I thank God for directing me to this site through someone and we hope to get justice from MASTERFOREX which has eluded us for over eight months now. I traded with masterforex last year from MARCH till August until I noticed some irregularities on thier part. I have decided to withdraw my money on several occassions they tend to cancel my request after presenting all documents and my account also approved by them.
I made over $46000 from June to August and my brother over $43,000 that same period. On one faithful day, when we were already in a trade they disabled our platform from their headquaters in Russia claiming that it was as a result of technical difficulty, but their main intention was for the account to be wiped out because we were already in the trade and there was no way we could regulate it when a powerful was about to come out. God helping us the news went to over favour. This incident lasted for over a day. The following day we tried to regulate our trade but still we could not, to our surprise my siblings account with little money with them was working fine in the same platform which they claim was a technical issue but ours that same time was still disabled.
We then knew that what their intention was and decided to withdraw our money. After waiting for over two weeks the order was cancelled by their manager, on trying to know why this was done they told us to forward our documents directly to Russia. All these while we instructed the person handling the accounts not to trade with them at all since we already know their motives. After waiting for about a three weeks and our money not fourth coming,the very day we told them that the documents has been forwarded on seeing that there was no more excucuse to our surprise they decided to trade in our accounts with silver which we don't even know before then was in our platform with 20:00 lots and all the money we were expecting was wiped out.
We were shocked, because on that faithful day we all went to a function, and no one could have done that because we came back at the same time lateon. We checked our journal and discovered that there was no ticket number on our platform as regard the executions that day. All others which we traded before were there with their ticket number but these ones was just showing mere login inputed by them into our platforms.
We contacted them about this and treatened a lawsuit but they denied and claimed that its only login from their server that are accepted in a disputed situation. We have been on these issue for over eight months now and gone to the extent of even pleading with them, but they remain adamant. We contacted the body they claimed to be regulated with but on several occassions there was no response. We also contacted the Russian embassy via mail but it was the same thing. I was narrating all these to a friend of mine recently who directed me to this site.
All these while it has not been easy with us money wise, so we are pleading to FPA members, MR FELIX and concerned authorities to help us in geting our due money back. We really need assistance from MR FELIX and FPA MEMBER TO GET JUSTICE FROM THIS SCAM BROKER. We understand the rules in this forum and promise to always contribute when it patains to us doing so. Below is our email chat with them before the damage was done and all other evidence are with us. My siblings accounts with little money was later released but ours with high amount was wiped out. see details below



GOOD DAY ''SIR'',

We are contacting you people as regard the ongoing issue between us (NDUKA OGECHI REGINALD, NDUKA VIVIAN CHINWE, NDUKA OBINNA GERALD, NDUKA UGOCHI SOPHIA, NDUKA CHINELO JOAN) and our broker (MASTERFOREX). We started trading with the said broker months ago with account number (211753, 211750, 211748, 211752, 211754). THOUGH ACCOUNT NUMBER (211748, 211752, 211754), where not really affected. After several months of successful trading on (USD/JPY, GBP/USD, USD/CAD, EUR/JPY, and EUR/USD) pairs which we specialize and know how to trade, on the 17th of August 2009 after taking a trade on GBP/USD, we noticed that our platform was disabled and we could not regulate our trades which was unusual because on our end our platform was ok. We contacted our broker (MASTERFOREX) and they told us to do some certain things which we did but to no avail. SEE DATAILS BELOW


From: Masterforex Customer Service <support@masterforex.org>
Subject: Re: HELP PLEASE... URGENT
To: "obinna gerald" <dibaino_obi@yahoo.com>
Date: Wednesday, August 19, 2009, 5:15am


ON O"File" menu, than "login", than type your login and trader's password, and in the field "server" type one of those IP's.


Вы писали 19 августа 2009 г., 12:18:27:


Please how can I do it?





