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Overall Rating: (3.333)
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Total Reviews: 53
Last Updated: 2015-10-07
Special Notes:


May 2012: FPA Review Moderation Team Note:  If any of the recent reviewers wish to continue their disagreements, please take it to the discussion thread linked to this page.

Note 2:  In the case of followup reviews where the reviewer has left a prior review, the old review is placed beneath the new one.  Only the star rating in gold applies. "Date: X Stars" written below that does not affect the rating.  Reviewers are allowed to change their ratings in this way or may keep the original rating.

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FPA Review Moderation Team, USA

Rating: No Rating
Date of Post:2009-12-01
Review: We haven't tried a forex trading account with If you've traded forex with this broker, please leave a review.

Perry Bryan, Spokane Valley, USA

Date of Post:2015-10-06
Review: I have had an account with Smarttradefx for 5 years or longer.It use to be that a call to customer service would answer with a person. A recording is all I get and complete silence when I email messages to two different email addresses.My platform says , account diabled, no connection. this started Sept. the 7th traders should be very concerned that have accounts with this company.Stock and security agencies should be contacted.

Dirk, WC, South Africa

Date of Post:2015-09-28
Review: My Forex trading account with Smarttradefx was disabled a few weeks ago without notice. Their website is down today. My emails to [email protected] are not answered. Anybody knows their state of affairs? Of course I want my money back. Please investigate urgently.

Owen Edwards, Florida, USA

Date of Post:2015-07-16
Review: These people are scammers of the worse order. They lie or they simply dont communictae. They widen spreads just to take out your stops. I have seen spreads as much as 90 pips.Overall a poorly run companyand not upfront at all.. The owner is a fast talker and you always have to be aware of that.Stay away from them..please

Cliff, Virginia, USA

Date of Post:2015-01-08
Review: I have previously expressed about a situation, where I was liquidation my account. There were some poblems and then once they were sure that I was serious, I received a call from the Chief of Operation in the Americas personally. He insured that my wire was sent. Most broker would not have worried. This shows that this company does care about it's customers and will try and resolve matters. I am grateful to them for the attention that I received and may use them in the future.

2015-01-02 2Star I have been trying since December 16, 2014 and now we are January 2, 2015 to get money from a withdrawl. I want to liquidate my account. I told them today that I would blog on their terrible performace. There have been holidays and I understand but they have had many days to send this money and they failed to respond only after I wrote them through a chat line did they answer and say they have people on vacation. Well if you organization will be down for two or three weeks you should let the customer know. I am still waiting and if they do not sed this money to liquidate my account as I had a MAM from Forex Helpers and they were terible lost allot of money and then had rovot on the account at the end when I fired them. I tried to trade when I had time and I was not allowed, so I wanted the money they suggested I use their robot. Robots are mostly technical analysis driven so that is good, they have some good, But I Wanted My Money Under MY Control. So I shall say they are bad and do not want to pay with a bunch of suggentions and excuses. If I do not receive by the 7 of January and shall go to authorities to get them shut down as I did to another bad broker. If they can not pay and they do business on margin then they will lose the ability to make trades on margin .

Bill McKusick, Phoenix, USA

Date of Post:2014-11-02
Review: I would highly recommend staying away from SmartTradeFX and choose another Forex broker. This company refused my withdrawal request because they claimed our Managed Account (MAM) took a loan from SmartTradeFX based on a large loss. The reality is SmartTradeFX did not have enough liquidity at the time the MAM account wanted to place a full hedge on the account. SmartTradeFX originally took responsibility for this technical problem and said they would return funds but later decided to call it a loan against our accounts causing us a large loss and the inability to withdrawal funds. I’ve spoken with Catriel Ceballos and another employee named William.. William told me that he has "never" heard of his company offering a loan to a client and agreed with me that something did not sound right. He said he would help me get to the bottom of the error, we conversed a couple of times then he disappeared and has not returned my emails or phone calls. I have not spoken to Uri Tadelis the owner but have left several messages asking to speak with him and he refuses to contact me or the others in our MAM account to resolve our problem. This company cannot be trusted. Stay away from them!

