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Overall Rating: (3.067)
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Total Reviews: 149
Last Updated: 2015-01-17
Description: FX Primus are forex brokers. FXPrimus offers the MetaTrader 4 and MT Mobile online forex trading top platforms. offers over 30 currency pairs, metals, cfds, indices, and equities for your personal investment and trading options.
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Ben, , Singapore

Date of Post:2014-06-04
Review: Stay away from this broker cause they are using "Virtual Dealer Plugin". You wont make any money out from this broker especially on news release cause their slippage is so high from 15-25pip which turns your profit into negative. Beside their high slippage, you can compare FXPrimus whith other broker platform which their orders are manipulate that hits your SL before going positive. Experience traders knows very well of the tricks this broker does best and many traders are using screen recording software nowadays. Check on Youtube you get what I mean.

You have been WARNED ... Stay Away from this bucket shop broker ...
Comment: Added by FXPRIMUS Support on 2014-06-06 07:29
  @ Ben from Singapore,

FXPRIMUS is an STP brokerage firm and does not use the plugin you referenced in your feedback. Regarding any slippage you incurred or trades you wish to dispute, please feel free to contact us to request an audit. If you'd like to share the audit results on this forum, you may do so. Alternatively, we can share the audit results with your permission. Simply contact us at [email protected] and advise us of your account and order details. We can then share the results on this forum (removing your specific account details such as your MetaTrader4 ID).

We look forward to hearing from you.

Warm regards,

PBtrader, Ljubljana, Slovenia

Date of Post:2014-05-12
Review: FXPrimus is a JOKE! They will ERASE your profit if you made some!! After my good profit made I received email that my account is on HOLD and my profit is deleted. I send several email to complain and not a single responce from them!

These is what they send after account was put on hold:
While the hold is in place, you will be unable to execute any trades. Furthermore, [EUR][2195.87] has been debited from your account in accordance with section 1.7 of our terms of business.

Please be careful with dealing with FXPrimus!!!
Rebuttal: Added by FXPRIMUS Support on 2014-05-13 06:41
  @ PBTrader from Slovenia,

Looking into our records, we see that you have opened two accounts with FXPRIMUS, one was opened on February 11, 2014. On March 13, 2014 our liquidity providers contacted us with a notification that your account was engaging in a the practice of trading on fixed spreads solely during news events--specifically engaging in a practice known as "sniping," which under our terms and conditions is a prohibited trading practice. As such, a hold was placed on your account and a representative contacted you with a request to switch to a variable spread set. Later the same day, we note that you completely withdrew the account's balance.

Your second account was opened on April 16, 2014. On April 29, 2014 our liquidity providers contacted us again with another notification that you were engaging in the practice of sniping. A hold was place on your account and another notification was sent to you:

Our liquidity providers have detected that you have engaged in an unauthorized trading style in account [MT4 removed]. Exclusive (or nearly exclusive) trading during news events can be indicative of a form of latency arbitrage and/or "sniping" trading methods which under 1.7 of our Terms & Conditions is prohibited. We are contacting you because our liquidity providers have noted such behavior in your account [MT4 removed].

1.7 Types of Trading Methods Allowed:

“Generally speaking, the Company allows all types of trading methods and styles. The Company does reserve the right, however, to close, suspend or recoup any closed profit and loss from an account it deems is engaging in unethical or questionable trading styles including, but not limited to, latency arbitrage, the act of “flooding” of our servers with an excessive amount of pending orders, excessive logins, “picking” & “sniping” or the use of certain automated trading systems or Expert Advisors, without notice. The Company will usually (but is not obligated to always) attempt to initially express its concern to Customer or associated parties via email or telephone in the form of a formal warning. If the Customer or associated party does not modify trading style within a reasonable amount of time following the warning, Company reserves the right to liquidate all or some open positions, close, suspend or recoup any closed profit or loss from account, and return any remaining proceeds to Customer according to Company account closing procedures or any combination thereof. “

As such, a hold has been applied to your account [MT4 removed]. While the hold is in place, you will be unable to execute any trades. Furthermore, [USD][2195.87] has been debited from your account in accordance with section 1.7 of our terms of business.

In order to remove the hold from your account, we are requesting immediate confirmation from you to change your spreads to the Variable spread set. Upon your confirmation, a representative will process the spread change and the hold will be removed from your account.


