Resolved - SCAM alert Ironfx - another example

well in fact i gave them money more then 3 years ago - when they seemed to be trusty
recently I decided to withdraw my money and then i realized what is going on

anyway thx for comment ;)

Dear nichu,

Please refer to the Company’s reply to your comment above (post #1 in this thread).

Thank you

Dear IronFX Officer,

I would add one more item to your "undisputed facts":

8. You still don't let people withdraw their funds as normal civilized company would

Please don't try to create false image of your company as such a great broker. Your withdrawal process is still faulty - I'm best example of it - as it's around two months already that i've been waiting for it to be finished without any result.
My request is simple - just give me my money back... and it's even impossible to get any response from you to my request...

So please please don't try to trick other people that you're so fair and everything is so great...

Dear nichu,

Please refer to the Company’s reply to your comment above (post #1 in this thread).

Thank you
 
Kmlegalnet announces a class action against IRONFX for fraud to investors.

http://www.kmlegalnet.com/kmlegalnet-announces-class-action-iron-fx-fraud-investors/

Dear IRONFXSCAM,

Without identifying yourself as a client of the company, you continue posting repeated and baseless defamatory allegations.

For your latest attempt to defamate the company (or any other issues or repeated defamatory commentary or false allegations you want to post on the FPA site) please refer to the “IronFX – Falsely Accused Broker” thread: https://www.forexpeacearmy.com/community/threads/ironfx-falsely-accused-broker.54115/ and in particular Point (7) of the said posting.

Should you have any specific, factual complaint, we welcome you once again to identify yourself as a client of the company by providing the relevant details.

Thank you

It's interesting that you say that. This is where a regulator could be helpful. At the minimum, they could suspend a licence or do their own mystery shopping type of investigations where they open accts and attempt to recreate the experience of a couple of random trades + withdrawal or just withdrawal after a designated period of time.

But they just allow these scams to continue. CFTC, Swiss FINMA, and to a lesser extent UK FCA and Au's ASIC allow some type of active protection to help minimize these things. But some of the other jurisdictions really do a poor job of supervising those which get their license. It's only when someone in their family gets burned do they seem to care.

Dear 4evermaat,

Thank you for your comment.

We refer you to our last reply relating to your case.

Please look at the link below, post #36: https://www.forexpeacearmy.com/community/threads/ironfx-whistleblower-corner.53703/page-4

For the record we would like to note that from your conduct in the forum so far, it is evident that you are not genuine clients of the Company. You have chosen to keep your identity undisclosed by using nicknames and usernames with the sole purpose of engaging in defamatory comments, untrue and unfounded statements. The Company has repeatedly requested that you provide your particulars either via this forum or via e-mail to a dedicated email address, however, you have not done so to date in order to allow the Company to attend to any genuine query you may have.

We note that your continuous defamatory attempts are aimed at creating impressions, disgrace and damage to the Company’s reputation and goodwill. Such inappropriate conduct is not welcome by the Company and is against ethics and morals. Unless you have a genuine query, the Company does not intend to attend to any further unsubstantiated comments or statements.

Regards

all it needs, is transparency, have these so called regulated brokers publish quarterly results of their customers funds performance etc…..just a start thinking about clean up :rolleyes:

Dear oscarra,

Thank you for your comment.

We refer you to our last reply relating to your case.
Please look at the link below, post #36: https://www.forexpeacearmy.com/community/threads/ironfx-whistleblower-corner.53703/page-4

For the record, we would like to note that from your conduct in the forum so far, it is evident that you are not genuine clients of the Company. You have chosen to keep your identity undisclosed by using nicknames and usernames with the sole purpose of engaging in defamatory comments, untrue and unfounded statements. The Company has repeatedly requested that you provide your particulars either via this forum or via e-mail to a dedicated email address, however, you have not done so to date in order to allow the Company to attend to any genuine query you may have.

We note that your continuous defamatory attempts are aimed at creating impressions, disgrace and damage to the Company’s reputation and goodwill. Such inappropriate conduct is not welcome by the Company and is against ethics and morals. Unless you have a genuine query, the Company does not intend to attend to any further unsubstantiated comments or statements.

Regards
 
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Dear all,

Thank you for your continuing posts and comments.

Your constructive approach is appreciated and welcomed as it provides a sensible discussion forum for us to engage using facts rather than hearsay.

Please understand our position in clearing what was indeed proven to be a multitude of repeated hostile, baseless and defamatory allegations by non-clients. This sometimes required us to take a forcefully factual approach in order to stop purely defamatory threads without a valid client claim.

In our effort at FPA we have answered all threads with facts. We have identified all real clients and successfully dealt with their claims. We have also answered to a multitude of postings by non-clients. You may have noticed that these postings are just the same things going round and round and round in a merry and baseless go-round.

The undisputed facts are:

1. We have been operational for 8 years, one of the longest established global Brokers.

2. We are regulated by the four premier regulators in the FX world (FCA, ASIC, CySEC and FSB) with full licencing and with an absolutely clean record of conduct. No fines and no warnings whatsoever. To this effect, we don’t think that e.g. the FCA would turn a blind eye to any misdemeanours.

