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[Vinith]

Problem (Resolution at end of this message)

[Hi,

I joined etoro about a month ago after doing a few demo trades in the demo account.

The demo account was perfect, and fast, and efficient, and together with the ease of use and understanding, I decided to open a real account. The help desk promised that a real account platform is much faster and efficient, and the demo is only used for newbies and testers.

However, after opening the account, it proved to be the opposite. I started facing troubles from the first day itself. The interface gets stuck every once in a while, it gets disconnected, the charts show different data, etc.

While I lost my whole money through my first deposit, I didn't lose hope and faith, and with persuasion form my account manager, I put more money, by promise that the platform will be improved. But no, in fact, it turned out worse, and again I lost money due to faulty inteface. I had made some profits, but eventually, I ended up losing more than $250 due to their interface problem alone.

Upon submitting proof of interface problems, I was incorrectly critisiced as tampering with proof and editing screen shots in photoshop to obtain lost money. In all, I lost almost $2000 at etoro, but I took the blame for most losses, and just required a $250 refund that happened due to the interface problem. But they refused and asked me to deposit more money to trade, which is very unfair.

I have attached a few screen shots, and it clearly shows the difference in charts and the interface getting stuck in between, which I cannot reproduce in a photoshop. But etoro claims they have been tampered with.

Now that I haven't received $250 refund, I am going to be asking them $825, which is my deposits (minus my profits, I am not looking to seek/refund the profits, which comes to around another $1000 or more). Will I be able to get this refunded, or should I go for my lost money only?

Any help will be much appreciated.

Thanks,

Vinith]

Resolution:

After discussing the issue with my account manager at eToro, I came to the conclusion that it was all a misunderstanding. eToro's support checked what I sent them and showed me that a part of it was due to technical problems on their side and a part was because of my side.

eToro took responisibility for the technical problems on their side and compensated me for the amount that was lost because of the technical issues.

I thank my account manager for his help on this one and I have to say my impression of eToro improved because of this story. I saw that their support department is helpful and together we solved the issue, however, not as quick as I expected.

I would say after all this, eToro was willing to help, for which I will continue trading with them.

[Rapapapa]

I have been trading with etoro for a while now, and I have to say I completely disagree with what you said.
Their platform has a few glitches, and the last two weeks have been really full of them, but I have 2 things to say about that:
1. I also trade with Oanda and their platform also jams, it is something that happens in every forex platform. which leads my to number two:
2. EVERY TIME THE PLATFORM FROZE, I RECEIVED MY MONEY BACK FROM ETORO. I simply contact my account manager, describe what happened and get the money back.
etoro might have technological problems every once in a while, but they are honest people and admit their mistakes. this is why I stay with them.
I prefer honest people, and I know that once they fix all of their tech problem they will be the best place to trade.

If the platform froze on your position, you should have received the money back. that is what happened with me and all my friends.
The fact you did not, makes me think you might have been dishonest and tried to blame them for your trading mistakes.

If you want screenshots of the conversations I had with them and the compensation I got please feel free to contact me here.

[Vinith]

The problem with etoro has been resolved, thanks to FPA and Etoro support team.

The problem resolution is given above.