On April 30, 2014 you withdrew your account balance. We then received an email from you on May 2, 2014 where you threatened to post negative feedback about FXPRIMUS if we did not reimburse you the recouped funds:

As we both know your company for now has good reputation at Forexpeacearmy and these will change after few days. I am giving you 2 days to complete my withdrawal and send me missing 2195.87EUR. If that money is not at my SKRILL account on Tuesday 6th of may 2014 I am going to open case at FPA court (


We responded in turn clarifying that warnings had already been sent to you and we reiterated our terms of business which outlined the actions that we can take in situations where customers engage in prohibited trading styles.


ryan, , Singapore

Date of Post:2014-04-21

1) Waited 2 days for my funds to be deposited. then asked for a cancel of the credit card transaction, once I email ask to cancel, MIRACULOUSLY I received email immediately saying my funds have been credited.




Comment: Added by FXPRIMUS Support on 2014-04-29 05:12
  @ Ryan from Singapore,

Thank you for your feedback.

Our credit card deposits post to the customer's account immediately after they are approved by the customer's card provider. Otherwise, if there are any issues that would prevent them from immediately crediting to the account, they are manually credited within 1 business day. Without your account information, we cannot be sure about the details of the credit card transaction you mentioned above.

We allow custom indicators to be added to our MetaTrader4 (MT4) platform without restrictions. If you have any issues in setting up an indicator on your live account, please feel free to email us at [email protected] -- a representative will be available to assist you further.

FXPRIMUS is a 100% STP brokerage firm meaning that all customer transactions are routed directly to our liquidity providers for execution with no intervention. With that said, trading foreign exchange on margin carries high potential rewards but also high potential risks that may not be suitable for all investors. Before deciding to trade foreign exchange, you should carefully consider your investment objectives, level of experience and risk appetite. Past performance is not indicative of future results, which can vary due to market volatility. You should be aware of all the risks associated with foreign exchange trading and seek advice from an independent financial advisor if you have any doubts.

Please do not hesitate to provide any further feedback on this forum or to contact us at [email protected] should you have any inquiries.

Warm regards,

Ahmed , Cairo, Egypt

Date of Post:2014-04-06
Review: I had been with fxprimus for few months now, the MT4 is good , the ecn premier account was in average , somehow super fast, and sometimes slow , but its ok for me :).

The only concern i had is why you are only licensed in Mauritius and New Zealand !!! , it seems to be very weak license from two countries that i didn't expect any monitoring from their authorities as NFA or Cysec ...etc.

This made me if i want to invest large amount of money with you , i go to think millions times before i take this action with you honestly. as there is no strong backend i can rely if in any case i cant get my money back.

P.S i don't doubt on Fxprimus,as until now they have very good service, but i just have wondering that need to be answered before i am fully trust This broker.
Comment: Added by FXPRIMUS Support on 2014-04-10 06:29
  @ Ahmed from Egypt,

Thank you for your feedback. If you ever experience any slowness or delays while trading on your ECN premier account, please notify our support team at [email protected] and provide your MetaTrader4 ID as well as any order numbers affected so that we may conduct a review of your account in relation to our servers and take the appropriate actions.

We understand and appreciate your concerns. FXPRIMUS is indeed fully licensed and regulated by the FSC of Mauritius and FMA of New Zealand with plans on acquiring additional regulatory licenses soon. Being a fully licensed entity, FXPRIMUS adheres to stringent international initiatives to combat Money Laundering and Financing of Terrorism. Additionally, we undergo yearly audits to assure existing and prospective customers that our brokerage is using fair policies prescribed by law. FXPRIMUS has also been awarded the ISO 9001:2008 certification in recognition of our standardised Quality Management best practice protocol. This certification complements the ISO 27001:2005 certification which we earned in early 2012. FXPRIMUS is the only non-Swiss based Foreign Exchange brokerage firm to earn both designations.

We are the first retail brokerage to contract an independent third party fund administrator to monitor the flow of client funds. Our independent third party administrators act as signatories to all client segregated accounts and any funds leaving the client segregated account must first be approved by them. Finally, we offer the FXPRIMUS Trust Account where your moeny is completely segregated from the assets of FXPRIMUS. These funds are held by an independent custodian Trustee, NinetyEast Trustees Limited at world renowned Barclays Bank. This unique arrangement allows you to fund your account through the Trustee, providing you with the assurance of knowing your funds are 100% safe and secure.

We invite you to read more about the fund safety measures we have taken to ensure a safe trading experience for our customers on our website. Please do not hesitate to post additional feedback or questions on this forum or with us directly at [email protected]

Warm regards,

adam, Terengganu, Malaysia

Date of Post:2014-04-01
Review: Hi fellow trader,

Trade with FXprimus about 5 months now. Everything perfect, extremely fast services, good responsive support team, good execution and fast withdrawal !

