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Tried to get information on the live chat before opening a 100K USD account. The answers were rude and deceptive in nature. No clear and friendly communication was all I needed to experience to decide I would never deal with this company.
This brokers have the worst customer care service had issues with my account and it been like 6 months without any help they dont replay to mails after I opened a live account now even they guys I used to chat with are no longer available, everytime time I try to initiate a chat all I see is there is no one online please send a message, t
So far i have good experience with UPFX. i think the most important is the funding and withdrawn speed. UPFX are one of the top.
They stated very cleary that they only trade using MT4.
For customer services, please using skype message or call them using skype. you sure will get them.
I have been trading at UpFX for several years now. Up has tight spreads, lots of currencies and other interesting instruments, fantastic and responsive customer support, and I feel as though my funds are secure. What more can one ask from a broker? I highly recommend you give UpFX a try.
2012-04-23 5Star I have been trading here for several months now, and all I can say is that UpFX continues to amaze me--very tight spreads, lots of instruments to trade, fast executions, and fantasic customer support. UpFX is vastly superior compared to the majority of other brokers that I have encountered.
I intended to open the account with them after reading review here and there . But two times i had a bad experience with their rude customer service. Very disappointing. May they are not the same as they were before. They don't understand what is forex trading first of all.
Please see my last conversation with them below.They don't even show the name of the person on the other side of the chat.
At last need to find another broker to put my hard earned money.
Please hold on while we locate a company representative. Meanwhile,
you can submit your question.
Hi, how may I assist you?
Do you guys have copy trader option
is there any way i can copy my trades to other accounts?
There are places like zulutrade you can contacct
But you will not support zulutrader or ninja trader ryt?
We use metatrader app
then zulutrade will not work . I will try to find some other softwares
to use it in your account
none of your clients use copytrade?!!
I can't say what our clients are doing.
I don't ask your clients details. If you guys have any other options
or show me a way to copy trade better
I said we don't offer a trade copier. There are many companies like
zulutrade that do this, you should ask them about it
again you r confusing me. You said you don't accept zulutrade other than mt4.
I didn't say such a thing. You've made a lot of presumptions. you
asked if we offer ninjatrader, i answered by telling you that our
trading application is metatrader. then you asked if we offer a trade
copier and i said no.
Is there anything else I could assist you with?
don't be too rude first of all. I amtrying to clarify something.
I'm not being rude. I've answered all your questions.
Is there anything else you need help with?
Nope. You did answer. But not trying to help the customer. Ok thats not the matter. Are you supporting zulutrade?
Contct zulutrade and ask them if they are compatable
But are you allowing zulutrade in the first place?. Because you have a mt4 platform.
How can we allow or not allow it?
I think you should contact them with your questions, we cannot answer about it.
ohhhh. what you are saying?. If UPFX don't allow to trade with
zulutrade platform how can i trade?
Is there anything else you need help with? I have other customers
waiting in my queue
Please contact those people for assistance with their product.
thanks for stopping by today. Cheers
I think you are purposely doing this?. I will send a complaint email
to UPFX about this.
I am at the 8 month mark with upfx. I can say that the reply made by Mike B below is how these guys treat every trader. I never am dissatisfied with their level of one on one customer service. They are good people - period!
2011-11-01 5Star Just an update now that I have been with upfx for about 3 months. They are still awesome - great spreads, great execution and great customer service. As long as they exist, I will be their client. A true STP - try them out!
2011-08-08 5Star It has been about 3 weeks for me with these guys. My first experience was in the chat room before i opened an account. A guy Jason helped me a great deal in setting up the account. This is what floored me - he actually helped me to ping my account to make sure the speed was fast enough from LA. It was! I couldn't believe any broker would go to that level of helping me via a chat window. I have spoken with a few of the people over there since, and I actually feel like they are good people who want to help you succeed. Sure some people might laugh at this comment, and recognize that I never post reviews, but I have no connection to them other than the relationship that is now 3 weeks old. Try them out and see for yourself. They claim to be a REAL STP, and I actually believe them. Spreads are better than my other 3 brokers most of the time, but they do fluctuate...as they should being an STP. Also, I have been trading for over 3 years, so I am well aware of the tricks brokers play...so far, not these guys...
I do not understand why UPFX gets so many positive feedback here?
I traded with them and I am very unsatisfied with their execution times of mostly over two seconds (2000ms) and sometimes even 3 seconds!
This is way to much althogh latency from my vps to their server was only 20ms.
They have also high Stop Levels of 5 pips (or 50 because it is 5 digit broker).
The only thing that was good was the fast funding and withdrawal.
But for trading there belongs a bit more! Also the live support is only a rarely available. No answer to any e-mail I wrote.
Good thing I have found another broker who has also 20ms latency and a suitable 500ms execution time (sometimes lower)
Their only regulation is "Seychelles International Business Authority [SIBA]", however there is not Seychelles in the list of UPFX business location. They say "Our domicile and registered address is Seychelles. However, we maintain contact access points globally in order to serve you better".
If they think so, they should take more authorized licenses at Canada or UK.
Their lower body looks like to prepare escape.
Update from my last review:
I have made my first withdrawal and it couldn't have been any faster or more efficient!!! Withdrawal was actually posted to my account within 1 day from initial request, fastest of any broker I've ever been associated with. They also have their backoffice at www.upfx.com all setup now which is really nice, you can see all your transactions, open positions, make withdrawals & deposits, and more. Also they have a new LP which is even faster than their older one. Tell you, as an American I couldn't have asked for a better all around forex/cfd broker, really.
2011-10-30 5Star Been trading live with this broker since first of August and so far they have been nothing but excellent, both in customer service and order execution. They actually seem to be on the traders side which is most unusual but great to have in a broker. They are still working somewhat on their website but that's no big deal to me, order execution and fair play are though and with this broker I seem to have that. Wire deposit was applied to my acct. within 1 day, have not done a withdrawal yet, hope it's done just as fast. Overall would definitely recommend!
If you see at "Account Login" area.
Today is 31 Oct. 2011
Why have massage "Account area login is not ready yet. Estimated completion is Thursday, November 10"
"Account area login is not ready yet. Estimated completion is Friday, November 11" <<<< It's Script...
Broker is SCAM or not..? I'm not sure. :-(