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Overall Rating: (3.370)
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Total Reviews: 423
Last Updated: 2015-06-29

XM is a forex broker. XM offers the MetaTrader 4 and MT Mobile global forex trading top platforms. offers over 50 forex pairs, cfds, equities, indices, metals, and energies for your personal investment and trading options.

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Gary, , Sweden

Date of Post:2015-04-30
Review: The relationship started OK but then I started to notice that the spreads were widening at times when my order would drop into profit.

I have had many chats with support and they would not take my issue seriously, they simply shrugged it off as saying spreads are variable and can be increased at any time especially during periods of high volatility in the market (I noticed spread changes during both volatile periods and non-volatile).

This of course gives them option to increase the spread in their favor to close out positions / keep you out of profit. The platform also freezes when there is volatility giving you zero chance to pull out of a trade / take profit. I also mentioned this issue but as before and rather frustratingly they avoided the questions as best they could. It was like banging my head against a rather large brick wall (neither XM or doing this are not recommended).
Rebuttal: Added by Chris A. Zacharia on 2015-05-06 04:54
  Dear Gary,

I would like to reassure you that we fill all our clients’ orders at the best available market price at all times. We also do our best to provide you with the lowest possible spreads combined with the best trade execution speed.

Please note that it is not uncommon for spreads to widen, not only during volatile market conditions, but also at times of low liquidity. Spread widening related to lack of liquidity during European and US session is a rare occurrence. However, during Asian session liquidity on certain pairs dries out and this especially relates to exotic pairs that are not actively traded during night hours.

I kindly ask you to follow up with your MT4 ID to initiate an investigation and transparently present the full data of your claims.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)


Date of Post:2015-04-24

Bill, London, United Kingdom

Date of Post:2015-04-23
Review: My trading experience with XM has been ok. Customer service has been decent when I have contacted them and execution is ok, not great, but ok. There is some issues around news, but it is not absolutely terrible

Imithiyas, colombo, Sri Lanka

Date of Post:2015-04-17
Review: Excellent broker, Withdrawals take only few hours, Super customer support, Highly recommended

Jayaweera, Sri Lanka, Sri Lanka

Date of Post:2015-04-10
Review: XM is a good broker.. I have trade (2224539) with them about 3 months and have got some great experience (profit) of good trading condition. withdrawal is perfectly smooth and fair.. Thank you XM. Everything is good but I am looking for a ECN broker (Human being can never be satisfied) so currently I am not trading with XM. Thank you
Best regards

sulaimon shekoni, Nigeria, Nigeria

Date of Post:2015-03-27
Review: I have abused the terms and conditions but the company was very fair to me to restore my account. Please read carefully the terms and conditions before trading. XM. is the best broker ever, they dont just have a good trading platform, they also have FREE technical analysis that will ensure profits of your deposited funds. With XM you minimize losses and Maximize profits.

German, Ufa, Russian Federation

Date of Post:2015-03-15
Review: The company has canceled all my profit. I trade manually and open transactions manually on graph. She explains that I used some Internet delays and arbitrage opportunities and did not provide any direct evidence of his words. It turns out that she can cancel any customer's profits under any pretext, without providing evidence.

How can I use some delay in the market execution? When market execution of order by clicking the mouse on the button buy/sell, I only send the order to the current market price. Then liquidity providers executed at the current market price and all Internet delays only worsen the exercise price.

It turns out that the company does not take the deal on the liquidity providers, and is engaged only in imitation of trade. And any profits are paid out of his own pocket. And therefore cancels profit under any pretext.

Dear traders looking for a Serious companies that do not deal with the abolition of profit clients.

I'll ask another question regulator. I wonder how it relates to the behavior of such a policy of the company.

My аccount XM no. 2209315
Sorry for my English.
Rebuttal: Added by Chris A. Zacharia on 2015-03-24 06:19
It has been concluded that transactions carried out in your account clearly reflect a technological and/or algorithmic trading pattern that was aimed at exploiting price latency arbitrage opportunities. This conclusion is based on a detailed review of the trading activity in your account no. 2209315.

