I would like to file this case. I have an account with IC Markets. I was selling De30 from 11468, sl at 11500 from Friday last week which is Dec 31st. Jan 2nd they were closed while other brokers like pepperstones was opened . So i couldn't tp the order. Last night at Frankfurt closing time de30 closed at 11587. This morning Jan 3rd Vietnam time 8 am Ic Market put me at sl at 11587 which is clearly ignore my sl at 11500.
I was supposed to lose at 32 points only. But they want to take the whole points from my entry price to the current price and this is not slippage. The market was running yesterday and ic markets were close. But now the market de30 is not opened yet and they already pretended its slippage to take my money from 11468 to 11587 - 124 points instead of 32 points.
I am talking to them to solve the case but no answer from them yet. Can someone help me to file this case to them?
Thanks
Lan
I was supposed to lose at 32 points only. But they want to take the whole points from my entry price to the current price and this is not slippage. The market was running yesterday and ic markets were close. But now the market de30 is not opened yet and they already pretended its slippage to take my money from 11468 to 11587 - 124 points instead of 32 points.
I am talking to them to solve the case but no answer from them yet. Can someone help me to file this case to them?
Thanks
Lan