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Dukascopy.com Review Visit site

Updated: Sep 18, 2017
3.502 · 117 REVIEWS
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Dukascopy is an online forex broker. Dukascopy offers the MetaTrader 4,SWFX mobile, and JForex online currency trading top platforms. Dukascopy.com offers over 50 currency pairs, CFDs, and precious metals for your personal investment and trading options.

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Dukascopy.com profile provided by Laurent Bellieres, Feb 15, 2017

Dukascopy Group is headed by Dukascopy Bank, an online and innovative Swiss bank authorised and regulated by FINMA. Dukascopy Europe and Dukascopy Japan are fully owned licensed subsidiaries of Dukascopy Bank offering advanced online and mobile platforms of Dukascopy Bank for trading currencies, precious metals, CFD and binary options. Dukascopy Payments is active in instant payments services via smartphones, e-money and credit cards. Dukascopy TV is a Swiss online financial TV powered by Dukascopy Bank. The Group is present in 8 countries and counts 300 employees.

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3.502 · 117 REVIEWS
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Forex Peace Army
DO YOU RECOMMEND THIS COMPANY?

Let other traders know if this service is worth checking or should be avoided.

Your feedback matters!

Japan
Sep 7, 2017
Guest

Still crossing my fingers but too tired of waiting.

Phone app got way better than before but still not enough function.No drawings,no indicator color choice(by the way names of indi. are in the way of candles..), no monthly time frame, no fibos, and no etc.
For JForex 3 can't even lock the chart and no short cut for cursor..... When you are moving time frame the chart go smewhere else..It just not user friendly.Very frustrated platform.

Please take a look at MT4...

Mar 7, 2017 - 3 Stars Ok so the new phone app,the new update,I see that the icon design has changed but nothing else changed, same as before.
Still very slow, not enough function, can not zoom well and not even showing the recent candle properly.

Jan 23, 2017 - 4 Stars With expectation I will change my rate to 4 stars since they are redesigning their platform for phones and adding the trade history to JForex3.
Dukascopy Japan is the only ecn service regulated here in Japan so I will keep my fingers crossed. Good luck.

Jan 12, 2017 - 2 Stars I never had any problem with Japanese Dukascopy. I got rejected from Dukascopy.com. Took them about a month to reply back after few of my easy mails.
Anyway the platform for ios is just ridiculous,can't even show price candles properly,most of the time the chart won't even load anyway...Too slow, too many bug and way not enough function.NO ONE can trade with their system!!
For the PC version, the newest build of JForex 3, got better but still there is lot of bugs and it is so hard to trade.Can't even show your trade history within the platform...
And yes I've sent what you have to do to make it better for both apps, but I guess it will take ages to line up with others..so please just offer Metatrader 4.

Dec 21, 2016 - 3 Stars Still little bit of bugs but once I asked them to fix, they updated fast and cleared lot of problems.But some times they forget to reply mails...
For ios version still not enough function.If there is MT4 version of their system it will be so great.

Nov 25, 2016 - 1 Star Their platform JForex.. super slow and poor function with lot of bugs... Even with the new one coming the JForex 3...
With ios version..ridiculous, out of question....
Come on Dukascopy!!! Offer pure MT4(not bridge)and cTrader!!

Reply by Dukascopy Support submitted Nov 29, 2016 Dear, n. Please give us more information about your case or specify your trading account number and the exact problem you ran into using JForex by sending details to support@dukascopy.jp so we can investigate it and respond appropriately. This information will also help us improve the platform.

In Dukascopy we strive to maintain high quality of service and aim to improve the investment environment with our customers. So we always appreciate the clients voice and any feedback you offer. Please feel free to send your report about our services to info@dukascopy.jp and it will be examined quickly by relevant departments.

Reply by Dukascopy Support submitted Dec 30, 2016 Dear n, we highly appreciate any feedback you offer. Feel free to send your comments and suggestions on our platform to info@dukascopy.jp and they will be examined quickly by relevant departments.

Also, please let us know via support@dukascopy.jp the time and date you contacted Dukascopy Japan and didn’t receive an answer. We will investigate this issue. As a matter of fact, emails may remain undelivered or unattended for various reasons.

Reply by Dukascopy Support submitted Jan 20, 2017 Dear n,

We appreciate your feedback. However, due to regulatory requirements in Japan, Dukascopy.com can not communicate directly with Japanese customers and provide technical assistance. We kindly ask you to contact our Japanese customer support by sending an email to support@dukascopy.jp and indicating ‘Forex Peace Army’ in your letter. We regret to know that you were expecting to receive technical support from Dukascopy.com. Please kindly contact Dukascopy Japan because assistance from Dukascopy Bank is not possible.