3. We never breached any Capital Adequacy requirements in any of our regulated jurisdictions.

4. We have had the same auditors since inception with a clean audit record throughout.

5. We have not had a single Court judgement in any jurisdiction against us.

6. The “huge number of complaints” respond to a mere 0.2% of our client base, most are old and have been dealt with.

7. We have passed significant due diligence as part of various investment processes in our 8 years of operations. This has culminated in the recent investment by a regulated fund in our company.

The allegations merry go round (same things posted again and again in different threads) are as follows and concern 10 repeated statements which are presented below in no particular order:

1. “$176m in lost client funds”: see points (2) and (4) in the list above. We are one of the few Brokers that hold the client funds on-balance sheet and are therefore audited. Some regulators e.g. FCA also require daily reconciliations. The Auditor General’s report was a report by a non-expert criticising primarily CySEC processes. This was spun out as “confirmation of a $176m hole”. We have taken measures since to correct this misunderstanding but unfortunately the report cannot be retracted as it is a mammoth annual report covering all departments of the Cyprus Government.

2. “Petitions in the European Parliament”: As you rightly point out, the fact that no one has signed the petition “in the last 5 days,” points out the defamatory nature of these allegations. Please also note that the last petition to the European Parliament in July 2017 plainly confirmed the sole jurisdiction of the Republic of Cyprus in dealing with any complaints against CySEC regulated entities. The statutes on National Sovereignty are very clear and any additional petitions (if ever lodged) will have a similar fate.

3. “German criminal cases against members of management”: to-date we are not aware of any cases against management. The German document that appeared in some of the threads was just a confirmation that no case exists. It was misrepresented as being a criminal case against management. On the contrary, we have won a seminal defamation case at the Munich Court against a paid-for defamator and we have obtained a cease-and-desist order.

4. “Clients are consumers”: we have won seminal court cases in this respect. The EU law is clear in this respect that clients are not consumers. The Cyprus Consumer Protection Service opinion was just an unfortunate and wrongful interpretation of the legal framework. We have initiate legal action in this respect. We also stress that this is not a Court decision.

5. “Unpaid rents”: against a misrepresentation of the decision of the Junior Court in Cyprus in a simple rent dispute. This was overturned in our favour at the High Court.

6. “BBC documentary”: this is purely a defamatory attempt by a disgruntled ex-client that happened to be an ex-BBC employee. Was spun out as a “BBC documentary”. No BBC documentaries exist on the subject matter and indeed no articles exist in the mainstream press (other than positive articles in e.g. FT or Wall Street Journal).

7. “Class action lawsuits”: we confirm none is in existence and we have never been notified of one. A couple of comments in threads concern shady law firms trying to procure unsuspecting clients. They never get anywhere as there are no real claims and no one is willing to pay legal fees.

8. “Legal action against one of our lawyers”: we have global operations and we engage a multitude a legal firms (c. 30 globally). We cannot comment on individual law firms and any case against a law firm is clearly not a misdemeanour against the company.

9. “€335,000 fine”: this was a settlement with CySEC following their investigation of the 10-largest Cyprus Brokers in 2015. No party admitted wrongdoing and the matter is closed since November 2015. IronFX was the only company under investigation that did not receive a fine. All the remaining Brokers in the investigation received fines.

10. “Amazon Book”: this a free book that it is just a write-up of the points above. We have no additional comments as to the motives.

As you can see, facts pay a very clear picture of an organised defamation attempt.

As per FPA member @BinaryLad suggested, in thread https://www.forexpeacearmy.com/community/threads/ironfx-com.14830/page-5, we welcome your suggestion for a “falsely accused broker” section where we can post final and factual responses for the 10 false allegations above that get repeated throughout the FPA threads.

For any other issues or repeated defamatory commentary or false allegations you want to post on the FPA site please refer to the “IronFX – Falsely Accused Broker” thread: https://www.forexpeacearmy.com/community/threads/ironfx-falsely-accused-broker.54115/

We would also expect this effort will result in the removal of the “Scam Broker” rating by the FPA.

Regards,
Dear nichu,

You are kindly requested to provide us with your particulars (i.e.name and account number) in order to allow us to attend to any queries you may have. You can also write to us at responses@ironfx.com for any clarifications you may require.

Thank you

Dear IronFX Office...
I know that you're trying to show how great IronFX is and of course I understand it...
If you were able to check your mailbox (responses@ironfx.com or whatever else listed on your website) you would know that I already sent you plenty of emails - and somehow my case is still not solved...

