MarketTraders.com Review

2.951 • 253 REVIEWS
MTI Jared Martinez Market Traders Institute
Updated: Feb 2, 2024
MarketTraders.com
Market Traders Institute Inc. (MTI) is a foreign exchange (forex) education and training company based in the Orlando suburb of Lake Mary, Florida.

Other websites of this company include: FOREXTIPS.COM, ITRADEFX.COM, nextstepfinancialholdings.com,JaredMartinez.com.

Details

Established: 1994
Contact: hello@markettraders.com, 1-(407) 740-0900
2.951 • 253 REVIEWS

Recent User Reviews of MarketTraders.com

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tonyrbarker
California, USA,
Dec 13, 2023,
Registered user

Paid for lifetime service and now they want monthly fees

Service use: Live Length of use: over 1 Year
I have actually been a long time user. Bought lifetime SixFigure index probably 8-10 years ago, and tried to use the platform over the years, and like many other reviews, communicated many non working issues to them and nothing would ever get fixed.... but they would keep calling asking "how's everything going?".
I would only logon more recently maybe every couple of months and when I did yesterday, pretty much everything was gone - all my templates reduced to a couple of technical's and one chart only, access to historical Analysts on Demand is gone....... BUT I can get what I have been using for 10 years back if I want to pay about 250/month.
This IS a SCAM...do not fall the same way those others of us have here and get sucked into it....and BTW whilst they will continue to contact you, good luck in getting a response from Lee Jackson or any one else there.
I
indmonk
Chennai, India,
Jul 30, 2023,
Registered user

Desperate spammers and no need to tell about their "money making services"

Service use: Other Length of use: Have not used
When you try to unsubscribe from their email list you get more spams with different names. This itself is enough evidence to suggest that they are into the business of selling their so-called money making services rather than trading. Do they think that they can convince people to subscribe to their services by spamming...Good luck..Keep going...
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Repo Man
Montreal, Canada,
Feb 18, 2021,
Registered user

Exploitive Management, Bad Faith, Super Overpriced Fatally-Flawed Products

Service use: Live Length of use: over 1 Year
Yes, a very long review. But a person should think long and hard about getting involved with MTI. Once this Company realizes they have milked you for all the easy money they can extract from you, they disappear. Leaving you high and dry.

Re: Complaint of Market Traders Institute

Market Traders Institute
Mr. Jared Martinez – CEO and Founder
Market Traders Institute
3900 Millenia Blvd Suite 200
Orlando, Florida 32839

jared.martinez@mymarkettraders.com CEO and Founder
1-866-787-8558 Main telephone
hello@markettraders.com General Contact
www.markettraders.com

This complaint is about Market Traders Institute (a.k.a. MTI) of Orlando, Florida. MTI sells trading education, trading software, and systems for largely for new traders. Over the last six years, MTI has sold me a list of software and training that ranges from super over-priced/ over-hyped/ undelivering/ with potential to be something great in the future….; to absolute garbage. The charting software Ultimate Charting Software (UCS) that I have lifetime subscription for, that has been grandfathered into a web based SmartTrader platform. The UCS cannot be used long enough to analyze even one currency pair without it crashing and needing restarting many times a day.

The newer SmartTrader platform that nearly all the Company's Expert Advisers (a.k.a. EAs) (on SmartTrader platform called SmartScripts) are connected to is no better. Even when run within MTI-recommended high-end ten core Contabo VPS (Virtual Private Server), it is unworkable. The browser/ server/ other limitations do not permit even one SmartScript to be run in full. Let alone it be a platform portal for all trading as it is designed and marketed for.

None of the SmartScripts/ EAs can be kept running for any amount of time. One of them, the American Breakout Strategy, which I have manually traded, done the automated SmartScript, and done extensive back testing for is engineered backwards. Results have been sent to MTI Staff including MTI Coaches and product developer Ted Devan. No response from any of them.

Most disturbingly, besides the super-high costs and non-working product, is the deaf ear, inaction, questionable intent and bad faith of the MTI Company. When a person spends $7,495 for their introductory program and lifetime use of their platform, they are committing financially as well as emotionally for a long-term Client-Company relationship. Likewise when MTI Students spend the “introductory price” of $1K-$3K for each of their systems products to be used with their platforms, MTI Students again expect them to work. And deliver every bit as well as they are billed to work and priced at. Most sold with claims of being able to make like 1,500 or more pips a month. Thus billed to pay for themselves in short order. Under a month with a sizeable account. Instead MTI products have erased 100,000s of pips from my accounts.