We are serious about clients’ feedback and always take it into account when developing and maintaining our products. At the same time we understand that there is no universal solution to satisfy every person’s needs. We respect all the regulated parties of Forex market and believe that every trader can choose a platform that meets all their individual requirements and preferences. From our side, we do our best to make our platform as functional and simple as possible.

Regarding iOS platform. Currently we are working on platform redesign, stability improvements and new features to make the application even more simple and user-friendly. And while we admit that no technology is perfect and constantly work on improving the platform, we can’t agree with the statement that “no one can trade it” since we receive a lot of positive feedback from our clients, and the number of traders using it is constantly growing.

Regarding JForex 3. As you have mentioned, we have improved the platform and we will continue improving it in the future. The trade history can currently be accessed inside our Reports, but we have plans to add it to the platform soon. If you have any other suggestions or ideas to share with our developers, please write to support@dukascopy.jp and Dukascopy Japan will examine them thoroughly.

Amman, Jordan
Aug 2, 2017
Registered user

A reply to Dukascopy's post dated July 25th, 2017

Dear Admin,

Would you please add my bellow reply to Dukascopy's comment on my post dated July 19th, 2017.

Please note that as an electronic communication network, ECN is an automated system that matches buy and sell orders. It connects major brokerages and individual traders so they can trade directly between themselves without going through a middleman.

One of the major benefits of ECN is that traders always get the best possible price. If Dukascopy is the counterparty of all trades, then traders simply get Dukascopy's price no matter what other liquidity provider's prices are.

Furthermore, ECNs shall display the best available bid and ask quotes from multiple market participants, and then automatically match and execute orders. Again, if Dukascopy is always the counterparty, then what matching we are talking about here?

I would like to quote this from Investopedia which is available at:
http://www.investopedia.com/terms/e/ecn.asp
"Since an ECN broker only matches trades between market participants, it cannot trade against the client. Because ECN spreads are much narrower than those used by everyday brokers, electronic communication networks brokers charge clients a fixed commission per transaction."

All the best,

Jul 19, 2017 - 1 Star Dukascopy Europe is just a market maker. They pretend that they are an ECN broker and that they just pass your trades to liquidity providers. However, and after communicating with them I received the following via email:

"......Are you the counter-party of my trades? Are you on the other side of my trades?
Dukascopy Bank is the legal counterparty of all your trades and therefore is on the other side of your trades. This situation creates a conflict of interest which is not fully resolved by hedging....."

Reply by Dukascopy Support submitted Jul 25, 2017 Dear Trader,

This is typical misunderstanding. There is no universally accepted unique definition of an ECN (especially for forex market). In order to avoid possible misunderstanding, Dukascopy Bank published its own view of how ECNs differ from any other order execution models (https://www.dukascopy.com/swiss/english/about/faq/#a9): existence of a marketplace where traders can trade with each other, displaying of the market depth including clients’ Place Bid and Place Offer orders, variable spreads, fast execution of trading orders with no dealing desk, competition between various bids and asks placed on the marketplace and same price feed for all clients. The SWFX – Swiss FX Marketplace is an ECN since it meets all these conditions. The fact that Dukascopy Bank is a legal counterpart on the other side of the trades on the SWFX ECN does not contradict the ECN nature of the SWFX.

Dukascopy Europe never pretended to be an ECN itself, it is a European licensed broker giving access to the SWFX ECN. All relevant information is published on Dukascopy Europe's and Dukascopy Bank's websites including conflicts of interest and their remedies: https://www.dukascopy.com/swiss/english/about/faq/#a14.

Should you wish to access the interbank forex market without interposition of Dukascopy and based on a unique margin account, you most probably need to enter into prime brokerage type of relations, where after signing multiple direct contracts with different liquidity providers you will have the possibility to trade directly with multiple counterparts using one collateral account. According to our experience such service typically is not available for retail customers and is subject to certain minimal turnover requirements/monthly flat fees.

Independently of possible configurations of your trading relations, there are a couple of factors that really matter:

1. Credit risk - stability of the financial institution you are trading with.

2. Trading conditions - size of the spread, commissions, overnights, speed of execution, leverage etc.

3. Quality of the support, advantages of trading platform, possibility to trade using automated strategies etc.

So, please reconsider the relevance of your conclusion, the fairness of giving only 1 star to Dukascopy and feel free to contact us in case the matter would remain unclear.

