose the reason why grand capital doesn't allow to change a password - that the company employee at any moment could "to trade" on any account.
the professional level of company also shows illiteracy of its employees that in Russian, that in English.
see screenshots:
http://depositfiles.com/files/8cp3z3spn
http://depositfiles.com/files/ymjear27d
http://depositfiles.com/files/oxaj1ymtn
recently in brokers ratings appeared reviews about grand capital from other traders which these scammers robbed absolutely the same way. unfortunately I knew about it too late.
grand capital is a worst and impure kitchen from all that I know, they will steal a cent, when an opportunity offers...
By this history I want to warn working and future traders about the scam's association that named grand capital (www.grandcapital.net), posts on forums are my first step for punishment of these scammers...
there are method which these scammers applied to my deposit for stealing all my gain:
September 30th I ordered withdrawal of $3000 from my account number 10842. right after that (next day) trading on my account began impossible: at first, when I tried to use EA I saw the message "Trading by experts is prohibited", secondly, when I tried to open position by hand almost constantly there was "Trade timeout" or my orders executed during 1.5-2 minutes.
after 3 days (October 3rd) I called to grand capital's support to ask why they didn’t make withdrawal from my account. they said (only now) that I must to send the copies of my passport and to open information in the webmoney certificate, then I did it. 4 days later I called them again to know why they didn’t make withdrawal until now, there were about 10 AM October 7th. an employee said that they are got all documents and withdrawal will make today. this day I closed terminal at 1143 AM.
11:43:25 GC Trader 4 4.00 build 218 stopped
20:20:05 GC Trader 4 4.00 build 218 started
20:20:11 '10842': login (4.00, #2B7666A6)
next time I opened terminal at 0820 PM and saw 2 transactions which (if to trust its opening time) were executed 13 minutes later that I closed terminal in the morning (terminal time is 2 hours before Moscow):
26677 2008.10.07 09:57 sell 0.30 eurzar 11.816 0.000 0.000 2008.10.07 09:57 12.016 0.00 0.00 0.00 -796.04
26676 2008.10.07 09:56 sell 1.00 eurzar 11.821 0.000 0.000 2008.10.07 09:57 12.023 0.00 0.00 0.00 -2 680.00
in the personal cabinet I saw an answer on my question which I set a day ago:
08-10-06 21:25:35 Question: hello, when will my withdrawal request for $3000 which I sent a week ago be executed?
08-10-07 11:51:33 Answer: Your request is rescinded, because in the process of its execution on an account trade was carried out. Close all transactions, abolish pending orders and send request the second time. Do not trade while funds will not be transferred.
pay attention to time of this message. it was written 5 minutes before opening of that positions. support was quiet a few days, and here answered at once and at the same time that transactions appeared, rather 5 minutes before their appearance...
next moment is a sum of loss on these positions. for all the time of work on an account my profit was $3651, sum of loss on these two positions - $3476, that is practically the same...
further I called to grand capital's support. laughing at me (exactly laughing and jollying), they told me history that some hacker cracked my account and inflicted losses on that sum, that is complete absurdity... what hacker may need to crack somebody's account to open and here close 2 transactions on EURZAR, thus to choose exactly lots 1.0 and 0.3 - taking into account spread on this pair and at this time losses will equal the sum of my profit? (spread on EURZAR is 200 points, and this instrument not represented in the market review by default, it is necessary to find it in the large list of accessible instruments)
after that I called gc's director for explanations, he promised to find out what's the problem... 2 weeks passed, during which I how hardly not every day called to this kitchen and communicated both with support or with a director. result is a zero.
eventually a director once again told me history about a hacker who cracked my account, and declared that they will not give me money.
then I hardly take out an initial deposit, and that due to my daily calls to this impure kitchen. it took more than a week, I had to send the copy of my passport two more times and once again had to open information in the webmoney certificate. there was the impression, that it was first withdrawal for all the time of company existence.
for "closing an account" they took off more $50...
another moment: the owner of grand capital's account can't change a password which a company determines at first - at an attempt to change a password terminal shows a message "cannot change password [Not enough rights]".
proofs on video:
(bad quality)
http://depositfiles.com/files/08gmykpid (good quality)
it is strange, usually all companies recommend to change a password right after activating of account... I suppose the reason why grand capital doesn't allow to change a password - that the company employee at any moment could "to trade" on any account.
the professional level of company also shows illiteracy of its employees that in Russian, that in English.
see screenshots:
http://depositfiles.com/files/8cp3z3spn
http://depositfiles.com/files/ymjear27d
http://depositfiles.com/files/oxaj1ymtn
recently in brokers ratings appeared reviews about grand capital from other traders which these scammers robbed absolutely the same way. unfortunately I knew about it too late.
grand capital is a worst and impure kitchen from all that I know, they will steal a cent, when an opportunity offers...
By this history I want to warn working and future traders about the scam's association that named grand capital (www.grandcapital.net), posts on forums are my first step for punishment of these scammers...
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