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Problem Instaforex Scammed me

I am having an issue with a company

John316

Recruit
Messages
7
Hello All,
My name is Oluseyi Aralepo i reside in Nigeria and i have been trading with instaforex for the past four to five years now, actually i started Forex trading in the year 2007. A few days ago i placed a pending order on Usd/Cad, my order activated, it hit my TP and i made a gain of 50 pips. i then placed a withdrawal order, only to be told that my profit has been cancelled because i made a risk-free profit out of non-market situation. Below is the letter that was sent to me. Please i will like other brokers and traders to review this letter from instaforex to me. I have emailed their anti fraud department and they are yet to answer me and i have tried to withdraw my remaining money only to be told that i have insufficient fund in my account.

1. My question is what is making risk-free profit out of non-market situations ?.
2. do i not have right to place an order any time to make profit ?
3. do i not have the right to risk all my cash to trade ?
4. is placing any order riskless ?
5. i want to challenge them to put all their cash to trade on their so-call risk-free profit out of non-market situations so that they can be making money and not need to be a broker any more.
6. I will leave the Judgment to Brokers and Traders to judge them if this act is not a SCAM.



Dear Aralepo Oluseyi dipo,

This email is to inform that your account was subject to correction by InstaForex Antifraud Department by the following parameters:

166.66 || CANCEL ERROR ORDERS

The reason of correction:
Your account No. 1512850 revealed trading strategy involving making risk-free profit out of non-market situations.

The trades were cancelled by the company in accordance with the clause 5.12. of the Public Offer Agreement.

5.12. When the price change, connected with the difference between the instrument last price at market close and the instrument first price at market open, or connected with news release, leads to a profit higher than 10% of the initial deposit, the Company reserves the right to use correction of such trade financial result in the size proportionate to the difference of the abovementioned prices in pips, by means of deducting the funds with the comment "Clause 5.12. correction". In certain cases it is at the Company’s discretion to set the minimal profit change below a 10% level (of the initial deposit).

To avoid such situations, we recommend you to refrain from using trading strategies aimed at making riskless profit out of software vulnerabilities and technical setbacks since such strategies contradict the terms of the Public Offer Agreement.

If you have any questions, please email us to antifraud@mail.instaforex.com.
Our specialists are ready to provide you with professional advice on the matter.
 
InstaForex reserves the right to cancel any profits they don't like. That's why it's best to check the FPA for warnings before risking your time and money with a broker.
 
i hate to bring up some bad news, but you can serach the forum about this broker, and you will find lots of issues, not just here but all over the internet, sounds like small games the broker is doing. just a friendly advice it would be wiser to actually withdraw what remaining balance you have and move from there. just saying.
 
I better want that it might be good idea to teach good lesson to such broker instead of withdrawing the funds and setting aside from them. They should not feel prejudice but must know that they are being watched for making their traders unhappy.
 
I have requested a withdrawal for my remaining cash, but I was told I had insufficient fund which is not true. I made second withdrawal and later spoke with instafxng and I was told they had sent my withdrawal request for processing and I'm still yet to hear from them. Yesterday and today i made another withdrawal from my other account still no positive cash out.
 
Can you provide the link to insta guys as an invitation to join us here and in the mean time i guess any image upload for your account might be helpful for us to review.
 
Can you provide the link to insta guys as an invitation to join us here and in the mean time i guess any image upload for your account might be helpful for us to review.

Instaforex are not processing any of my withdrawal i just receive a text message on my phone few minutes ago that i should contact support@instaforex.com . These withdrawal were made by me few days ago and today on both accounts
I hope these few images will be helpful.


account 1 & 2.JPG account 1 history details.JPG account 2 history details.JPG server logs for acount 1 & 2.JPG letter part a.JPG letter part b.JPG my 1st letter to instaforex.JPG my 2nd letter to instaforex.JPG

1512850 acct details taken 5days ago from instaforex website.png instaforex website account 1 details a.JPG

support@instaforex.com
[EMAIL='antifraud@mail.instaforex.com']antifraud@mail.instaforex.com
[/EMAIL]
 
i really hate it when they do that! delaying withdrawals but still able to operate... i hope more people will see this thread and threads like it to be a constant reminder.. i do hope you get your money back, and while you are at it, leave them a 1 star review with the detail of your case, do include the account number as well.. so people can see it.. best of luck,
 
Instaforex cancel error order occurred again on my second account after trying to make withdrawals from the account four days ago. i will request for my balance now i see what they will come up with. i tried to upload the images now but its not uploading now, will try to upload the images later
 
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