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Resolved: Maxcfd Scam

Discussion in 'Resolved Issues' started by rustygeeza, Sep 26, 2017.

  1. rustygeeza

    rustygeeza Recruit

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    Hi,

    Opening this issue regarding Maxcfd.

    This issue I have here is I find them unprofessional various people answering the phones some of them sound like the cleaner has picked up the phone, and being constantly fobbed off with excuses.

    I opened an account on the 21/08/17 and deposited $1000 USD and got the $500 USD bonus. I was interested to trade Bitcoin but after watching the market for a while decided against it.

    I then made a withdrawal request on the 30/08/17 which is still outstanding today (26/09/17).

    Despite numerous phone calls to their support numbers speaking to various people, numerous emails back and forth where I am always being told the case is being referred to the finance team I was getting nowehere.

    The last update was that I had an email from a person called Lena who said that the withdrawal had been approved on the 21/09/17 and I can see it pending on my trading account. in the email she mentioned the witdrawal could take upto 72hrs. This 72hrs came and went and still no withdrawal.

    I then started to receive calls from varios 'financial advisors' trying to advise me on how to start trading! - despite me going over the whole situation again and again it seems nobody listens.

    I will keep thread updated on the progress of the withdrawal & try to invite the support team onto this thread.
     
  2. rustygeeza

    rustygeeza Recruit

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    Maxcfd Customer Account : 2102621
     
  3. FxMaster

    FxMaster Lt. Colonel

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    Too many compi9ant about Maxcfd within couple of months,

    Well here is the suggestion for you.

    Two steps that you must follow*

    1st - Invite them to join this thread via email (Send an email to every possible address).

    2nd - Invite him via Skype or any communications address you have.

    If they did not come and reply here then message me I`ll suggest you more steps to get your money back.
    Note: Share your account number too (Just account number) so you can have a solution soon.
    *Do not forget to update your thread or review when your problem gets solved.
     
  4. rustygeeza

    rustygeeza Recruit

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    Last update : sent email to support@maxcfd.com with above wording and also invite to this thread.

    Got an automated email response back.

    A support ticket has been opened #002075. A rep will follow up as soon as possible.

    So far no follow up...
     
  5. FxMaster

    FxMaster Lt. Colonel

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  6. Brinxxx

    Brinxxx Recruit

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    I am writing this complaining about a company called MAXCFD, an unregistered trading platform company based out of London.

    I was stupid enough to deposit with this company (without doing any due diligence) at first with a very small amount $500 and traded a little Crypto Currency for a few days. Without knowing their platform too much, it appears their trading positions stop trading,
    regardless of your position at midnight GMT. Although I am a British Citizen, I live outside of the UK. When I noticed this, I called the support desk, which states is 24 hours a day, but is clearly not and is manned by people who know
    very little about the product. I was told I would be contacted by a broker/analyst who will explain the situation.

    The analyst called me the next day (Chris Rose (Chrisr@maxcfd.com) and was extremely “bullish” in his sale of the company profile, what they did and how much money they would make me. They wanted me to invest another $5,000.00 with them based on this information. Although I was not prepared to do this and stood my ground, the analyst stated he would put in $2,000.00 if I put in another $3,000.00, siting it was easier and better to make money with this amount of funding. Again, stupidly enough, I deposited the amount, with very little understanding and knowledge of the information on the Internet about how this company not only loses customers funds, but scams and defrauds people out of their funds.

    After a few days of research I decided to contact the company and request a withdrawal. I was sent a document to complete for KYC purposes, which I passed (I have the email as proof). The analyst then started to call me and ask why I wanted to close the account and hounding me for more time to make trades and he will help me every step of the way. All I said was that “I wanted to have my payout and close the account”. At this time the analyst started getting very rude and abrupt with me stating that it was not possible that I had to turnover or trade at least 40-60 of my deposit before I was allowed to request a payout (This is by no means normal trading practice) – None of this is in any T’s and C’s on the site at all. I was given 2 options to payout 2, both options that I do not have, Skrill and a CC/DC that I funded with. I did not fund using a CC/DC, so I am unable to request funds back to either of these.

    All this has been going on since early October, 2017. Now, their support line, they state is 24/7, it’s not! Their support staff are meant to be in a position to assist, they are not, their telephone numbers, when trying to call,
    do not work. I have been receiving calls from the analyst, however, giving the time zone differences (and countless times I’ve explained this) they keep calling between 1am-3am. When I respond to emails, there is no answer. When I try to call the numbers, there is no answer, as all calls seem to be proxied through some different location. No matter what I do now, to try and contact these people, I cannot. It appears I am in limbo with $3,500.00 stuck in an
    account that I am not allowed to withdrawal.

    I asked for a new account manager - He (Roger Foster (Rogerf@maxcfd.com), called me 3 times and has failed to respond to every email I have sent back.

    MAXCFD is owned and operated by Chemmi Holdings Limited, Company Number 9870892. Owner is Mihaly Tamas FARKAS from Hungary.

    At this stage none of my calls are being answered by the Support team nor my emails returned by the "so called" traders.

    I try to call the following numbers:

    +44 151 808 1427
    +44 208 068 9432
    +44 203 514 2693
    +44 203 514 2683

    All calls are either ignored, get a message stating "incoming call tested OK", then a hang up or just simply no answer.

    Chris Rose (ChrisR@maxcfd.com) and Roger Foster (RogerF@maxcfd.com) are the 2 "so called" brokers I have dealt with and now, they are not returning my emails and I cannot get hold of anyone on the support line.

    All other (registered) trading apps that I have used “do not” impose these restrictions (on withdrawals) on you as a customer.

    Learn from our/my mistake - These guys are scam artists, crooks, criminals and will lure you in and never get back in touch with you. It is also very likely you will not see your "investment" again.

    *****DO NOT INVEST WITH THESE PEOPLE*****
     
  7. FxMaster

    FxMaster Lt. Colonel

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    It will be good if you can open a new thread in scam folder with the details you shared here to get more suggestion regarding your issue.
     
  8. rustygeeza

    rustygeeza Recruit

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    From my original withdrawal request on 30/08/17 to date I have still not received a single dollar back. Never traded with them and have asked for withdrawal payout at least 20 times and same response all the time they said they will get somebody from Finance to revert which they never do.

    I now get the odd call from a so called Broker who try to get me to trade or invest more money and are very hard sell - "My job is to make you money Sir" - is it ****, their job is to scam you of your money with false promises and a fake trading platform. Have you ever watched the ticker on the Website the prices never change!

    Total Scam operation don't even know why they are still in operation they should all be in prison or deported back to Hungary by now. Forex Peace Army are you actually raising these complaints to a higher authority?
     
  9. FxMaster

    FxMaster Lt. Colonel

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    Did you follow the suggested steps yet?
     
  10. rustygeeza

    rustygeeza Recruit

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    Yep invited them to the thread / Skype etc but no word.
     

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