Financial department finally emailed me back this morning after all the accusations I made to them and they told me that they will refund me my money by the end of February.
I asked them that I cannot wait that long and why does it take so long for me to get my money back, and their reply was because I had bonus money on the account and it is not easy for them to systematically remove it.
The thing is, I never requested for bonus money to be put on my account in the first place. I never authorized it, and I certainly never wanted it.
It is amazing how fast they take your money and when you request it back, they tell you it takes a month.
I am very nervous, I hope they are not lying and elongating the process on purpose.