
I request withdraw about 20k on beginning of Dec. last year.
They did not return back my money though I was requested to withdraw many times by the mail and the chat.
I recieved following Email on 5th feb. 2008.
[Kindly note that your account funds will be released no later than 12 February as the accounting department has finished your account clearance]
But, they did not return my money.
So, I was carried out as mentioned in the following beween end of feb. to beginning of march.
Pharaoh 02-18-2008, 02:35 PM
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#1. - Keep copies of EVERYTHING: Account statements, emails, chat logs, etc.
#2. - Go to their online chat and inquire what the delay is. Don't directly insult the chat rep - they are just outsourced support people. Do warn them that if you don't have the money within one week, you'll be posting all the evidence at the Forex Peace Army website as well as posting complaints in a wide variety of other forex forums.
Send them an email with the same request/warning.
Call them (or use their "call me back" feature) and also give the same request/warning.
#3. - Repeat #2 each day for a week.
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At last, I recieved Email on 17th march, 2008 from ForexGen as follows,
[Kindly find below your wire transfer confirmation recite
You are kindly required to send us feedback once you receive the money in your bank account
We are apologizing for the delay of processing this transfer due to reasons outside our domain]
日本語で良ければもっと詳しいことが書けるのですが。