Even if not quite as great as advertised, if it took a couple months to be seeing very positive returns, it would not be such an issue. There are many variables outside the MTI Company control that influence client success. While there have been minor improvements to the platforms, these issues have been on-going for years. The platforms are still not capable of using for live trading or using MTI EAs and SmartScripts on them. And while MTI will not/ cannot fix their platforms, nor will they address these fatal issues that Clients continue to address to them, like clockwork every month or so MTI releases another EA/ SmartScript system for a few thousand dollars. Systems that are worthless when the already-released systems still do not work.

For comparison, there are thousands of similar products on the market most ranging from free to a few hundred dollars each. Making MTI products some of the most expensive and hyped on the market. MTI products come with short-term money-back warranties that are meritless as the platforms they are to be used with have not worked properly for years.

I am very adept with computer technology, downloads, setups, basic coding, et al. My home computer is Windows 10 Pro, 32G SSD RAM, two separate 2T backup hard drives (higher-end than 99%+ of personal computers in the market). I am using a higher-end VPS than probably 95%+ of MTI Clientele. Which raises the question – who if anyone do MTI products work for? Besides working to line the pockets of MTI Management?

The supposed " MTI Expert Traders and Staff" headed by MTI Founder Mr. Jared Martinez (known in the trading world as FxChief) and largely his family, who if they are all they are marketed as are undoubtedly trading six to nine-figure accounts where everything is just a tax write-off whether or not it works or is of any use. While it appears MTI Expert Traders appear very competent and do clear presentations, they trade larger time frames (swing trading) for the most part. Beyond being able to see what traders who have large accounts of their own, and their own money, their strategy is of little use for newer traders who must seek proprietary funding. Meaning that trades must be closed at end of week. Making working systems that can be automated that much more important. It appears from what he has said, that Mr. Jared Martinez alone is likely making over $1 Million most weeks just trading. And MTI is likely bringing in notably more most weeks selling their expensive non-working systems.

Most people today are not in such a position for six-to-nine figure income and tax write-offs. On the contrary, people (self-included) are very much stretching (often going deep into debt) to obtain these products and expect them to work. Nor are most able to wait years for working product. Nor when investing this kind of money be in a position to just walk-away. People often come into this business after having being put through very hard times (job loss, divorce, major life changes, et al). No different, I am lucky to make $1K-2K/ year. I do not get unemployment, welfare, PUA, stimulus check (even as an American), etc. Which makes MTI’s behavior that much more troubling. If MTI Company heads are trading much of the money that people send them for these products, they could be doubling the money every year or so without much trouble just trading it.

MTI Chat support is friendly with generous hours. But can only fix what is fixable and what MTI Management permits. Which is extremely limited at best. When dealing with MTI Education Coaches (that each MTI Student are assigned to), MTI IT, and MTI Management about the fatal issues of Company products and their need to either offer assistance to fix the issue or offer refund, they disappear. MTI Staff are really good as sweet talking and playing peoples' emotions, but on delivering working systems – they are gone. The harder MTI Staff is pushed to deliver solutions, answers, resolutions, the more evasive they become.

MTI also does a lot of sanitation of its online presence. Deleting negative reviews, and blocking MTI Students from their online support pages who post objective on-going issues rather than glowing reviews. Glassdoor.com reviews of those who have worked within the Company mirrors the response I have had with numerous other traders I have personally met who have dealt with MTI. MTI appear pathological sales people, and little else.

The many traders I have personally met who instantly recognize the Market Traders Institute/ MTI name all have the same reaction. This instant look on their faces is one that they are about to vomit. With comments of, "Oh no, you didn't get yourself messed-up with them, did you?" or "Ugh! Don't just walk away - RUN....!!!" or "They're predatory salespeople and little more."

In Summer 2020 I had to come to terms with the fact that I had spent the last few years doing little more than endless reinstalling, trouble-shooting, and trying to get MTI systems to work. Going deep into debt doing it. In July 2020, I sent Mr. Jared Martinez – MTI CEO a Registered Post WITHOUT PREJUDICE letter addressing all the issues that had been addressed to him and others via email (attached). This went unanswered. Since, after requesting a different MTI Coach, I have been bounced around between a few other MTI Coaches and Admins trying to get some headway on my ongoing issues. Again with no avail. Here now approaching Spring 2021 nothing has changed, no response or answers from MTI.

