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RESOLVED? - ITM Financial Issue

Discussion in 'Scam Alerts' started by daggerblitz, May 8, 2013.

  1. daggerblitz

    daggerblitz Private

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    ITM Financial is NOT at all a scam as I mistakenly said in my first review.

    I apologize to ITM Financial for burning them online without cause - This was extremely wrong of me.

    I was angry because I didn't have it my way, and chose to burn them on FPA where I knew I could get away with it.

    Instead of telling everyone the truth, I made myself look like a victim - and I want to make things right.

    I had to edit this post after I got my refund from ITM Financial. They are a rock solid forex signal provider and I got a full refund as requested. They just had a bit of drawdown that made me mad, because I was looking to make a lot of money in forex right from the word "go".

    As soon as I saw the first loss, I was angry - When I got my refund in the agreed 60 days and left, I was unlucky because they went on a hot winning streak scoring 100's of pips again.

    Being a newcomer to Forex, I didn't have the experience to understand that I needed patience and the 60-day evaluation period was meant to be for exactly this, for me to evaluate the service justly.

    A few notes that weren't in my original posts.

    1. I tried to chargeback early, and was told I could not, and that I would get a refund on day 60 because I had signed an agreement myself. This is the agreement I agreed to when I signed up. I got angry for no reason, maybe I was just having a bad day then, and decided I couldn't not wait, so I tried a chargeback with American Express. They actually ruled against me and ruled in favor of ITM Financial - but I was wrong to have tried the chargeback in the first place.

    2. When I found out I was dealing with Curt, the head of the company, I wanted special treatment. I felt like he had the power to let me out of my agreed upon contract, so I pushed it. He explained that all traders are treated equal and that I would get a full refund at the 60th day. He said all traders, big or small are treated the same at ITM Financial.

    3. I did get a full refund as promised by Curt between day 60-70. There was a mix up on whether Amex had refunded me or not in their accounting department, so he didn't know I didn't get the refund. Once this was brought to their attention, he refunded me.

    This is a great company and they stand by their word. When I was with them, they had a few losses, when I left I was unlucky because their wins wiped out their losses. Better luck next time for me I guess.

    ITM Financial is not a scam -- I asked for my money back wrongly, but I still got it in the agreed 60 day period.

    I am sorry I mislead members of the FPA here into believing my previous story -- It was wrong, and lead many people to believe that ITM Financial is a scam when they are really just an honest few guys who ran into a few small losses.

    Losses are normal in trading, I just didn't have the experience before to understand this. I encourage people to make informed decisions, and to never burn a service online here at the FPA without reason like I did - I realize my mistake.

    Thanks,

    Douglas Lang
     
    #1 daggerblitz, May 8, 2013
    Last edited: Sep 13, 2013
  2. Pharaoh

    Pharaoh Lt. Colonel

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    If you think this is so bad that you opened a thread in Scam Alerts, why are you recommending people get a 30 day subscription to try it out?
     
    1 person likes this.
  3. George Daniell

    George Daniell Recruit

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    I have found that the ITM does not refund the $1500 even though the initial marketing hype states very clearly that there is a 60 day money back guarantee. After a period of 30 days. I contacted ITM for a refund. They indicated that I need to wait for the 60 day period to apply for a refund. After the 60 days I was told that the refund policy states that if the account was in + by any pips they refund policy does not apply. This is totally misleading (after commission the account is in negative territory). I want my money returned. I can understand if they changed me for two months of use, even when I didn't want to continue to use the service. Something needs to be done!
     
  4. Pharaoh

    Pharaoh Lt. Colonel

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    Which payments processor handled that $1500 transaction? Also, did you use a credit card?
     
  5. daggerblitz

    daggerblitz Private

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    Yes I used a Corporate AmEx Card.
     
  6. Pharaoh

    Pharaoh Lt. Colonel

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    That's half the info. I see some payment links pointing to 1shoppingcart.com

    I recommend checking 1shoppingcart.com's website to see if they have a way for you to complain about the product not matching the description. You can also have a similar discussion with the fraud department at AMEX.
     
  7. Pharaoh

    Pharaoh Lt. Colonel

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    Don't forget to also notify the people at 1shoppingcart.com. If they are breaking any rules of that service, they could find themselves needing a new payments processor.
     
  8. daggerblitz

    daggerblitz Private

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    It has been 61 days now and I just requested a refund with all the information ITM Financial requires. Below is the threatening email I received from the CEO, Curt 30 days ago. I will let you know if they honor my request for a refund. I have no idea why filing a dispute with AmEx would nullify my legitimate refund request.



    billing@theinternettimemachine.com


    Douglas,

    I have been monitoring your conversation with Shawn.

    According to game theory, you should not refund now. You are ripping yourself off.

    To whit:

    1. You get a full refund on day 60 if you are net negative just like you agreed upon signing, so you are only 30 days out from that.

    2. If we are negative, you get a refund, if we end up positive, you are about to miss a HUGE run.

    3. If you chargeback now, we challenge it based on our digital signature and refund policy. We win about 80% of these types of chargebacks. If we win, you never get your money back since we can't refund a chargeback dispute. You loose it all.

    It is in your own self interest to wait the 30 days you signed up for. You are guaranteed to get it all back or get on a big run. You chargeback now, you risk losing it all (membership charge) and miss a big run.

    There is no possible way a chargeback helps you right now, it is not even in your own self interest to do it.

    What am I missing?

    Curt
     
    #8 daggerblitz, May 29, 2013
    Last edited: Sep 12, 2013
  9. Pharaoh

    Pharaoh Lt. Colonel

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    You should contact the fraud department at AmEx and see what they say about refunds and failed chargebacks. I personally have doubts about Curt's assertion.

    Of course, even if the credit card company won't allow a refund under those circumstances, an honorable company with a money back guarantee would mail a check or make other arrangements to honor their guarantee.


    In any event, please let everyone here know if your refund comes in or not.
     
  10. Pharaoh

    Pharaoh Lt. Colonel

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    See if you can get on their mailing list under a different name and address. Sooner or later, they'll notice that you are connecting all the companies and will try to get you off the list.
     

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