I would like to assure you that it is not our wish to trouble our clients and further confirm that we always abide by the Client - Company agreement with which you accepted before starting to trade with us.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)

Earl M, Toronto, Canada

Date of Post:2015-03-15
Review: Being in business I know people never take the time to write a good review, but are more willing to write a bad review at the drop of a Hat. I've been trading with XM for about a year with absolutely no problems. Their online customer service is always friendly and willing to help. Deposit and withdrawals I find that they are one of the fastest. I've referred a number of friends and family members to them, and all are happy. I'm also an affiliate, I love it. The best part is that they can issue you an XM Debit Credit Card where you can use anywhere to access funds off your account. Do I sound like a shrill, you are right, I compliment excellence! Well Done XM

Kirst1, London, United Kingdom

Date of Post:2015-02-26
Review: I traded with XM for a few months and made a modest profit just shy of £1000.
I received an email telling me in no uncertain terms that I was exploiting their service by using latency trading! I have responded with a formal complaint and received another email repeating their previous accusations and offering no evidence or explanation whatsoever. I have worked really hard at getting my trading knowledge to this point and am disgusted that a broker like this can simply cancel profits on a whim, citing no evidence and expect clients to just walk away! Disgusting. absolutely disgusting. I've submitted a complaint to the OCA in Cyprus.
Rebuttal: Added by Chris A. Zacharia on 2015-03-09 04:44
  Dear Kirst1,

Following a thorough investigation of your trading account, it has been concluded that the transactions carried out in your account were aimed at exploiting price latency arbitrage opportunities on our Company’s trading platform and at taking advantage of the internet delays which do not reflect the market rates at the time your trades were executed. This was achieved through the use of artificial intelligence software that allowed you take advantage of inefficiencies in pricing.

We sent you a request asking to stop using this software but you have failed to comply and continued exhibit the same trading patterns that we consider to be abusive. At this point, we had no other option but to terminate your account.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)

Ashlee, , Canada

Date of Post:2015-02-25
Review: I have had an account with XM for a little over a year now. I have been trading for 5 years in total. In all of my years trading, never have I been scammed like with XM.
I opened a trade with 6.0 lots, when the trade was executed, it was 60.0 lots. I dont know how they did this, but it wiped out my account.
The last 3 trades were with 6.0 lots, and before that I used a 5.0 lot. Yet, the very last trade opens for 60.0 and wipes out my account, and no cooperation at all from the company.
All they keep saying is I opened the trade with that amount of lots, and of course I did not think to take a screen shot before executing the trade as this has never happened to me with any broker, and I have traded with over 10 brokers.
What is really disconcerting, is that the company does nothing to check to see if what I am saying is true, they just check their end and pretty much say "No, you are lying", which I am not. This is a bizzare and rare occurence, and before they say lets see how we can fix this, they just say NO. I am disappointed because I thought XM was a decent company with good values, now I completely disagree, because of the way the have handled this situation. Their rebuttal was that last year I used 30.0 and 50.0 lots, which is irrelevant to this year, and most importantly to the last 6 trades I've made.
Its not about me losing the money, as Ive lost money many times and can never blame anyone but myself. But, when mysterious my lot size multiplies by 10, without me doing it, something is wrong. Moreover, when a business refuses to at least investigate, I think, maybe they did this on purpose.
I will not be putting anymore money in this account, I will close this account down now.
I would not recommend XM to anyone, as they dont value their customers, have faulty software, and most importantly the lack of willingness to investigate issues further.
Rebuttal: Added by Chris A. Zacharia on 2015-03-09 04:15
  Dear Ashlee,

You have left a claim without sharing your full MT4 ID. I will be waiting for your follow up with your MT4 ID and log files containing the trade in question to take action and transparently present the full data of your claims.

I would also like to note that execution of orders is completely automated and the change of trade's volume could not have occurred. Each request is executed according to parameters set up by the clients, and unless your initial request to trade contained volume of 60 lots, it was not possible for the volume to be increased from 6 to 60 lots.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)
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