Reply by Dukascopy Support submitted Sep 5, 2017:
Dear Trader, as a matter of fact, Dukascopy provides what you mentioned as ECN features: automated matching of buy and sell orders, displaying of offered prices, competition between prices and execution at the best offered price. And while being a legal counterparty, we in fact instantly match clients' orders with large offers of more than 20 liquidity providers, including banks and major brokerages. Together with other clients and external liquidity providers, Dukascopy Bank may add its own liquidity at SWFX’ prices.
From our experience, we do not know any retail FX broker that meets your criteria of not being a legal counterparty for the client. If we are mistaken, please advise.
We regret that the discussion became purely theoretical and focused on an abstract model, rather than actual services we provide. For the sake of traders who are reading this forum in order to locate a good broker, we would recommend them to focus on what makes a difference at the end of the day:
- jurisdiction, applicable regulation, capitalization and government protection;
- size of spreads (and commissions if any);
- order execution quality (execution prices and probability of execution including in volatile market conditions);
- market depth and possibility to provide own liquidity by the trader;
- quality of service;
- publicly available audited financial statements.
Germany, Germany
Jul 25, 2017
Registered user

A good broker.

I opened an account with Dukascopy 7 months ago and managed to profit consistently from trading currencies and some commodities.
Overall, the broker is very good, fast executions and low slippage.
Spreads are pretty good and the support is reachable.

As a negative point, JForex 3 seems a bit too slow. Sometimes it takes minutes to load some charts. The web platform is ok (like any other web platform, JAVA-based).
Also, it would be so much better to improve the trading history aspect. In its current version it is not friendly at all. I tried to connect my account to some trading diaries available on internet but none work with JForex. I strongly suggest that Dukascopy works a bit on this issue.

Italy
Jul 12, 2017
Guest

Terrible italian support, i fund the account 1 month ago and still not possible to trade.
Never again.
they keep fees even if you deposit via wire transfer! the only broker that do this!
of course if you want to withdrwal the keep fee too.

Reply by Dukascopy Support submitted Jul 25, 2017:
Dear Client, the information you provided is not enough for us to identify your case and help you. Please feel free to contact your account manager and our team will be happy to investigate what happened and provide you assistance in this matter. Usually our clients start trading just after the money is deposited on their accounts. In case of any possible issues, account managers contact the client right away via e-mail or phone.
Monza, Italy
May 25, 2017
Registered user

COMPANY WITH VERY POOR CLIENT SUPPORT AND TRADING PLATFORM . THE CHAT SUPPORT ANSWER TO CLIENT QUESTIONS NOT SERIUSLY . HAVE NOT ONE VOIP NUMBER DEDICATE TO CLIENTS FROM ITALY, SPAIN, FRANCE OR OTHER COUNTRY, IF YOU WANT TO SPEAK WITH DUKASKOPY NEED CALL LATVIA OR SWITZERLAND . THEY USING ONLY POOR PLATFORM JFX3 AND DOESN'T USE PROFESSIONALE PLATFORM LIKE MT4, PROREALTIME, PROTRADER. THE WEB PLATFORM IS TERRIBLE. I can say that it is much more interesting for their publicity than their professionalism. SAVE YOUR MONEY= FIND OTHER BROKER

Reply by Dukascopy Support submitted Jun 13, 2017:
Dear Simone, we were unable to identify support chat conversation you are referring to in your post. Please let us know exact time and date you contacted us and we will investigate this.

Regarding phone numbers. Please note that Dukascopy services are online based, including account opening, trading, deposit/withdrawals etc. After filling application form you will be contacted by our front desk in order to support you. If for any reason you still need to contact us and it’s not convenient to call us on our existing phone numbers, you are welcome to request a call-back on our website or at support@dukascopy.com.

Regarding JForex, this is our own, in-house developed platform offering a wide range of custom settings and preferences. It has many advanced features such as slippage control for market orders, bid/offer orders which allow each client to provide own liquidity to other traders, market depth, tick based charts, multi language interface, JAVA based Api, advanced PAMM system, equity stop loss level, stop limit orders and many others useful features, which many professional traders appreciate. We’d be grateful if you could be more specific and mention exactly what according to you is missing in JForex.

Best Regards,
Dukascopy Support Team
Thailand
Apr 14, 2017
Registered user

WHY 1 star?
because they rip u off with a maintenance FEE ---- which they dont mention, nor give u an email or anything to inform u, i list 100 of eurs because of that nonsense!

if u dont trade they want money, they call it maintenance fee!

stay away if u value ur money

Reply by Dukascopy Support submitted Apr 17, 2017:
Dear MikMak, all fees, including maintenance fee, are publicly available on our official website: https://www.dukascopy.com/swiss/english/about/fee-schedule/. Maintenance Fee was designed to cover account maintenance costs from Dukascopy side for accounts which stopped trading activity and to prevent account abuse, e.g usage of a trading account as a savings account. No Maintenance Fees are charged on trading accounts during the first 360 days after account opening. Counting the 361th, Maintenance Fees are charged if no trade/open position/online currency exchange took place on any account of the client during the last 182 consecutive days. Maintenance Fees are capped at CHF 200 per client for each period of 364 days, save exceptions subject to specific agreement and regardless the number of open accounts of the client.