--- On Wed, 8/19/09, Masterforex Customer Service <support@masterforex.org> wrote:


From: Masterforex Customer Service <support@masterforex.org>
Subject: Re: HELP PLEASE... URGENT
To: "obinna gerald" <dibaino_obi@yahoo.com>
Date: Wednesday, August 19, 2009, 4:04 AM



Than try to manually change your server IP:

For dollar trading account:
• 95.168.172.157:443
• 84.16.252.72:443
• 87.242.113.228:444
• 89.149.194.150:444
• 89.149.194.150:80
• 95.168.172.157:80
For cent trading account:
• 95.168.172.157:444
• 84.16.252.72:444
• 87.242.113.228:443
• 89.149.194.150:443
• 84.16.252.72:80
• 87.242.113.228:80
Address of the practice account server: 88.85.79.6:443
Address of the real account standby server: 88.85.79.5:443


Вы писали 19 августа 2009 г., 11:45:33:


I have done all that you told me to but to no avail. I downloaded mt4 from your site and Uninstall my previous one but its still telling me the same thing ( TRADE DISABLED ). PLEASE... MY TRADE IS ON HELP ME TO QUICKLY FIX THIS PROBLEM. THANKS




--- On Wed, 8/19/09, Masterforex Customer Service <support@masterforex.org> wrote:


From: Masterforex Customer Service <support@masterforex.org>
Subject: Re: HELP PLEASE... URGENT
To: "obinna gerald" <dibaino_obi@yahoo.com>
Date: Wednesday, August 19, 2009, 2:56 AM



There was a problem with quotes last few days. Please try to download new MT4setup file from our site and install it instead of previous one. It should fix the problem.


Вы писали 19 августа 2009 г., 10:42:18:

ACCOUNT NUMBER---- 211748


GOOD DAY,

I TRIED CLOSING ORDER IN MY META4 PLATFORM BUT I WAS TOLD THAT THE TRADE IS DISABLED, I TRIED AGAIN AND I WAS TOLD THE SAME THING.

PLEASE QUICKLY HELP ME, MY TRADE IS ON. THANKS

__________________________________________________
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around





С уважением и наилучшими пожеланиями,
Департамент по работе с клиентами
Компании MasterForex

Тел.: +7 812 457-02-29,
E-mail: support@masterforex.org,
ICQ 454-375-745.





С уважением и наилучшими пожеланиями,
Департамент по работе с клиентами
Компании MasterForex

Тел.: +7 812 457-02-29,
E-mail: support@masterforex.org,
ICQ 454-375-745.





С уважением и наилучшими пожеланиями,
Департамент по работе с клиентами
Компании MasterForex

Тел.: +7 812 457-02-29,
E-mail: support@masterforex.org,
ICQ 454-375-745.
Please check everything on your side. From our side everything works perfectly.



Вы писали 19 августа 2009 г., 13:02:01:


ACCOUNT NUMBER--- 211748


Please I'm still awating your positive reply as regard what I will do to salvage this situation. Thanks






С уважением и наилучшими пожеланиями,
Департамент по работе с клиентами
Компании MasterForex

Тел.: +7 812 457-02-29,
E-mail: support@masterforex.org,
ICQ 454-375-745.
.
Flag this message
Re: TRADE DISABLED
Wednesday, August 19, 2009 10:33 AM
From:
"Masterforex Customer Service" <support@masterforex.org>
Add sender to Contacts
To:
"obinna gerald" <dibaino_obi@yahoo.com>
Good day Obinna,
We will check! Could you wait!We should find the mistake!