Larry Riegert, Ontario, Canada

Date of Post:2014-10-17
Review: I have the same problem as Dusan below. My withdrawal has not been actioned and no one responds to my emails including the CEO. I will esculate to Traders Court

Dusan, Europe, Slovenia

Date of Post:2014-09-11
Review: SmartTradeFX is a big SCAM!

I sent Funds Withdrawal Request on August 12, 2014 and till now I still haven't received anything. 20 days later and after few mails they finally answered that »management cannot honor my withdrawal request due to the unacceptable nature of your trading«. They said that I abused the system by placing of very large numbers of orders in a short time, such as multiple orders in a second which is NOT TRUE! I always enter the market with one order and then I close it part by part to collect the profit/loss and to reduce the risk. So it could seem like I am entering multiple orders, but I am not, but they don't even listen to me, when I want to proof them.

I sent many emails to [email protected], [email protected] and [email protected] but I haven't received any detailed responses.

They know I haven't done anything wrong, but they just don't want to pay me.

SmartTradeFX is a BIG FRAUD!

allen, new york, USA (really Israel)

Date of Post:2014-09-03
Review: wow I am happily surprised! I've been trading with smart tradefx for a few months now and I gotta admit I'm always very cautious but there an amazing company! forex is smart tradefx! lightning execution, never had a problem with SL or TP, outsatnding customer serves william olga... and my favorite part is that two days ago I made a large withdrawal and in it's already in my private account back home :-) I don't have enough words to explain my pleasure to have finally found a straight clean and quick company!!!!

Review Moderation Team Note: 5 Star rating removed.

This review was submitted from the offices of SmartTradeFX in Israel.

Per FPA policy, the rating on this review has been changed to Zero stars.

The FPA does not appreciate review spammers.

Changgang Liu, California, USA

Date of Post:2014-08-20
Review: My case is simple, they don't allow my withdraw. I lost some money with them, but that is OK. I just want the remaining back, but they want to take them ALL!

On Aug 4 I filled a request to withdraw all my remaining balance from my account in Their customer support Catriel told me SOON. Then no response for 10 days.

I sent them email again on Aug 14, They said they couldn't find my account. I searched all my emails and finally found that they changed their system because MT4 system changed. I gave them new account number. They said they found my account and I still have positive balance in it but they make excuse again. They want to charge dormancy fee for 5% a month! I haven't trade for one and half year so I will lose all my balance. I never saw this term when I open my account. They said it was new. However I didn't get notice about any term change. I told them if they don't refund I will file a case in FPA and to Canada and US stock and security trading agencies. This time they replied shortly but with another excuese. Fortunately I still kept the wire receipt of 3 years ago. I sent it to them, Then they became silent again.


Hello XXXX,

The Accounting has located your account and the funds and we are willing to waive the fees associated with dormancy.

However, since the balance is very old and the propriety of funds cannot be adequately established, would you please furnish the proof of your deposits, such as wire receipt if the account was funded by wire, etc.?

Should you be unable to provide such proof, we will be happy to leave the funds on your account and let you trade them.
Kindest regards,

Customer Service Department
SmartTradeFX ECN Broker
England: +44 20 351 42936
North America: +1 888 613 STFX (7839)
Russia: +7 499 638 4718
Spain: + 34 94 123 8955
Australia: +612 852 03520

[email protected]

2014-08-18 1Star I have an account with them since a few years before. Since I lost money and I am too busy, I emailed them to withdraw my money, which is not a big number. It is less than 2000. I sent request on Aug 4, 2014 After a couple days, finally a man named Catriel replied and said that they would process it soon. Then no money no response till I called them again 10 days later on Aug 14. A man said that they would process it right away. Then today Aug 18, still nothing happens.

Also I just found all their support email, [email protected], accounting@,,,, info@...,customeersupport@.. are bouced back saying [email protected] is full. I don't think a normal business can leave their support emails broken for this long time without fixing. I guess this company is near broken. Please be warned.

Anyway I want my money back ASAP.
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