We invite you to contact your account manager for more details in case of doubt or dispute.
floridablanca, Colombia
Mar 9, 2017
Registered user

the best Broker I found, everything works fine....................................

Sri Lanka
Mar 6, 2017
Registered user

Reply to previous company response

I'm quite happy to see Dukascopy.com is responding quickly in FPA, I have submitted to info@dukascopy.com. on Jan 19th still didn't get any reply, and many other email too.

Feb 28, 2017 - 1 Star Dukascopy.com Customer support very poor, keep sending emails for days weeks it will not be replied, or just ignored,

Reply by Dukascopy Support submitted Mar 3, 2017 Dear Mohamed, unfortunately the information you provided is not enough for us to investigate this issue. We kindly ask you to specify when exactly did you submit your email to Dukascopy and which address did you use: info@dukascopy.com or support@dukascopy.com? This information will help us assist you further.

Reply by Dukascopy Support submitted Mar 7, 2017:
Dear client, we have carefully reviewed all correspondence for 19th of January and were unable to find a letter without response. We believe there has been a misunderstanding, so we would like to suggest that you check your ‘spam’ folder or see if you entered e-mail address info@dukascopy.com correctly. You could also use live chat or request a call-back from our website. Our support team will gladly answer your questions.
Turkey
Feb 11, 2017
Guest

not real swiss yet Latvian indeed

dear traders, dear Admin,
there is one thing I want to draw ur attention to.
dukascopy markets itself as true swiss broker.I can t say it is wrong. yes it is true but with a little difference.They operate from their branch in latvia ,you can check that on UK s official FCA website.
there "Dukascopy Europe IBS AS" the adress: Lacplesa Street 20a-1 Riga LATVIA and they only have european certificate "Status: EEA Authorised" they are not "FCA authorised" which means like any other fraud cyprus,russian or australian or maltese broker . If you don t wanna be cheated ,the international broker u work with must be under US, UK or Swiss inspection yet as I explained above these guys are not. I ve of course seen this on the other big guys like fxpro , they have one branch in Uk which is FCA authorised and another in cyprus which is EEA authorised .the one in uk is for proper trading , the one in cyprus may dissappoint you.
you can check and make sure by visiting official FCA website by yourselves

Reply by Laurent Bellieres submitted Feb 15, 2017:
Dukascopy Bank is Swiss bank, Dukascopy Europe is Latvian European licensed broker
torukojin from Turkey mixed up Dukascopy Bank SA and Dukascopy Europe IBS AS, two different members of Dukascopy Group. Dukascopy Bank is a Swiss bank based in Geneva, authorized and regulated by FINMA as can be verified on FINMA's website (https://www.finma.ch/en/finma-public/authorised-institutions-individuals-and-products/), it is also the head office of Dukascopy Group. Dukascopy Europe is an investment brokerage firm incorporated in Latvia and regulated by FCMC (http://www.fktk.lv/en/market/financial-instruments-market/investment-service-providers.html). Dukascopy Europe is indeed authorized to offer its services within the European Union since it is based in Latvia, a state member of the European Union. The unique presence of Dukascopy Bank in Latvia is a representative office, not a branch. Dukascopy Group is present in eight countries around the globe including in Japan. Dukascopy Europe and Dukascopy Japan are 100% owned by Dukascopy Bank and offer access to Dukascopy Bank's trading system under white label agreements, meaning that they offer same execution quality and same data feed as Dukascopy Bank. We hope this clarifies the matter. Further information is available at https://www.dukascopy.com/swiss/english/about/dukascopy-group/.
Saudi Arabia
Feb 8, 2017
Registered user

solved but

further to my previous reviews here, they solved the problem of my maintenance fee, and maybe when any issue reached the top management it is solved instantly, i will withdraw my word describing this broker as a scam, but definitely they are not the best out there, they must work on themselves hard to solve all their problems especially in customer service , and specifically the middle east one...

Dec 30, 2016 - No Rating hi for all readers:
if you want to be successful in this field stay away from this broker, it is totally a scam , they had stolen my money as maintenance fee, they had the worst customer service in the world most of their time out of office..if you sent them an email they will respond only if you called them and the emails will be lost,and if you called them twice for example they will be very angry and may be closed the phone...pls review my experience here with Ahmad al agha, and i will tell you another example of one of them called Ronnie kheirallah , i asked him to help in opening of option account, he asked me to send many papers though it is mentioned clearly on their site that no need for all these stuff, they complicated everything and the most routinic broker i had ever seen...stay a way to preserve your money..

Mar 4, 2016 - 1 Star am very suprised that this scam broker gained such a high score, am with them now since 6 years, very bad customer service, no reply to mails or calls , and my account manager name is ahmad agha now avoids replying or talking with me.. low leverage , needs triple leverage on weekends, very bad experience with them , i challenge if anybody is profitable with them..

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