stevenblack
CMSTrader Representative
- Messages
- 1
Dear Forex Peace Army representative,
Excuse me for the delay in replying to your message, however, the email that you sent came in SPAM. Either way the client that you are referring to has two things that we should keep in mind (that are clearly stated in our Terms and Conditions)
1. He did not send his KYC documentation, which is required for withdrawals, as otherwise we are not complying with anti-money laundry.
2. His account was under investigation for anomalies in terms of open orders on wrong market rates.
For that reason the reply to his account was delayed, as all above mentioned are also mentioned in the Terms and Conditions of our platform. Either way we will reimburse the client, as the investigation is done and he has submitted minimum required documents.
We hope this clears up the issue.
Excuse me for the delay in replying to your message, however, the email that you sent came in SPAM. Either way the client that you are referring to has two things that we should keep in mind (that are clearly stated in our Terms and Conditions)
1. He did not send his KYC documentation, which is required for withdrawals, as otherwise we are not complying with anti-money laundry.
2. His account was under investigation for anomalies in terms of open orders on wrong market rates.
For that reason the reply to his account was delayed, as all above mentioned are also mentioned in the Terms and Conditions of our platform. Either way we will reimburse the client, as the investigation is done and he has submitted minimum required documents.
We hope this clears up the issue.