Problem ALERT! PEPPERSTONE CLOSED MY OPENED POSITIONS ON THE WEEKEND!!!

[profit.erol]

Hi,

Pepperstone is real SCAM who are closing your profitable positions without informing you eventough the market is closed.

I opened an account with Pepperstone and start trading on IT40. I opened some positions and my account is stop out. I deposited money again and open IT40 positions again on friday. And there was Italy referandum on the weekend. My positions were still opened after market closing on friday and they closed my positions on the weekend.

Then Pepperstone closed my positions on sunday night by saying that "we are invoking our rights to close out the trading contracts due to the abnormal conditions - Italy referandum" It means they understood that I will have profit because they see Italy referandum result. The reason is not important but it is totally unacceptable. They offer me 1750 usd compensation payment in order to solve this issue, but I don't accept this. Because if they did not close my positions, my account's balance should be 7577,83 usd on first second of market opening.


These positions number are #486534 + #486542 + #486535 + #486537, you can see on statement that I wrote screenshot link in below.

I am showing screenshot of opened positions after market closing > http://prnt.sc/dk7do3
You can see that they closed my positions on the weekend – 03.12 > http://prnt.sc/dldpg3

It is showing that Pepperstone is real SCAM. They closed my positions on the weekend because of abnormal conditions. Abnormal conditions means that I will have good profit if they did not close my positions. I did not accept their offer which is 1750 usd, because if they did not close my positions, my balance should be 7577 usd at least. If they don’t have mistake, they will not want to offer me compensation.

I saw their FCA and ASIC regulation, so I thought they are good broker. Be aware and don’t deposit them even 1 usd!!!

I will make chargeback for my deposit amount, I wrote review to pepperstone review page.
I sent case to all of websites in below.

www.fos.org.au
https://www.asic.gov.au
https://www.scamwatch.gov.au
https://www.accc.gov.au/
http://www.financial-ombudsman.org.uk/default.htm
https://www.fca.org.uk

I also opened new websites for them:

http://pepperstonescam.net
http://pepperstonereview.com

What do you recommend me to do more?

Thanks for your help.

 

[Pharaoh]

Send the link to this thread to every address you have for Pepperstone. Ask them to come here and discuss the situation.

 

[FxMaster]

Hi,

Pepperstone is real SCAM who are closing your profitable positions without informing you eventough the market is closed.

I opened an account with Pepperstone and start trading on IT40. I opened some positions and my account is stop out. I deposited money again and open IT40 positions again on friday. And there was Italy referandum on the weekend. My positions were still opened after market closing on friday and they closed my positions on the weekend.

Then Pepperstone closed my positions on sunday night by saying that "we are invoking our rights to close out the trading contracts due to the abnormal conditions - Italy referandum" It means they understood that I will have profit because they see Italy referandum result. The reason is not important but it is totally unacceptable. They offer me 1750 usd compensation payment in order to solve this issue, but I don't accept this. Because if they did not close my positions, my account's balance should be 7577,83 usd on first second of market opening.


These positions number are #486534 + #486542 + #486535 + #486537, you can see on statement that I wrote screenshot link in below.

I am showing screenshot of opened positions after market closing > http://prnt.sc/dk7do3
You can see that they closed my positions on the weekend – 03.12 > http://prnt.sc/dldpg3

It is showing that Pepperstone is real SCAM. They closed my positions on the weekend because of abnormal conditions. Abnormal conditions means that I will have good profit if they did not close my positions. I did not accept their offer which is 1750 usd, because if they did not close my positions, my balance should be 7577 usd at least. If they don’t have mistake, they will not want to offer me compensation.

I saw their FCA and ASIC regulation, so I thought they are good broker. Be aware and don’t deposit them even 1 usd!!!

I will make chargeback for my deposit amount, I wrote review to pepperstone review page.
I sent case to all of websites in below.

www.fos.org.au
https://www.asic.gov.au
https://www.scamwatch.gov.au
https://www.accc.gov.au/
http://www.financial-ombudsman.org.uk/default.htm
https://www.fca.org.uk

I also opened new websites for them:

http://pepperstonescam.net
http://pepperstonereview.com

What do you recommend me to do more?

Thanks for your help.

Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:

If you deposited your money via credit card then contact the credit card customer care asap and ask them to file a chargeback.
Invite them to join this thread via email (Send an email to every possible address).

Go to their website and invite them to here via Live Chat
You will find their email and address https://pepperstone.com/en/company-profile/contact-us
Also, Share your story as a review https://www.forexpeacearmy.com/forex-reviews/7523/pepperstone.com

You can also share your story on their social media pages mentioned below:

https://www.facebook.com/Pepperstonefx (Click on more and you will find write review option there)

https://twitter.com/PepperstoneFX

https://pepperstone.com/en/trading-platforms/iphone

https://pepperstone.com/en/trading-platforms/android

Note: Don’t forget to update your review/s when you got solution of your problem

 

[profit.erol]

Send the link to this thread to every address you have for Pepperstone. Ask them to come here and discuss the situation.

I invited them but they did not come as scam company

Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:

If you deposited your money via credit card then contact the credit card customer care asap and ask them to file a chargeback.
Invite them to join this thread via email (Send an email to every possible address).



Note: Don’t forget to update your review/s when you got solution of your problem

Thanks for your advice, I did all of them. But there is another scam company which is not caring about this.

 

[cklayus]

I have to say that in your first screenshot is shows you only have 37 percent of the required margin. that is almost a sure way to get your self stopped out.

 

[RahmanSL]

WOW
On a USD1,750 trading account, you are making 1, 5, and 10 lot size trades which is suicidal.

 

[Pharaoh]

Now that the big holidays are over, you might want to invite them again.

 

[profit.erol]

I have to say that in your first screenshot is shows you only have 37 percent of the required margin. that is almost a sure way to get your self stopped out.

They sent me an email on Sunday night that we closed your positions because of abnormal market conditions. So there is no stopped out, margin requirement problem etc.

WOW

On a USD1,750 trading account, you are making 1, 5, and 10 lot size trades which is suicidal.

The trading with high leveraged products are suicidal most of time

Now that the big holidays are over, you might want to invite them again.

I invited them again. But there are a lot of bad reviews about pepperstone and they don't care to solve these.

 

[4evermaat]

Hi,

..........

So you have learned that regulation ALONE does not guarantee anything. You were not technically margined out. They probably wanted to avoid a possible negative balance. Not your fault, of course.

I don't think initiating a chargeback so quickly is the wisest thing in this case. Let's say that they closed your positions exactly like they were in the screenshot. You still had $272, plus $1750 they offer as compensation.

So you are still ahead, but I would try to negotiate more, like 1/3rd or 1/2 of the profit you would have had. No, it is not as good as 100% profit, but you have something that you could withdrawal now and they can avoid a chargeback and more blowback from this negative press.

I would definitely submit a misconduct report to ASIC [click on 'Report Misconduct Now'], assuming you opened with Au branch.

 

[Pepperstone Support]

Hello proft.erol,

Looking at the positions you stated, I see that you have already submitted an investigation with Financial Ombudsman Service and as such we need to communicate through this channel going forward.

We believe that Pepperstone has acted within the terms of the client agreement for this dispute and as always, has acted within the best interest of our clients.

Kind regards,

Pepperstone Support