I think I have made a good choice for my trading career with this broker for a long term
Comment: Added by FXPRIMUS Support on 2014-04-02 12:01
  @ Adam from Malaysia,

Thank you for your feedback. We are glad to hear that you are having a good experience with FXPRIMUS so far. If there are any specific areas where you feel we need to improve further, please let us know.

Warm regards,

Lee KT, KL, Malaysia

Date of Post:2014-03-27
Review: I've used Fx Primus as my broker for over two years now. Found the site through several good reviews from the research I did. Since Fx Primus is popular in Asia it was a natural choice for me.

So far it has been a good experience. The support staffs are fast but mostly standard answers. But if you ask specific they will solve your problem just as fast. And they are constantly improving from time to time. Now they have more promotion and higher leverage to pick from! Maybe higher leverage means bigger risk but can try for risk takers.
Comment: Added by FXPRIMUS Support on 2014-04-02 11:51
  @ Lee KT from Malaysia,

Thank you for your feedback. Please let us know if you have any feedback concerning specific areas you'd like to see improvement at FXPRIMUS.

Warm regards,

wayne, perth, Australia

Date of Post:2014-02-17
Review: I have had dealings with FX Primus based in Adelaide on and off for about 4 years now.I have lost a sum of money during this time and have had excuse after excuse from the trader I deal with whether the market isnt right or he has been ill and couldnt trade.Only when I have threatened to take the case further has he tried to rectify the issues and then after a while its back to the same old excuses.Do your homework very diligently before you commit because in my experience it snt worth the stress.
Comment: Added by FXPRIMUS Support on 2014-02-20 11:40
  @ wayne from Australia,

Thank you for your feedback. We are a bit unclear about your statement "excuse after excuse from the trader I deal with.." It sounds as though you have a managed account. Please note that FXPRIMUS does not manage customer accounts. You can enter into a Limited Power of Attorney (LPOA) agreement with a 3rd party money manager, but it is important to note that these money managers are not affiliated with FXPRIMUS. Please further note that you are able to relinquish your relationship with your money manager. Please contact us at [email protected] from your registered email address to request to relinquish your LPOA agreement and a representative will assist you as soon as possible

Warm regards,

Malik Farooq, Riyadh, Saudi Arabia

Date of Post:2014-02-14
Review: Fx Primus is not good for trading at news,You will lose all your account and fx primus has 100 answers to reply to their clients
Comment: Added by FXPRIMUS Support on 2014-02-20 11:30
  @ Malik Farooq from Saudi Arabia,

We are sorry to hear that you have lost money trading during news releases. As you know, trading foreign exchange on margin carries high potential rewards but also high potential risks that may not be suitable for all investors. Before deciding to trade foreign exchange, you should carefully consider your investment objectives, level of experience and risk appetite. Past performance is not indicative of future results, which can vary due to market volatility. The possibility exists that you could sustain a loss of some or all of your initial investment and therefore you should not invest money that you cannot afford to lose. You should be aware of all the risks associated with foreign exchange trading and seek advice from an independent financial advisor if you have any doubts.

If you ever have any inquiries regarding specific trades, please email us at [email protected] and provide your MetaTrader4 ID, order number(s) and a brief description of your inquiry or issue. We will be more than happy to audit the trade and revert back to you with our findings.

Warm regards.

Ryan, London, United Kingdom

Date of Post:2014-01-23
Review: Hi fellow traders I would like to give you some advice on FXPrimus,

I am a Trader with JP Morgan and have been with FXPrimus since they launched. FXPrimus made a lot of effort to come across as a STP Broker and they did their job very well, unfortunately since their management changed I have noticed that FXPrimus started to become very greedy. During news releases such as NFP they widen the spread to over 40 pips even on a fixed account, while on a flexible spread account the spread is lower during such releases which also shouldn't be the case.
Apart from that they say that during NFP releases there is iliquidity and therefore the spread increases, which is total and utter rubbish. During NFP releases the market volume triples and the Forex market is such a large market with trillions traded everyday that the liquidity is extremely high. I am sitting during that time at the trading desk and can tell you that what FXPrimus tells every customer that there is not enough liquidity is a lie. Basically FXPrimus hedges risks and I don't know since when they do that but it seems that these crazy spreads were introduced less than a year ago. Although FXPrimus is a STP, you have to understand what a STP is and the business operations of one. As an STP they claim to be a straight through processing broker, but if I am very honest I am certain to not believe that they rely to 100% on commissions from traders anymore unless FXPrimus actually can prove this to us and give their clients some insight on their business operations which they won't do and I have a lot of experience being in the FX market for over 15 years. So basically FXPrimus got very greedy and for news traders trying to prevent them to enter the markets during news releases such as the NFP by increasing the spread a lot. Apart from that it is FXPrimus setting the spread and not the banks they are getting the liquidity from, I know that because we are providing liquidity for brokers including citi bank, hsbc and others. So the question is why would they increase the spread by so much, answer is simple, most brokers trades themselves and during such times they are exposed to a lot of adverse market risk. This is why they freeze trading a few minutes before the NFP come out and during the release they increase the spread and after the release for about 10-25 minutes. Then the spread increases depending on the market volatility.
In the end this is unethical behaviour and what they do does not comply with who they used to be or claim to be. As they are based in Mauritius and I know that governance and ethics are very different to the FCA standards in the UK. Although they claim to be the safest trader with fund protection etc etc., it doesn't stop them from acting in their own interest.

