Problem Unfair problem with Exness: closing a trade without justification and deleting the account

[abdo 222]

Unfair problem with Exness: closing a trade without justification and deleting the account


I would like to share my experience with Exness in trading.


**the details:**


- **Account name:** Abdul Rahman

- **Account number:** [#139923545]

- **Transaction date:** July 8, 2024

- **Order number:** 1496462641

- **Deal:** Sell (Short) on the GBP/CHF pair

- **Entry price:** 1.15066, 1.15061

- **Closing price:** 1.15151 (mandatory closing)


**the case:**

- Exness forcefully closed my trade claiming negative balance at 14:49:56 GMT.

- After reviewing the price history provided by Exness, the price did not reach the specified stop level.

- After closing, the price dropped to 1.14994, which would have made the trade profitable if it had not been closed unfairly.

- As a result of this unjustified closure, huge losses were incurred.


Current problem

- After writing to the support team several times and explaining the situation in detail, I did not receive a response or compensation.

I have sent all the evidence, pictures, indicators and everything to prove that my deal will succeed. Is there any hope that I will receive compensation?

 

[FxMaster]

Unfair problem with Exness: closing a trade without justification and deleting the account


I would like to share my experience with Exness in trading.


**the details:**


- **Account name:** Abdul Rahman

- **Account number:** [#139923545]

- **Transaction date:** July 8, 2024

- **Order number:** 1496462641

- **Deal:** Sell (Short) on the GBP/CHF pair

- **Entry price:** 1.15066, 1.15061

- **Closing price:** 1.15151 (mandatory closing)


**the case:**

- Exness forcefully closed my trade claiming negative balance at 14:49:56 GMT.

- After reviewing the price history provided by Exness, the price did not reach the specified stop level.

- After closing, the price dropped to 1.14994, which would have made the trade profitable if it had not been closed unfairly.

- As a result of this unjustified closure, huge losses were incurred.


Current problem

- After writing to the support team several times and explaining the situation in detail, I did not receive a response or compensation.

I have sent all the evidence, pictures, indicators and everything to prove that my deal will succeed. Is there any hope that I will receive compensation?

@ExnessOfficial, can we have your attention here, please?

 

[pepe001]

Problema injusto con Exness: cerrar una operación sin justificación y eliminar la cuenta


Me gustaría compartir mi experiencia con Exness en el trading.


**los detalles:**


- **Nombre de cuenta:** Abdul Rahman

- **Número de cuenta:** [#139923545]

- **Fecha de la transacción:** 8 de julio de 2024

- **Número de pedido:** 1496462641

- **Oferta:** Venta (corta) en el par GBP/CHF

- **Precio de entrada:** 1,15066, 1,15061

- **Precio de cierre:** 1,15151 (cierre obligatorio)


**el caso:**

- Exness cerró forzosamente mi operación alegando saldo negativo a las 14:49:56 GMT.

- Después de revisar el historial de precios proporcionado por Exness, el precio no alcanzó el nivel de stop especificado.

- Después del cierre, el precio cayó a 1,14994, lo que habría hecho que la operación fuera rentable si no se hubiera cerrado injustamente.

- Como consecuencia de este cierre injustificado se produjeron enormes pérdidas.


Problema actual

- Después de escribir varias veces al equipo de soporte y explicar la situación detalladamente, no recibí respuesta ni compensación.

He enviado todas las pruebas, fotografías, indicadores y todo lo que pueda demostrar que mi negocio tendrá éxito. ¿Hay alguna esperanza de recibir una compensación?

Si pierdes 10.000 te ofrecerán 1.000 aún ganarán 9000.

Ahora envíales 25.000 abre un contrato en el mismo par te abrirán el spread hasta el
infinito y cuenta a cero, el spread no es fijo y la cantidad del spread depende de lo que quiera
el broker los CFDS no son un mercado centralizado, depende del lo que quiera el broker.

 

[ExnessOfficial]

Unfair problem with Exness: closing a trade without justification and deleting the account


I would like to share my experience with Exness in trading.


**the details:**


- **Account name:** Abdul Rahman

- **Account number:** [#139923545]

- **Transaction date:** July 8, 2024

- **Order number:** 1496462641

- **Deal:** Sell (Short) on the GBP/CHF pair

- **Entry price:** 1.15066, 1.15061

- **Closing price:** 1.15151 (mandatory closing)


**the case:**

- Exness forcefully closed my trade claiming negative balance at 14:49:56 GMT.

- After reviewing the price history provided by Exness, the price did not reach the specified stop level.

- After closing, the price dropped to 1.14994, which would have made the trade profitable if it had not been closed unfairly.

- As a result of this unjustified closure, huge losses were incurred.


Current problem

- After writing to the support team several times and explaining the situation in detail, I did not receive a response or compensation.

I have sent all the evidence, pictures, indicators and everything to prove that my deal will succeed. Is there any hope that I will receive compensation?

Greetings abdo222,

We'd like to understand the issue and help you with it. Kindly share your details https://bit.ly/Exness-Contactus. We will check and get back to you.

Thank you
Exness Team

 

[ExnessOfficial]

Unfair problem with Exness: closing a trade without justification and deleting the account


I would like to share my experience with Exness in trading.


**the details:**


- **Account name:** Abdul Rahman

- **Account number:** [#139923545]

- **Transaction date:** July 8, 2024

- **Order number:** 1496462641

- **Deal:** Sell (Short) on the GBP/CHF pair

- **Entry price:** 1.15066, 1.15061

- **Closing price:** 1.15151 (mandatory closing)


**the case:**

- Exness forcefully closed my trade claiming negative balance at 14:49:56 GMT.

- After reviewing the price history provided by Exness, the price did not reach the specified stop level.

- After closing, the price dropped to 1.14994, which would have made the trade profitable if it had not been closed unfairly.

- As a result of this unjustified closure, huge losses were incurred.


Current problem

- After writing to the support team several times and explaining the situation in detail, I did not receive a response or compensation.

I have sent all the evidence, pictures, indicators and everything to prove that my deal will succeed. Is there any hope that I will receive compensation?

Greetings Abdul,

Kindly confirm that our team as been in contact with your and your issue was resolved,

Thank you,
Exness Team

 

[FxMaster]

Greetings Abdul,

Kindly confirm that our team as been in contact with your and your issue was resolved,

Thank you,
Exness Team

@abdo 222, can we have an update on your issue, please?