I'm going to update what's going on with this Scamaforex.
On 12/4 Friday afternoon, I could talk to an operator at their livechat after numerous trials.
Here is the log of the chat.
Christopher Reeve: Welcome to SigmaForex live chat service.
Christopher Reeve: Hello. How may I assist you?
Allen: Hello,
Allen: I have a question about withdrawal.
Christopher Reeve: sure please ask
Allen: I made a withdrawal request on 11/23 and 11/25 but it is still remaining status one, and my account still shows the same amount of deposit.
Allen: I sent several emails of requesting withdrawal of all my deposit from my account, to backoffice/accounting/admin@sigmaforex.com but there is still no reply nor confirmation.
Allen: I need my deposit back urgently so I want to ask you to do the withdrawal process now, manually please.
Christopher Reeve: what is your account number please ?
Allen: My account is 5014414
Christopher Reeve: what is your account type please ?
Allen: It's a NDD
Christopher Reeve: No sir it's dealing desk as I checking now
Allen: Oh really? On my personal page on sigma it shows as NDD
Christopher Reeve: please let me check again
Christopher Reeve: please hold on
Allen: Sure please.
Christopher Reeve: you have trading account type dealing desk ,account number is 5014414 with CHF currency
Allen: Okay then maybe an operator missed filling the information on my personal page.
Allen: Anyway, I want my withdrawal to be processed as soon as possible.
Christopher Reeve: no sir it's not okay because of that your account profit considering with illegal scalping and pip hunting and your account must be deactivate for 6 month
Christopher Reeve: because scalping activities are not allow in dealing desk account type
Allen: Wait a second, thats not correct.
Allen: I actually opened a NDD account before,
Christopher Reeve: no sir, your account now is dealing desk
Allen: and if you need details I can send you my chat log on sigma livechat when I opened my NDD account
Christopher Reeve: do you have any signed agreement for NDD account type ?
Christopher Reeve: i am asking or signed agreement sir
Allen: I haven't received signed agreement from sigma but I have the log.
Allen: And I am sure that it was an NDD account.
Christopher Reeve: the log is not proof for what you did sir
Allen: I read the contract first and it says scalping is allowed on sigma,
Christopher Reeve: sir please note that we have 2 methods to open account the first one from our web site you can select NDD account otherwise you can send us an email to open it for you
Christopher Reeve: on No dealing desk sir
Christopher Reeve: not standard account
Allen: Yes I actually choose NDD.
Allen: It is Sigma's mistake if they registered my account as a standard account.
Christopher Reeve: no sir the mistake from your side how come you do not know your trading account type ?
Allen: And If I did illegal scalping, then why did not sigma noticed me before?
Christopher Reeve: sir your trading account still open
Christopher Reeve: and active
Allen: Yes and my account is NDD. Do you want a screenshot of it?
Allen: It clearly shows that its a NDD
Christopher Reeve: yes please try to do that now and send it to
backoffice@sigmaforex.com and will check it with you now
Allen: Okay sure, please wait a couple of minutes.
Allen: Okay I've done.
Allen: Please check it.
Christopher Reeve: please wait
Allen: Oh wait a second.
Allen: My virus soft detached the file.
Allen: I'll send it again.
Allen: Sorry.
Allen: It is done now.
Christopher Reeve: please wait
Christopher Reeve: Thank you for your patience...
Christopher Reeve: sir please note that your account under investigation now with our risk management department and please expect an email by next Monday with it result
Allen: Will I get an email on next monday for sure?
Allen: I sent many emails to sigma before but I havent got any replies so I want to make it sure.
Christopher Reeve: we are sorry for this delay and please expect our reply by Monday morning
Allen: Okay, hope this problem would be solved soon.
Allen: Thanks for your help Christopher.
Christopher Reeve: sure sir thank you for your cooperation and your understanding
Allen: Okay, then we might talk again on next week.
Allen: Have a nice day.
Christopher Reeve: same to you sir
Before talking about the weird excuses of rejecting my withdrawal,
I have to report that I have not got any email from them which they promissed on monday morning.(12/7)
As Lieutenant.Tessa said in an email sent to them on 12/4, a dealing desk account has orders processed by a dealing desk, and that should make it impossible to violate trading rules.
Moreover as she said, even if my account somehow violated their rules, they have the right to suspend trading. They even have the right to terminate the account, while they did nothing and held a customer's money for more than a half year.
Lieutenant.Tessa has also figured out that their dealing desk is functioning in a very odd way.
Sigmaforex's dealing desk can open and close positions in the same second, which sounds impossible since there should be a dealing desk which process all the orders through of it, and that process should take a much longer time.
There are many many strange issues about this company, and I strogly advise everyone not to put ANY money into Sigmaforex.
I really hope that they would act correctly and transfer my deposit back as soon as possible, and I wont give up until they do so.
I also want to appreciate Lieutenant.Tessa's huge effort of investigating this case. I really like her attitude and glad for her help.
I'll keep updating.