Concluding I definitely wouldn't recommend to go with FXPrimus anymore. If you are a scalper then stay away from news but other than that their systems seem to operate good and do their job properly. I will give FXPrimus a terrible rating because they are not what they claim to be and believe that a lot of traders are just rookies who don't understand the markets. In overall if a company says that they are something they are not, then this implies that further unethical behaviour can be expected without the small scale traders even noticing.

Happy Trading Fellow Traders :)
Comment: Added by FXPRIMUS Support on 2014-01-29 04:31
  @ Ryan from London,

As you have been a customer of FXPRIMUS since opening its doors almost 5 years ago, thank you for your continued business.

We regret to hear your grievances surrounding our spreads during news. As I'm sure you can appreciate being a trader at such an esteemed company as JP Morgan, trading around news time, especially during such major events like the US Non-Farm Payrolls, has always been tricky for traders & liquidity providers alike. This has been the case for years and years. There is no such thing as a fixed 2, 3 or 4 pip spread during such news events, as banks and liquidity providers do not price in that manner as it makes them susceptible to catastrophic losses. Take for example, a bank maintains a 2 pip spread on GBP/USD, while the "real market" has widened out to 20 or 30 pips--every trader with good technology can trade on that 2 pip spread and make unlimited "free" money. Banks, liquidity providers, or anyone for that matter are not in the business of giving away "free" money. If you do see such fixed spreads, you might expect to receive extreme slippage, requotes, etc. Our liquidity providers endeavor to provide executable pricing during news events, so the trader is able to get in and out when they need to, without extreme slippage.

We would like to review your account history and for you to show us some instances where you thought you didn't receive fair trade execution. Feel free to post your MT4 here if you would like to engage in further public dialogue about this matter, or if you would like to discuss in confidence, please send to [email protected]

Thank you for your feedback, and we look forward to hearing from you.

Warm regards,

michael thabet, cairo, Egypt

Date of Post:2013-11-26
Review: Dear sir,
thanks for your reply on 9/10/2013
but real ECN means instant execution or cancel the order but your company freeze my pending orders for 1 or 2 minutes.
if the price go to profit direction you make a slippage and if goes negatively you activate stop loss
you aren't a big broker so don't lose your good reputation
you can prevent news will get more respect and clients

2013-10-09 2Star The execution within news time is very bad i trading for 2 month on news only.
your orders go to dealing desk first

Comment: Added by FXPRIMUS Support on 2013-10-16
@ Michael Thabet from Cairo, Egypt

Thank you for your posting. Please note that FXPRIMUS is a 100% STP brokerage firm, not a dealing desk. It is our goal to provide customers with the best possible executions, both during "regular" market conditions as well as during news events or other periods of limited liquidity in the markets. With that said, at times market volatility creates conditions where orders become increasingly difficult to execute at your requested price. In such cases where you are looking to execute a trade at a specific price and within a second the market moves away from that price, your order would be filled at the next available price. This "slippage" can occur during such volatile times and should be considered when you engage in trading--especially when you engage in trading solely during such volatile market conditions.

Warm regards,
Comment: Added by FXPRIMUS Support on 2013-11-27 05:14
  @ Michael Thabet from Cairo, Egypt

Thank you for your posting.

To clarify, our ECN Premier spreads execute customer trades via Market Execution. This means that when a customer enters a trade, and there is market movement in the split second they place the trade, they will be executed at the best possible price and not rejected or requoted. Market Executions are advantageous for customers who expects to enter the market, regardless if the market is moving quickly or not, without requotes.

We certainly understand and sympathize that slippage is a news trader's "worst enemy." There is a risk of slippage that is determined by the available prices in the market at any given time. As painful as some slippages may be during news events, it could be even more painful if the order wasn't filled at all.

Warm regards,
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