[Pharaoh]

I'm glad that everyone's getting warned about this and hope that Rashid's money gets returned ASAP.

One small suggestion. Perhaps a less aggressive initial approach to "Nancy" and her coworkers. I've worked in the slavepits of tech support before (not Forex). Some accounts I worked on permitted (or even required) the tech to disconnect once the client uses any profanity without regard to the legitimacy of the issue. Threats of lawsuits would either be a referral to the legal department's email or a disconnect. Under those circumstances, she might not even document that the contact ever took place. Not to mention, it would have been interesting to hear her attempt to explain such a huge loss happening in one minute. Of course, once she starts coming up with bogus excuses, then it's time to break out the threats and profanity.

In any event, good luck extracting Rashid's money from these thieves.