Вы писали 19 августа 2009 г., 18:29:44:


ACCOUNT NUMBER---- 211748


Good day,

I have tried all that you people told me to but its still displaying TRADE DISABLED if I try to take an order. THE MARKET IS FLUNCTUATING ON MY MT4, BUT IF I WANT TO TAKE AN ORDER IT WILL DISPLAY TRADE DISABLED. Please... You people should look carefully into this and help me sort it out cos I'm in a trade. THANKS






After much persuasion because we knew that the problem was not from our end and the profits which we were making was changing to huge loss. The following day (18th of August 2009) to our surprise the platform which they told us that the problem was from our end was executing trades on the other accounts with little amount of money, and ours with huge amount of money was still showing trade disabled and all these on one platform which we have never seen before ever since we started trading.
When our accounts started giving us huge negative they emailed us an told us to send our transaction ID to them so they will close the trade over there for us. SEE DETAILS BELOW
,
MasterForex
Thursday, August 20, 2009 4:26 AM
From:
"MasterForex Helpdesk" <helpdesk@masterforex.org>
Add sender to Contacts
To:
vivichy2003@yahoo.com
Dear client,
we are ready to close your orders.
You need to tell us tickets of orders.

With best wishes,
MasterForex customer department


Phone.: +41 44 586 05 30,
E-mail: support@masterforex.org,
ICQ 454-375-745.

From:
"MasterForex Helpdesk" <helpdesk@masterforex.org>
Add sender to Contacts
To:
"Chinwe Nduka" <vivichy2003@yahoo.com>
You wrote 20 августа 2009 г., 13:14:29:


> GOOD DAY,


> SORRY I WAS IN HASTE DUE TO THE MARKET. MY TICKET NUMBERS ARE
> 5252184 AND 5153127. MY PHONE PASSWORD IS 642. THANKS






> --- On Thu, 8/20/09, MasterForex Helpdesk <helpdesk@masterforex.org> wrote:

>> From: MasterForex Helpdesk <helpdesk@masterforex.org>
>> Subject: Re: URGENT PLEASE...
>> To: "Chinwe Nduka" <vivichy2003@yahoo.com>
>> Date: Thursday, August 20, 2009, 5:03 AM
>> You wrote 20 августа 2009 г.,
>> 12:45:41:
>>
>>
>> > ACCOUNT NUMBER--- 211750
>>
>>
>> > Good day,
>>
>> >
>> > I tried
>> closing my tradesince yesterday but I could not
>> > as it was telling me trade disabled.
>>
>> > Please
>> kindly close it immidiately from there. The ticket
>> > numbers are 5252154 and 5153127. Thanks
>>
>>
>> >
>>
>> And write the ticket numbers again
>> because you wrote it wrong first
>> time.
>>
>> With best wishes,
>> MasterForex customer department
>>
>>
>> Phone.: +41 44 586 05 30,
>> E-mail: support@masterforex.org,
>>
>> ICQ 454-375-745.
>> >> >>
>>


>

Closed.

With best wishes,
MasterForex customer department


Phone.: +41 44 586 05 30,
E-mail: support@masterforex.org,
ICQ 454-375-745.

We did and one account (211750) was closed and the other was left till the market went far against us before it was closed. After this irregularities we decided to withdraw our money and use it for a lucrative business which we have been pursuing. Normally it takes two to five working days for our accounts to be debited and our money sent to us, but on this regard it was longer than that, so we decided to contact them and we were told that it will done as soon as possible, SEE DETAILS BELOW


Your withdrawal request.
Wednesday, August 26, 2009 4:41 AM
From:
"Masterforex Customer Service" <support@masterforex.org>
Add sender to Contacts
To:
"Chinelo Joan" <chinelo_joan@yahoo.com>, "Nduka sophia" <ugosophi4eva@yahoo.com>, "Chinwe Nduka" <vivichy2003@yahoo.com>, "reginald ogechi" <regioge4eva@yahoo.co.uk>, "obinna gerald" <dibaino_obi@yahoo.com>
Dear sir,

We appreciate your trading skills and active participation. You know,
that we will withdraw your money anyway, and it's just a matter of
time. Our financial managers work very hard, they have incredible
amount of requests to process. And as for your particular requests,
the amount of money is very huge, everything should be checked much
more attentive in order to prevent any kind of mistake. Please be
patient enough to wait. We will process your request when everything
will be ready.

Kind Regards.
MasterForex


С уважением и наилучшими пожеланиями,
Департамент по работе с клиентами
Компании MasterForex

Тел.: +7 812 457-02-29,
E-mail: support@masterforex.org,
ICQ 454-375-745.

