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MaXCFD scam

Discussion in 'Scam Alerts' started by esg99, Nov 7, 2017.

  1. esg99

    esg99 Recruit

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    Aprox. 3 months ago I signed up on MaxCFD, after seeing an advertisement on my mobile phone's CNN application. A few minute after I was called by Harry Dann <harryd@maxcfd.com> and after a beautiful and convincing speech I did deposit the starting fee of 250 USD. Good for me, that I only payed that much, as the guy almost convinced me to deposit way more. At the end of a very long conversation we agreed that he will call me back the other day and walk me through the web-tool.

    The day after I started searching for this company on Google, but nothing showed up. Actually it did, the first and only search result popping up mentioned that this was a scam company/site.
    So when Harry called me back, I asked him to provide me details of the company being legit. He just sweet-talked me out of the topic and after more convincing speech to invest more, we agreed that he will answer all my questions via email.

    Needless to say that he did send me a mail, but didn't answer any of my questions, one being a prove that the company is following trading rules and being legit.
    Then the next day he called me again, started to sweet talk me mentioning his family and his child and that we need to start making some money, but the 250USD is way to little to do anything with it,
    Finally, after a very long call I told him that I will think about investing more, but I need to see fist that the money withdraw functions, as easily as the money deposit was when I deposited the 250 USD in 20 seconds.
    This was the point when the hell broke loose. When I mentioned that I want to see a prove of me being able to withdraw from my own account, he started to mumble that this is not important, the most important is to start investing because we're loosing precious time while we are talking.

    Fast forwarding, here I'm am, 3 month later and my account is still blocked from me being able to withdraw money form it.

    In these 3 months I sent countless of support mails, called them and started online chat conversations. By the way, the chat suppot is just a FAKE one, no-one never answers there.

    To one of my support mails sent to csupport@maxcfd.com, Brooke Collins <brookec@maxcfd.com> did get back to me and asked for all kind of papers, from the credit card details, to house bills, everything. Conversations which always revealed that they needed more and more papers. Which never led anywhere.

    While kept emailing all the known email addresses of the people I got in touch with during the past few months, on September the 26th all my emails got back with the following auto-reply: "Your message wasn't delivered to xyz@maxcfd.com because the address couldn't be found. "

    After an another month of waiting I called their web site listed phone number and this time Sarah responded. Most of the time no-one responds!

    She told me that they have a different way to handle my case, this time it is not via a regular mail, but via an online ticketing-system and that she is going to help me get my account approved for withdrawal. Here is my support ticket that Sarah is handling for a month now: maxcdfmaxcfd.freshdesk.com/support/tickets/353

    She is getting back to me once in a blue moon, apologizing for her late replies, but basically giving me all sorts of reasons and asking for more info for her to be able solve my account issue.

    This is where I'm, after more than a quarter of hassle with them.
    Could you tell me please how to move forward, as I saw a few cases where some of us got our money back after posting our stories here.

    Thanks.
     
  2. FxMaster

    FxMaster Lt. Colonel

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    Two steps that you must follow*

    1st - Invite them to join this thread via email (Send an email to every possible address).

    2nd - Invite him via Skype or any communications address you have.

    If they did not come and reply here then message me I`ll suggest you more steps to get your money back.
    Two steps that you must follow*

    1st - Invite them to join this thread via email (Send an email to every possible address).

    2nd - Invite him via Skype or any communications address you have.

    If they did not come and reply here then message me I`ll suggest you more steps to get your money back.
     
  3. FxMaster

    FxMaster Lt. Colonel

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  4. esg99

    esg99 Recruit

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    Hi,

    Thanks for the quick reply. I have reached out to them via all the channels I knew of. I have also posted my review.

    I'll get back to you if they will continue ignoring me.

    Best.
     
  5. FxMaster

    FxMaster Lt. Colonel

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    Great, now let's wait for their response.
     
  6. esg99

    esg99 Recruit

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    Hi FxMaster,

    After only a day I reached out to them I got the bellow message from Elissa. So it seems that something is started to move forward. I'll update again when/if there is more. Thanks!

    "We have forwarded your bank details to the Finance Team. They will do the needful as soon as possible."
     
  7. FxMaster

    FxMaster Lt. Colonel

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    Again partial good news mate :) keep us informed :)
     

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