I have acted in the highest level of good faith, I have offered repeated product improvement feedback, and have given the MTI organization more than ample time to deliver or offer some sort of resolution or way forward. I have been exceedingly patient and tolerant (probably way too much so). As much as I work to be a facilitator and give a Party every chance to come to the table, the MTI organization has turned-down those opportunities. Whether it just being a tax write-off for them, not caring, or for any other reason, I cannot be held hostage by MTI anymore. At this point I believe I am in the right to ask for refunds, cost of interest, and a token towards my time. This is not even taking into account years of lost earning potential. I am also asking to have my full access to the MTI Official SmartTrader Facebook and other MTI Facebook pages restored.

It was my hope I would not have to write this review. Forget making pips, the rate MTI Management is going, they may soon may find themselves in prison making licence plates and pennies. I have heard MTI CEO and Founder Jared Martinez state many times that he wonders why some traders find success rather readily, and others do not. Should he actually read his emails, his letter mail, or the online reviews of his MTI Company, he should wonder no more….

Do yourself a favor and AVOID MTI!
2 traders have found this review helpful
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Reply by MTI_Eagle submitted Apr 29, 2021:
Hello Repo Man, we're disappointed to hear you had a poor experience with our products and services. We value your feedback and would love the opportunity to understand where exactly we missed the mark for you. We take all claims and accusations very seriously. We’d like to learn more about your experience, however, we don't have the ability to identify you and reach out to you directly. If you’d like, our Client Services Specialist, Kurt Smith, is available to assist offline at ksmith@markettraders.com. Please reach out to him at your earliest convenience.
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Aloisio
Turin, Italy,
Oct 12, 2020,
Registered user

Forex Chief Elite Signals

Service use: Other Length of use: 0-3 Months
I subscribed on the last july the " Forex Chief Elite Signals" service. Such signals accumulated losses amounting 1450 pips from july to October 9, 2020.
Furthermore, this service provides a ton of signals every day by a Telegram channel , so that one has to pass the entire day following them. All this for 1k.
Absolute scam !!!
2 traders have found this review helpful
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Reply by MTI_Eagle submitted Apr 29, 2021:
Hello Aloisio, we're disappointed to hear you had a poor experience with our products and services. We value your feedback and would love the opportunity to understand where exactly we missed the mark for you. Our Client Services Manager would love the opportunity to speak with you to try and earn your trust back. His phone number is 407-585-0145. Please reach out to him at your earliest convenience.
S
SHAKEER1
london, United Kingdom,
Jul 15, 2020,
Registered user

DISGUSTED, FRAUD,SCAM

Service use: Live Length of use: 3-6 Months
Total BS, They are all nice once you sign up and charge you money and promise you refund if your not happy with their service. Unfortunately I have been waiting for over 1 month to get my refund and now they are saying I cant get my refund. Honestly the WORST experience ever. Dont waste your money on this poopy company. They are all a scam and fraud
3 traders have found this review helpful
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MaNorth500
Brampton, ON., Canada,
Jul 9, 2020,
Registered user

I have been Scamed by this Company by selling Bogus programs.

Service use: Demo Length of use: 3-6 Months
After giving me a course, this company (MTI) started offering costly program for purchase. I bought first program called "Smart Gauge". I have not yet started testing this program, the company pushed me for another program, which I refused several times, but they concocted my talk and forced me to buy. I was alarmed and I stopped telephonic talk and informed the company, no phone talk in future, you are not reliable..
I tested the "smart Gauge" program and found it a Scam. I made complaint, and company stopped answering my emails. I have spent about $9000-10000. The company is silent and unable to explain. It ie more than 6 months and I am fighting. No Response. I want to lodge a complaint against this company. Help me to recover my money.
3 traders have found this review helpful
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fx4sam2013
Dallas, TX, USA,
Jun 13, 2020,
Registered user

Update to previous post "Darrell Scott"

Service use: Live Length of use: Have not used
I promised an update if I was refunded, so here is "keeping my promise…"
The above letter written to Darrell Scott Was a copy of the actual letter written to him.
This was his response…
Dear Samuel Kimball,
I am sorry to hear that you are seeking a reimbursement for your purchase of The Ultimate Traders Package Educational Program. Pursuant to your signed contract, and according to the Satisfaction Guarantee Policy, the three (3) steps that are required to be completed in their entirety in order to qualify for a full reimbursement are as follows:
Satisfaction Guarantee Policy
Step 1 -Attend the Wealth and Freedom Experience Live, either live in person or via live web broadcast (16 hours).

Step 2 - Complete lessons 1 through 12 and complete all quizzes of the Ultimate Traders Package.