We waited for another one week and everything was becoming frustrating because we where no longer trading because of what we have experienced and afraid to take further trade with them. We contacted them again and to our surprise they requested for our documents which we use in opening our accounts, that it should be notary certified. Their excuse was it is for security purpose. We complied and our documents was sent including the notary certification via email to them. They emailed us again and required it to be done by post. We knew that all this was a delay tactics to hold on to our funds and use it for their selfish interest. We requested for their address to forward our documents because they have different address so we don’t know the one to forward it to. They replied and told us to check it in their site ant they knew quite well that they have different addresses. SEE DETAILS BELOW

Flag this message
Re: MY DOCUMENTS
Monday, August 31, 2009 5:01 PM
From:
"MasterForex Helpdesk" <helpdesk@masterforex.org>
Add sender to Contacts
To:
"Chinwe Nduka" <vivichy2003@yahoo.com>
Good day!
Do not worry everything will be ok! You will get your money when
financial department will check every details!I have write that we
need your ID with notarially certified!It need for safety!Thank you!

With best wishes,
MasterForex customer department


E-mail: support@masterforex.org,
ICQ 454-375-745.

You wrote 1 сентября 2009 г., 0:15:01:


> ACCOUNT NUMBER--- 211750

> Good day,

> PLEASE KINDLY FIND ATTACHED COPIES OF MY
> DRIVER'S LICENSE AND SWORN AFFIDAVIT. I THIS COMPANY MORE THAN ANY
> OTHER COMPANY AND CONSIDERING AS MY PROBLEM WITH MY PLATFORM WAS SOLVED.
> I WANT TO USE THIS MONEY FOR BUSINESS, SO AS TO HAVE
> SUBSTANTIAL AMOUNT OF MONEY TO TRADE WITH YOU PEOPLE.

> PLEASE HELP ME AS FAST AS POSSIBLE COS TIME IS
> RUNNING OUT. HOPING TO HEAR POSITIVELY FROM YOU PEOPLE. THANKS

Re: Fw: Re: Your withdrawal request.
Tuesday, September 1, 2009 2:59 AM
From:
"MasterForex Helpdesk" <helpdesk@masterforex.org>
Add sender to Contacts
To:
"Chinwe Nduka" <vivichy2003@yahoo.com>
You wrote 1 сентября 2009 г., 1:18:43:

> ACCOUNT NUMBER---211750


> GOOD DAY.


> SOORY I MADE A MISTAKE ATTACHING IT. YOU CAN VIEW THE ATTACH DOCUMENTS NOW. THANKS











> --- On Fri, 8/28/09, Chinwe Nduka <vivichy2003@yahoo.com> wrote:

