I am having major problems with Sycamore Options for Binary Trading following an introduction to them by Same Day Profits. On 9th November 2013 I opened an account with €250 and then €750. I was telephoned by a man called Alex Stern who persuaded me to invest more and I eventually subscribed a total of €8,500 from my credit cards (2). In addition to those sums they took an additional €2,000 from one card and €5,000 from the other card without authorisation (a total of €15,500). I have been trying to get that additional and unauthorised €7,000 returned and am meeting the same responses from Jessica Perry as is Zach6210 in another thread. I have sent official statements from the banks and credit card authorities to Sycamore but all I get is that "they are investigating".
All trading contact is with Alex Stern who has an email address with "traderxp" and I traded on his advice using Skype to communicate. Obviously the two companies are connected.
It is he who has acknowledged that the €7,000 was taken from my credit cards and not credited to my Sycamore account. Extracts from the Skype conversation are:
"me:7000 taken from the cards without authorisation."
"alex stern:i checking what you sent me yesterday and i will give you an answer asap"
"alex stern: i sent you another 5k total 7k that you miss"
"me: Thank you Alex. Could you email me the details of the 5K transfer so that I can tell the bank."
"alex stern: 7k on the way to you" (This was on 27 December)
On December 10 Jessica Perry (Sycamore support) said in an email
"The 2000 Euro, had never entered our account, from the clearance company's bank,
That's the reason you couldn't see the funds in your Sycamore Options account.
You received the refund on your card yesterday.
Please check, and inform us that you received it.
I apologize again for the inconvenience."
As at today nothing has been received.
Both banks are investigating.
I am 76, have only a pension and am in deep trouble over this situation. I would appreciate any help or advice as to how to proceed. Although I have registered the necessary transaction claims with both banks is this sufficient?
I am English living in Portugal so the language problem can come into play locally in this type of thing.
Many thanks.
All trading contact is with Alex Stern who has an email address with "traderxp" and I traded on his advice using Skype to communicate. Obviously the two companies are connected.
It is he who has acknowledged that the €7,000 was taken from my credit cards and not credited to my Sycamore account. Extracts from the Skype conversation are:
"me:7000 taken from the cards without authorisation."
"alex stern:i checking what you sent me yesterday and i will give you an answer asap"
"alex stern: i sent you another 5k total 7k that you miss"
"me: Thank you Alex. Could you email me the details of the 5K transfer so that I can tell the bank."
"alex stern: 7k on the way to you" (This was on 27 December)
On December 10 Jessica Perry (Sycamore support) said in an email
"The 2000 Euro, had never entered our account, from the clearance company's bank,
That's the reason you couldn't see the funds in your Sycamore Options account.
You received the refund on your card yesterday.
Please check, and inform us that you received it.
I apologize again for the inconvenience."
As at today nothing has been received.
Both banks are investigating.
I am 76, have only a pension and am in deep trouble over this situation. I would appreciate any help or advice as to how to proceed. Although I have registered the necessary transaction claims with both banks is this sufficient?
I am English living in Portugal so the language problem can come into play locally in this type of thing.
Many thanks.
