Problem When will my account review be completed in XM?

[liuliu4433]

My account ID: 29121838
It has been 3 weeks since I was banned from trading, so far I still haven't gotten a clear response except this repeated answer "Your account is under review".

Timeline:
May 25: Banned from trading in XM
May 28: XM sent me the mail and asked me to submit the selfie of me holding my ID card & transaction details of my crypto wallet, I submitted both by replying their mail
May 29-Jun 2: XM made a phone call request to verify my identity, but I can't received their calls cuz their number is blocked by our Telecom operator
Jun 3: Since XM's number was blocked by Telecom operator, XM asked me to upload the selfie of me holding my ID card & a white paper with the words they requested written on it
Jun 4: Finally received their phone call and answered all their questions
Jun 5 till now: I contact their customer support abt my account status on daily basis, but I got no clear response except this repeated answer "Your account is under review"

@FxMaster
@Chris Zacharia Would you mind telling me when will my account review be completed after 3 week's waiting? Thanks in advance!

 

[liuliu4433]

anybody here?

 

[FxMaster]

My account ID: 29121838
It has been 3 weeks since I was banned from trading, so far I still haven't gotten a clear response except this repeated answer "Your account is under review".

Timeline:
May 25: Banned from trading in XM
May 28: XM sent me the mail and asked me to submit the selfie of me holding my ID card & transaction details of my crypto wallet, I submitted both by replying their mail
May 29-Jun 2: XM made a phone call request to verify my identity, but I can't received their calls cuz their number is blocked by our Telecom operator
Jun 3: Since XM's number was blocked by Telecom operator, XM asked me to upload the selfie of me holding my ID card & a white paper with the words they requested written on it
Jun 4: Finally received their phone call and answered all their questions
Jun 5 till now: I contact their customer support abt my account status on daily basis, but I got no clear response except this repeated answer "Your account is under review"

@FxMaster
@Chris Zacharia Would you mind telling me when will my account review be completed after 3 week's waiting? Thanks in advance!

I would suggest you to send them email asking for the same and then share the reply here so I can suggest you next steps according their answer.