>> From: Chinwe Nduka <vivichy2003@yahoo.com>
>> Subject: Re: Your withdrawal request.
>> To: "Masterforex Customer Service" <support@masterforex.org>
>> Date: Friday, August 28, 2009, 12:04 PM
>>
>> ACCOUNT NUMBER---- 211750
>>
>>
>> GOOD DAY,
>>
>>
>> KINDLY FIND ATTACHED
>> COPIES OF MY DRIVER'S LICENSE AND SWORN
>> AFFIDAVIT.THANKS
>>
>>
>>
>>
>>
>> --- On Fri, 8/28/09, Masterforex Customer Service <support@masterforex.org>
>> wrote:
>>
>> > From: Masterforex Customer Service <support@masterforex.org>
>> > Subject: Re: Your withdrawal request.
>> > To: "Chinwe Nduka" <vivichy2003@yahoo.com>
>> > Date: Friday, August 28, 2009, 6:58 AM
>> > Good day!
>> > For withdraw your money we should be sure that you
>> are
>> > you!ANd we need you ID with notary certified.
>> > Thank you!
>> >
>> >
>> >
>> > With best wishes,
>> > MasterForex customer department
>> >
>> > E-mail: support@masterforex.org,
>> >
>> > ICQ 454-375-745.
>> > >> > >> >
>> > Вы писали 28 августа 2009 г.,
>> 14:44:17:
>> >
>> >
>> >
>> > > ACCOUNT
>> > NUMBER----- 211750
>> >
>> >
>> > >
>> > Good day,
>> >
>> > >
>> >
>> >
>> >
>> > > What have I done to deserve this kind
>> > of treatment? I requested
>> > > for withdrawal since last week to enable me
>> prosecute
>> > a very good
>> > > business in other for me to have more money and
>> > deposite to trade
>> > > with you people cos your PLATFORM IS USER
>> FRIENDLY and
>> > uptill now it
>> > > has not been carried out. My associates are
>> getting
>> > fed up of the
>> > > stories I tell them and they are looking at me as
>> not
>> > been truthful.
>> >
>> > >
>> > Please kindly do it today so I wll get it
>> > on time
>> > > to enable me carry out this pending business
>> before it
>> > gets late and
>> > > also for me to generate more cash to trade with
>> you
>> > people more comfortable. Please...
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> > > --- On Wed, 8/26/09, Masterforex Customer
>> Service
>> > <support@masterforex.org>
>> > wrote:
>> >
>> > >> From: Masterforex Customer Service <support@masterforex.org>
>> > >> Subject: Your withdrawal request.
>> > >> To: "Chinelo Joan" <chinelo_joan@yahoo.com>,
>> > "Nduka sophia" <ugosophi4eva@yahoo.com>,
>> > "Chinwe Nduka" <vivichy2003@yahoo.com>,
>> > "reginald ogechi" <regioge4eva@yahoo.co.uk>,
>> > "obinna gerald" <dibaino_obi@yahoo.com>
>> > >> Date: Wednesday, August 26, 2009, 4:41 AM
>> > >> Dear sir,
>> > >>
>> > >> We appreciate your trading skills and
>> active
>> > >> participation. You know,
>> > >> that we will withdraw your money
>> > >> anyway, and it's just a matter of
>> > >> time. Our financial managers
>> > >> work very hard, they have incredible
>> > >> amount of requests to process. And as
>> for
>> > >> your particular requests,
>> > >> the amount of money is very huge,
>> > >> everything should be checked much
>> > >> more attentive in order to
>> > >> prevent any kind of mistake. Please be
>> > >> patient enough to wait. We will process
>> your
>> > >> request when everything
>> > >> will be ready.
>> > >>
>> > >> Kind Regards.
>> > >> MasterForex
>> > >>
>> > >>
>> >
>> > >
>> >
>> >
>> >
>> >
>> >
>>
>>
>>


>

Dear client,
We are sorry, maybe we didn't say you this first you didn't understand
it correctly, but we need your documents sending by POST straight to
our office.Please send it one more time.
Thanks in advance.

With best wishes,
MasterForex customer department


Phone.: +41 44 586 05 30,
E-mail: support@masterforex.org,
ICQ 454-375-745.




We continued pressurizing them before they finally sent us the address which we immediately forwarded our documents through FEDEX to them. We contacted them afterwards and told them that it will get to them WITHIN THREE WORKING DAYS.
We went to a function on the 2nd of September and came home late in the night. On the 3rd of September we decided to check our platform to know if they have debited our accounts and sent to our money, to our greatest surprise we discovered that positions has been taken the previous day (2nd of September) when we were not around and all the money which we have labored wiped out . The trade was taken with silver which we don’t know how to trade and never traded before. We contacted them and was told that they will look into this and their manager’s will meet and discuss the issue. We taught that they will return our money that day after the meeting but little did we know that they where discussing ways to cover their dids. SEE DETAILS BELOW

