Problem Tickmill has covered a negative balance on one of my accounts with my profits and has manipulated a trade I executed.

[ANcientFX]

Hello, I am using a broker called Tickmill which has transferred my profits to cover a negative balance without my consent and manipulated a trade I executed.

This broker illegally transferred money from my wallet to an account that had a negative balance, mind you they offer negative balance protection.
Furthermore, I believe and have evidence that a buy trade at market execution I placed on 6/12/2024 at 15:29.56pm. Ticket number 51010287, Price executed at 2315.68 and S/L at 2313.90, closing price at 2313.11 was manipulated and blew my account. Please note that although the time is shown as 15.29.56 it is 14.29.56 in South Africa

Please find attached to this thread screenshots of other platforms and brokers at the same time. I am certain that the price did not reach My S/L neither did it reach the price at which the trade was closed.

To make matters worse they have temporarily disabled the withdrawal option on my ZAR wallet without reason

Please help, thanks

 

[ANcientFX]

Please advise on how to proceed

 

[FxMaster]

Please advise on how to proceed

A few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:

If you deposited your money via credit card, contact customer care ASAP and ask them to file a chargeback.
Go to their website and invite them to here via Live Chat
Invite them to join this thread via email (Send an email to every possible address).

You will find their email and address here

Contact Us | 24/5, Multilingual Support | Tickmill

With 24/5, multilingual support, we make sure that we can cater to your every need! Simply contact us and let us know how we can help.

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Also, Share your story as a review here https://www.forexpeacearmy.com/forex-reviews/8718/tickmill-forex-brokers

You can also make a complaint with the regulators mentioned here.
Tickmill.com is owned and operated within the Tickmill Group of companies. Tickmill Group consists of Tickmill UK Ltd, regulated by the Financial Conduct Authority (Registered Office: 3rd Floor, 27 - 32 Old Jewry, London EC2R 8DQ, England) and the Dubai Financial Services Authority as a Representative Office (Reference No. F007663), Tickmill Europe Ltd, regulated by the Cyprus Securities and Exchange Commission (Registered Office: Kedron 9, Mesa Geitonia, 4004 Limassol, Cyprus), Tickmill South Africa (Pty) Ltd, FSP 49464, regulated by the Financial Sector Conduct Authority (FSCA) (Registered Office: Office 11, 140 West Street, Sandton, Gauteng, 2196, South Africa), Tickmill Ltd, Address: 3, F28-F29 Eden Plaza, Eden Island, Mahe, Seychelles regulated by the Financial Services Authority of Seychelles and its 100% owned subsidiary Procard Global Ltd, UK registration number 09369927 (Registered Office: 3rd Floor, 27 - 32 Old Jewry, London EC2R 8DQ, England), Tickmill Asia Ltd - regulated by the Financial Services Authority of Labuan Malaysia (License Number: MB/18/0028 and Registered Office: Unit B, Lot 49, 1st Floor, Block F, Lazenda Warehouse 3, Jalan Ranca-Ranca, 87000 F.T. Labuan, Malaysia).

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