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Resolved: FXP Markets.com

Discussion in 'Resolved Issues' started by Finserv123, Jan 3, 2018.

  1. Finserv123

    Finserv123 Private

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    At the end of December 2017 I was contacted by a Steve from FXP Markets. He told me that Bitcoin has dropped dramatically to 11000$ and that there is a chance to make money by buying. I only needed to put 500Euro in account. I did that and placed a trade at about 12000Euros and immediately it started going up. He also told me that an account manager will contact me on the 27th to assist me in future trading. I was really at that stage in the market for ripple and am trying to buy ripple since it was .18 cents. So I thought that can make money with this trade and then buy ripple. I did not get a call on the 27th so in the evening of the 27Th I see that my account made a nice profit and decided to buy 200 units of ripple usd at 1$. The margin showed that I would only use 40.97 of my margin. Which at that stage were 300 and odd. When I placed the trade I immediately went into a minus of 2000Euro and all transactions closed. When I spoke to Raymond Roberts the guy that were to help me. He told me that he could not get through to me that day and that the minus was created by commissions that the company charges. Nobody explained this to me beforehand and I only worked according to the margin. At this stage I feel ripped off by this company. Raymond tried speaking to management , but they decided not to assist me. I ATTACHED A PRINTSCREEN OF HOW IT LOOKS TODAY AND WITH YOU CAN CLEARLY SEE THAT AT 200 UNITS AND 2.35 EUR THE LEVERAGE IS 80EUR. THE ACCOUNT IS 2450IN MINUS.
     

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  2. FxMaster

    FxMaster Lt. Colonel

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    Two steps that you must follow

    1st - Invite them to join this thread via email (Send an email to every possible address).

    2nd - Invite him via Skype or any communications address you have.

    If they did not come and reply here then message me I`ll suggest you more steps to get your money back.
    Note: Share your account number too (Just account number) so you can have a solution soon.
     
  3. FxMaster

    FxMaster Lt. Colonel

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  4. Finserv123

    Finserv123 Private

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    A Michael phoned me from FXP markets and said they are looking into there platform and why it allowed the trade. They arranged for the full amount to be repaid into my debit card in 2 to 5 days. Should I wish to continue at a later stage I can. I am know waiting for the refund. According to Michael they do not want any unhappy clients and are prepared to build lasting relationships with there clients and the industry.
     
  5. FxMaster

    FxMaster Lt. Colonel

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    Just wait first to get the money back.
     
  6. Finserv123

    Finserv123 Private

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    I received the money back into my account today. Thank You very much. And they are looking into the problem with there trading platform.
     
  7. FxMaster

    FxMaster Lt. Colonel

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    It`s always good to see resolved cases. Don't forget to edit your review if you left any :) Yo Mods, can you mark this thread as a resolved, please?
     
  8. Finserv123

    Finserv123 Private

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    Resolved
     

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