Re: Fw: NOTICE...
Friday, September 4, 2009 3:08 AM
From:
"MasterForex Helpdesk" <helpdesk@masterforex.org>
Add sender to Contacts
To:
"Chinwe Nduka" <vivichy2003@yahoo.com>
Re: Fw: NOTICE...
Friday, September 4, 2009 1:03 PM
From:
"MasterForex Helpdesk" <helpdesk@masterforex.org>
Add sender to Contacts
To:
"Chinwe Nduka" <vivichy2003@yahoo.com>
You wrote 4 сентября 2009 г., 18:14:25:

> ACCOUNT NUMBER--- 211750

>
> I HAVE WAITED ENOUGH AND THE TIME I GAVE TO YOU PEOPLE FOR
> MY ACCOUNT TO BE CREDITED BACK HAS ELAPSED. I WANT MY MONEY BACK IN
> MY ACCOUNT IMMIDIATLY AND MY ACCOUNT DEBITED TODAY COS THE DOCUMENTS
> I SENT WILL GET TO YOU PEOPLE TODAY. I WILL USE TODAY TO WAIT ON
> THIS, BUT FAILURE TO GET A POSITIVELY REPLY, THEN I WILL PROCEED
> WITH THE NECESSARY EVIDENCE TO MR Dimitry Afanasiev .

> I CAN'T AFFORD TO MISS THIS LUCRATIVE BUSINESS WHICH THE
> DEADLINE IS ON 11TH AUGUST 2009 FOR OUR BID. IF I DO I WILL MAKE
> SURE NO MATTER THE COST THAT THIS INJUSTICE BY YOU PEOPLE IS BROUGHT TO BOOK.

> I WISH YOU PEOPLE KNOW WHAT IS INVOLVED COS I'M NOT THE ONLY
> CLIENT WITH YOU PEOPLE. THIS IS A PROMISE COS I DON'T KNOW WHAT I
> DID TO DERSERVE THIS KIND OF TREATMENT.











> --- On Fri, 9/4/09, MasterForex Helpdesk <helpdesk@masterforex.org> wrote:

>> From: MasterForex Helpdesk <helpdesk@masterforex.org>
>> Subject: Re: Fw: NOTICE...
>> To: "Chinwe Nduka" <vivichy2003@yahoo.com>
>> Date: Friday, September 4, 2009, 3:08 AM
>> Good day!
>> During today we and our maneger will speak about you
>> account!Could you
>> wait please!
>>
>>
>>
>> With best wishes,
>> MasterForex customer department
>>
>> E-mail: support@masterforex.org,
>>
>> ICQ 454-375-745.
>> >> >> You wrote 4 сентября 2009 г., 11:03:19:
>>
>> >
>> ACCOUNT NUMBER---211750
>>
>> > I checked
>> my account today and it has not been credited
>> > and my mails not replied for your errors. I'm giving
>> you people six
>> > hours (6HRS) on this before I will report it to my
>> international
>> > lawyer in your country ( MR Dimitry Afanasiev ), of
>> Afanasiev &
>> > Partners, and no matter what it will cost me I will
>> pay him and
>> > ensure that you people are brought to book.
>> >
>> > I will
>> also ensure that damages are paid for the business
>> > I'm about to miss which is running into MILLIONS OF
>> DOLLARS. I'M
>> > JUST WAITING AFTER SIX HOURS THEN YOU PEOPLE WILL SEE
>> THE OTHER SIDE
>> > OF ME COS I HAVE ALL THE NECESSARY PROOFS TO BACK MY
>> CLAIMS. I WANT
>> > TO ALSO INFORM YOU PEOPLE THAT THE DOCUMENTS WHICH I
>> SENT TO YOU
>> > PEOPLE IS MY DRIVER'S LICENSE AND I HAVE MY
>> INTERNATIONAL PASSPORT
>> > WITH ME AND I AM READY TO COME TO YOUR COUNTRY AND
>> DISCUSS WITH MY
>> > LAWYER WITH THE NECESSARY EVIDENCE ON HOW TO GO ABOUT
>> THIS IF IT COMES TO THAT. SIX HOURS...
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> > --- On Thu, 9/3/09, Chinwe Nduka <vivichy2003@yahoo.com>
>> wrote:
>>
>> >> From: Chinwe Nduka <vivichy2003@yahoo.com>
>> >> Subject: NOTICE...
>> >> To: helpdesk@masterforex.org,
>> support@masterforex.org
>> >> Date: Thursday, September 3, 2009, 11:45 AM
>> >>
>> >> ACCOUNT NUMBER--- 211750
>> >>
>> >>
>> >> I HAVE
>> >> SENT YOU PEOPLE MAILS AND TILL NOW YOU HAVE NOT
>> REPLIED AS
>> >> REGARD THE STRANGE THINGS I SAW IN MY ACCOUNT.
>> >> IF I
>> >> MY ACCOUNT IS NOT CREDITED WITHIN THE NEXT TWENTY
>> >> FOUR(24HRS), AND EVENTUALLY SENT TO ME, IF I MISS
>> THIS
>> >> BUSINESS, I WILL TAKE THIS MATTER BEYOUND WHAT YOU
>> THINK. I
>> >> HAVE CONTACTS AND I WILL DEPLOY THE BEST
>> INTERNATIONAL
>> >> ATTORNEY IN YOUR COUNTRY TO HANDLE THIS MATTER,
>> COS I HAVE
>> >> ALL THE NECESSARY EVIDENCE AND I WILL MAKE SURE
>> THAT YOU
>> >> PEOPLE PAY FOR THE LUCRATIVE BUSINESS THAT I'M
>> ABOUT TO MISS
>> >> AS A RESULT OF THIS AS DAMAGES.
>> >>
>> >> I HAVE BEEN
>> >> PATIENT ALL THIS WHILE WITH YOU PEOPLE AND NOW MY
>> PATIENCE
>> >> IS RUNNING OUT. I WANT THIS TO BE DONE IMMIDIATELY
>> OR ELSE I
>> >> DONT MIND SPENDING THE REMAINING MONEY I WANTED TO
>> USE FOR
>> >> THE BUSINESS TO PURSUE THIS CASE.
>> >>
>> >>
>> >>
>> >>
>>
>>
>> >
>>
>>
>>