Step 3- View 10 hours of Analyst on Demand™
Your Satisfaction Guarantee expires on 7/19/2020.
That's when I realized that he didn't care about what I was going through; not a word about "sorry for your loss" Only "sorry you are seeking a reimbursement". I was in No frame of mind to be thinking about Anything having to do with Forex, and still am not. It was not until I got some of his colleagues involved, and explained to them my course of action, that I received any positive response. As explained to them: I have over 6,000 followers on LinkedIn alone. I posted a few articles about my interactions with MTI (Namely Darrell Scott) and shared the link with them (at MTI)
On Thursday, June 11, 2020, 09:07:07 AM CDT, Darrell Scott <dscott@markettraders.com> wrote:

Hello Sam,

Thank you for reaching out to me. I have received approval to have your money refunded if you remove all negative post you have mad about MTI. Unfortunately you will never be allowed to be a student with us again. Please let us know when those post are all removed so we can verify and then issue the refund.

On Fri, Jun 12, 2020 at 6:47 AM Sam Kimball wrote:
"Please let us know when those post are all removed so we can verify and then issue the refund."

From Me: "All Removed"
And there you have it!

Jun 6, 2020 - 1 Star Dear Darrell Scott, 6/4/2020
I just recently joined after a couple of weeks of gathering together money from friends and family in hopes that I could find something to get me out of the "pit" that I was getting deeper and deeper in. The lady that helped me with the contract contacted me a few days in a row to see if I had gotten the money together yet and once I did I went ahead and signed up for the course. It was my last hope at "surviving"! I am writing this from the hospital room where my wife just had a double bypass after her second major heart attack. And I lost my 93 year-old mother Saturday, May 30th, just before noon who died in a nursing home in Arizona after Contracting the Coronavirus.
Between the hospital and the funeral home expenses... Right now I don't even know how rent will be paid and we may be homeless before this is over with. The only hope I had was to listen to Chiefs suggestion (described as a special bonus) during an online webinar that the EURUSD was about to make a major drop from the channel it had been in, so I put all the funds I had left on one chance of the euro dollar dropping. It has done nothing but go up ever since and totally wiped me out! My mother's name is Maria Kimball and she was in Glencroft Towers, Providence Place North, room 237 B, Glendale, AZ 623-939-9475 (Mia was her nurse) if you would like to verify it'. And my wife is in the Baylor Heart Hospital in Denton Texas. I'm still waiting for her to come out of anesthesia to see how she's feeling. Her name is Christy Ann Black Kimball, Room 101, which can be verified also.
I Know that I am Not "entitled" to Anything. I am just begging for some kindness (a much needed favor) A Blessing! I'm asking for a refund of the $750 I put down. All I have to offer in return are some Very Positive and kind words about MTI
I Truly appreciate your consideration.
Sam Kimball 972-878-3967
4 traders have found this review helpful
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Matthew Sias
Colorado, USA,
Apr 24, 2020,
Guest

Don't trust them

Service use: Other Length of use: 0-3 Months
I signed up and paid a few dollars so I could watch a live webinar of them trading live. About 40 minutes before the webinar that i paid for they sent me a link for the webinar and after about 2 hours of trying the link there was still nothing and no webinar. Ive emailed them about 2 or 3 times about the situation and they ignore the matter. Instead they they will send me nonstop emails saying that i should pay another few dollars for even more live trade webinars. This company is defenetly not to be trusted. What a waste of my time and money.
2 traders have found this review helpful
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Ridick
Georgia, USA,
Feb 17, 2020,
Registered user

All they care is about selling not trading

Service use: Live Length of use: 6-12 Months
How this company treated me and how they operated I had a gut feeling that I couldn’t be the only one that went through this same experience of lies and deceit. After but a second product that they try to force down my throat without I first even mastering their first training program that teaches you how to trade forex was a big tell tail sign that all they cares about was selling. I spent almost 7000 dollars on their two programs for they could still try to cram another one down my throat without even mastering the other two and started to become really pissed and skeptical. They even had the nerve to asked me how much money I have in the bank as to see how more money they could squeeze out of me. I just decided to stop taking their classes or answering their phone calls to try to sell me more things. And they refused to give me a refund.
2 traders have found this review helpful
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Otjihase23.
South Africa, South Africa,
Feb 2, 2020,
Registered user

Unauthorized use of my credit card

Service use: Other Length of use: Have not used
Signed up with this company for 1$ to attend an webinar for their London open strategy the end 2019.

Found that they used my credit information to make two unauthorized payments of 100$ each to sign me up for their Smart Traders Pro program. I never attended an webinar nor did I sign up for this program. First deduction was made on 31/12/2019 and the second on 30/I/2020.

I find it most alarming the abuse of my credit card information and need to warn Traders of this scam to obtain your credit information.
2 traders have found this review helpful