I provided all the needed information already to you many times

But of course - if I'm kindly requested - I can do it one more time...

as posted here:
https://www.forexpeacearmy.com/comm...hdrawing-their-funds.39270/page-2#post-305757

A. Your account number -- 16041687
B. The amount of money you believe you are owed -- €2531.76
C. The date when the first failure to process your withdrawal request happened -- 22/December/2017
D. The date and name on your submitted review (item 2, above) -- 31/January/2018 nichu
E. A link to your Scam Alerts thread (item 3, above) -- https://www.forexpeacearmy.com/community/threads/scam-alert-ironfx-another-example.53905/
is anything else needed ?

just to be clear I've just sent AGAIN email to responses@ironfx.com

I am honest and I expect the same from you... so please don't try to hide real situation so others are not tricked...
 
Dear IronFX Office...
I know that you're trying to show how great IronFX is and of course I understand it...
If you were able to check your mailbox (responses@ironfx.com or whatever else listed on your website) you would know that I already sent you plenty of emails - and somehow my case is still not solved...

I provided all the needed information already to you many times

But of course - if I'm kindly requested - I can do it one more time...

as posted here:
https://www.forexpeacearmy.com/comm...hdrawing-their-funds.39270/page-2#post-305757

A. Your account number -- 16041687
B. The amount of money you believe you are owed -- €2531.76
C. The date when the first failure to process your withdrawal request happened -- 22/December/2017
D. The date and name on your submitted review (item 2, above) -- 31/January/2018 nichu
E. A link to your Scam Alerts thread (item 3, above) -- https://www.forexpeacearmy.com/community/threads/scam-alert-ironfx-another-example.53905/
is anything else needed ?

just to be clear I've just sent AGAIN email to responses@ironfx.com

I am honest and I expect the same from you... so please don't try to hide real situation so others are not tricked...

Dear nichu

Thank you for providing your details.

We have looked into your query with the appropriate department and have noted that your request cannot be completed as you have placed your request incorrectly. We have also noted that you have placed a request for an amount which exceeds your balance available to withdraw.

You should expect to receive an email from the appropriate department with instructions for the correct placement of your request.

Thank you
 
Dear IronFX Officer,

I followed instructions on your website when placing my request - so maybe your instruction is incorrect.
And your remark about amount "exceeding my balance" is also interesting as I requested exactly full amount from my balance - nothing more, nothing less..

Please don't put blame on me - because I'm waiting 2 months for something that belongs to me and I havent got any answers from your side so far...

anyway... I'm waiting for your email and lets see how long it takes
 
Dear IronFX Office...
I know that you're trying to show how great IronFX is and of course I understand it...
If you were able to check your mailbox (responses@ironfx.com or whatever else listed on your website) you would know that I already sent you plenty of emails - and somehow my case is still not solved...

I provided all the needed information already to you many times

But of course - if I'm kindly requested - I can do it one more time...

as posted here:
https://www.forexpeacearmy.com/comm...hdrawing-their-funds.39270/page-2#post-305757

A. Your account number -- 16041687
B. The amount of money you believe you are owed -- €2531.76
C. The date when the first failure to process your withdrawal request happened -- 22/December/2017
D. The date and name on your submitted review (item 2, above) -- 31/January/2018 nichu
E. A link to your Scam Alerts thread (item 3, above) -- https://www.forexpeacearmy.com/community/threads/scam-alert-ironfx-another-example.53905/
is anything else needed ?

just to be clear I've just sent AGAIN email to responses@ironfx.com

I am honest and I expect the same from you... so please don't try to hide real situation so others are not tricked...

Dear nichu,

Further to our response earlier today, please note that have looked into this matter and noted that specific instructions were sent to your registered e-mail address from the Company’s appropriate department.

You should follow the steps set therein with regard to your query in which are in line with the Company’s policies and procedures.

Thank you
 
Dear @nichu

Please note that further communication has now been sent by the relevant department.

Further action is required by yourself in this respect.

Thanks.
 
Dear IronFX,

I hereby declare that I am a victim of IronFX as IronFX keeps neglecting my request to withdraw my money in the account (1,344,698 Japanese Yen - about USD 12,800) for two years since 29 February 2016.

I can identify myself with the following information.

Account Holder Name: Anzo (Mr.)
Nationality: Japanese
Account Number: 303622
Amount in Account: JPY 1,344,698 (about USD12,800)

What IronFX has done to me are the followings:
1. IronFX has never processed my withdrawal request for almost 2 years.
2. IronFX contacts (support@ironfx.com and all others including its compliance department [compliance@ironfx.com] and others like [funding@ironfx.com] and [dealing@ironfx.com]) have never and ever replied to my request to withdraw my money over the 2 years. NEVER.
3. IronFX chat service replied to my chat request after a dozen of attempts. When I complained about the misappropriation of my money, customer support wrote to me "Please contact the funding department
Support doesn't handle withdrawals" then cut the chat. Should I feel happy this time? as IronFX has replied to me for the first time after almost 2 years of my attempt?
4. I wrote to funding@ironfx.com as instructed by customer support but there has been no answer at all.

I am truly a victim and openly request your action to return all of my money in the account.

Hope I can hear from you this time!

Anzo
VICTIM of IronFX
BTW, I just emailed the above to responses@ironfx.com already.
Hope you can be responsible sometimes!
 
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