>

Dear client,
unfortunately the working day is over because its Friday and 9 p.m.
now so there are nobody in the office who can say something about this
situation.
I would recomend you to write us on Monday in the afternoon to ask
somebody about the real situation, but as far as i know its under the
consideration now by our managers.

With best wishes,
MasterForex customer department


Phone.: +41 44 586 05 30,
E-mail: support@masterforex.org,
ICQ 454-375-745.



>



After waiting for several days we decided to take legal actions against them, but we decided to contact you people as a regulatory body to see into this issue and ensure that our money be returned in full. They even went as far as imputing 2nd of September 2009 on our logs which was not there when this issue started because they knew that it was our evidence in this issue. We have saved all detailed information as regard our logs and we decided to forward you people the one they manipulated to see for yourself. If they insisted that we took the trade that day, why was it not displayed on our logs? As we know whenever a trade is taken it shows in the logs. Other previous logs has been deleted by them so that we don’t have a claim, but luckily the last time we stopped trading on the 21st of August 2009 is still there and as well forwarded to you people. You can check all the logs attached for verification.
We attaced the account statement of various accounts for you people to see that trades where taken right from when we started the same day and all accounts, but they wickedly took trades that day on the two accounts(211750 and 211753) with huge amount and left the other accounts with small amount.
As a reputable body, we want you people to ensure that this company (MASTERFOREX) is brought to book and also our money paid in full. We have suffered a lot in their hands and will ensure that all documents that will still be required we be sent to you people.

NOTE: I ATTACHED THE LOG OF 2nd of September 2009 ( WHEN WE WRE NOT AROUND ) which they manipulated but they could not impute the so called trades that they took and sent to our platform as loss when we did not trade. Also when ever a trade is executed it shows in the logs but this particular one did not. Hoping to hear positively from you people.

REGARDS,


NDUKA VIVIAN CHINWE,
ON BEHALF OF OTHERS.