john Walker
Recruit
- Messages
- 7
Be aware of the following broker,
JFD Brokers Ltd
223 Christodoulou Chatzipavlou, HAWAII ROYAL GARDENS 4th floor
3036, Limassol
Cyprus
Tel: +357 25 878530
Fax: +357 25 763540
The complaint includes the following points:
• Placing of stop loss orders which never had been requested in order to close trades.
• The prevention of closing winning trades.
• No accessible complaints procedure.
• Denying of access to compliance officer
• Intimidation
• No client agreement on website
• Violation of TCF rules
On Thursday the 31st of May 2012 I had the problem, that three times winning positions would not close, there was just no reaction when I tried to press the close order button.
It would not go through the mini terminal or through the base terminal close order system.
I would like you to examine JFD’s chat history and you will find it appalling how the situation has been handled. At one stage I got informed by support that there are several servers that JFD uses and I would be connected automatically to the one with the strongest signal. But it would be my responsibility to make sure I am always connected to the main server.
Stop orders which were placed kept on moving towards my positions, despite futile attempts to amend them. I have several witnesses to this, one of them a professional trader.
Further was I informed that if I do have technical issues like this, I would be only able to address them via mail. Which is not very helpful if there is a open position which I am not able to close.
I was given the information by support that they are regulated by the FSA which clearly they are not. Never the less I will take the matter to the FSA, for false representation.
On Friday the 1st of June 2012 I tried to place another order, which went through, a few seconds later there showed a stop loss which has never been requested by me, and which again I was not able to amend. After contacting support, I was informed that is because I had an old version of the platform and I would have to update. I got sent some links for exe files, which at this stage I would not trust to put on my computer.
I only have been a customer with JFD for 3 weeks, and the platform I use is the one which has been supplied. There had been no information that there had been an update, or that the current platform is not working properly.
I have been asked for the log files which I supplied, and I was sent in return order tickets where the customer name and the stream number are blackened out.
After I had another call to support, I received a threatening mail that they would get in touch with my employer with whom the JFD senior management does have good personal relations.
Not that I could care less. I work for a broker but in a non-regulated position.
I requested several times the name of the compliance officer, which till today has been denied.
Which begs the question if JFD has any compliance department at all.
A refund request of the remaining balance went unanswered and when the funds arrived it was 37 GBP less.
I want all the funds lost on the 31st of May and the 1st of June 2012 returned to me by JFD Brokers, and the firm to be properly investigated.
JFD Brokers Ltd
223 Christodoulou Chatzipavlou, HAWAII ROYAL GARDENS 4th floor
3036, Limassol
Cyprus
Tel: +357 25 878530
Fax: +357 25 763540
The complaint includes the following points:
• Placing of stop loss orders which never had been requested in order to close trades.
• The prevention of closing winning trades.
• No accessible complaints procedure.
• Denying of access to compliance officer
• Intimidation
• No client agreement on website
• Violation of TCF rules
On Thursday the 31st of May 2012 I had the problem, that three times winning positions would not close, there was just no reaction when I tried to press the close order button.
It would not go through the mini terminal or through the base terminal close order system.
I would like you to examine JFD’s chat history and you will find it appalling how the situation has been handled. At one stage I got informed by support that there are several servers that JFD uses and I would be connected automatically to the one with the strongest signal. But it would be my responsibility to make sure I am always connected to the main server.
Stop orders which were placed kept on moving towards my positions, despite futile attempts to amend them. I have several witnesses to this, one of them a professional trader.
Further was I informed that if I do have technical issues like this, I would be only able to address them via mail. Which is not very helpful if there is a open position which I am not able to close.
I was given the information by support that they are regulated by the FSA which clearly they are not. Never the less I will take the matter to the FSA, for false representation.
On Friday the 1st of June 2012 I tried to place another order, which went through, a few seconds later there showed a stop loss which has never been requested by me, and which again I was not able to amend. After contacting support, I was informed that is because I had an old version of the platform and I would have to update. I got sent some links for exe files, which at this stage I would not trust to put on my computer.
I only have been a customer with JFD for 3 weeks, and the platform I use is the one which has been supplied. There had been no information that there had been an update, or that the current platform is not working properly.
I have been asked for the log files which I supplied, and I was sent in return order tickets where the customer name and the stream number are blackened out.
After I had another call to support, I received a threatening mail that they would get in touch with my employer with whom the JFD senior management does have good personal relations.
Not that I could care less. I work for a broker but in a non-regulated position.
I requested several times the name of the compliance officer, which till today has been denied.
Which begs the question if JFD has any compliance department at all.
A refund request of the remaining balance went unanswered and when the funds arrived it was 37 GBP less.
I want all the funds lost on the 31st of May and the 1st of June 2012 returned to me by JFD Brokers, and the firm to be properly investigated.