Exness scam

[Mevo]

Thank the posts.
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FxCobra: I don't want to try to convince you of anything about what I was doing. And quite everything you're saying is smart and correct too.
I 100% agree with PipStar: Every trader has his own way to trade. And he is also absolutely correct when saying that this wasn't the purpose of the thread
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To finish about the story: As you can see above, after having wrongly closed some trades which gave me a huge loss, Exness refused to do anything about it. There were a few emails more exchanged, and there wasn't anything to do. At one moment I decided that I wanted to try to get at least what I could out of my account, so I asked to Exness to close *ALL* my trades. And that is when they only closed the USD/LTL part and *NOT* the EUR/USD part on a big movement during ECB press conference causing my a second HUGE loss.
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NOW, after having posted all the story here on FPA, I received an email from "Alexander Kovalchuk", which said: "Could you please send me your full logs? We have already closed your trades based on your first 2 attempts but we can't find another attempts of yours to close positions." and I sent him again the email with logs from september 18 and 20, showing the close attempts, and showing that they closed the wrong trades at the wrong prices. I got another answer saying "What you have posted on FPA and from email to -EDITED- we can't find another attempts of yours. Please send me FULL logs."
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I sent this email on 25 october (2 days ago now). I asked again what information they relied on to close the trades like they closed them, as I asked in my previous emails to Alexander:
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Hi,
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What’s wrong with you ?
So, according to you, the log of september 18 does NOT show an attempt to close order #48517067 ???
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This is not an attempt to close the order: ???
09:33:39 '79961': close order #48517067 sell 0.26 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 at price 2.63901
09:33:39 '79961': order #48517067 sell 0.26 USDLTLm closing at 2.63901 failed [Off quotes]
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Which logs do you want ? Which dates ? The logs of the close attempts that were impossible due to trade disabled on the pair is the 18 and 20 september, which have been provided to -EDITED-, sent again to you and published on FPA. What do you want exactly ?
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You did NOT answer at all to MY request:
“Please provide me the information you relied on to close the 2 trades you closed at the price you closed them.”
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I ask you again this information please.
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And then, suddently, Alexander posted on forums a statement (it is here on FPA too, in this thread and in Broker review) which is different: They now admit that trading was "restrained" on the USD/LTL pair and he says: "To solve this issue we have reclosed 4 orders at best prices based on the log files.". They provided me the requested information too. I don't know and I don't really understand what made things change so suddently. Anyway it's true that they reclosed orders correctly, and an additional profit of 403.11 MBB appeared on my account. That was a good start !
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The order close that caused me the biggest loss appeared to be an old close try (beginning of August) which got a requote and wasn't tried to be closed again with the information Exness provided me, so I sent this email (I had some serious doubts it would be done, after all that happened, but I tried):
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Dear Alexander,
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What you posted on FPA and FOREX-TSD is by far until nom the best answer I read from Exness, this is going in the right direction.
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About this close:
“#45951538
2012.08.03 12:34:08 193.194.117.193 '79961': close instant order #45951538 sell 0.24 USDLTLm at 2.82355”
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I can’t check the information about this as I was using your VPS at this time and stoped after the unexpected restarts I experienced. So I deleted everything on your VPS, and don’t have August 03 log anymore. But if you say this happened, it’s possible, *BUT* it’s something absolutely not related to your “restraining” of opening positions which occured around september 18 and gave me [Off Quotes] errors. In this case, it only was a REQUOTE or an INVALID PRICE as I got quite a lot.
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And I want you to remember that I requested MANY times to be told WHICH trades would be close at WHICH price, to prevent this kind of thing.
I only considered trades which got [OFF QUOTES] after trading had been disabled (around 18 sept), not an old REQUOTE problem.
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I can accept that it’s just a mistake from you, and I’m ok to *END* all this, and I will post everywhere I posted saying that you solved my issue, if you cancel this close and close it again at market price, which is right now at 2.6665. And this is approx the same market price that was available when all this problems occured. (A little bit LESS favorable to me, but anyway ...)
I wanted to contact you by chat to talk about this, but I was told I can’t chat with you, I had to send you an email.
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So, please accept this, and we will same both some time. I will in this case consider the case closed.
(Of course I have to be able to withdraw the money)
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Thank you.
-EDITED-
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EXNESS answer quicly afetr that:
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Hi -EDITED-,
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Ok, as you wish. We reclosed it at the current market price:
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21:50:49 '79961': close order #45951538 sell USDLTLm at 2.82109 sl: 0.00000 tp: 0.00000 at price 2.65902
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Best regards,
Alexander Kovalchuk
EXNESS
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So they DID what I asked for, and the additional profit my account was showing at this point was 1231,78 MBB thanks to the corrections. So *ALL* the wrongly closed trades which caused me my first loss HAVE BEEN TOTALLY CORRECTED.
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I was able to withdraw all the money without problem. I Now have withdrawn 2226,83 MBB from my account (1231,78 + 995,05 which was what remained after the losses)
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I now have sent this email, which I let you read, and I'm waiting for a last answer:
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Hi Alexander,
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I don’t get it, why is it now that simple ?
Why are you now acting like you always should have, and I just was taken for an idiot for more than 1 month ?
Tell me, I’m really curious !
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I now have withdrawn 995,05 MBB + 1231,78 MBB = TOTAL of 2226,83 MBB
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I am *HAPPY* that I could get at least this back, and it was HARD.
I consider that I should have 3000 MBB from what my account equity was showing.
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I agreed on this, and I won’t bring this case to FDR anymore. And as promised, I will post in the forums that we reached this agreement.
But, if you want to compensate the 773,17 MBB (3000 – the 2226,83 withdrawn) to show that all this was only a mistake and that you are of good faith, I would definitely APRECIATE it.
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Thank you,
-EDITED-

 

[BigT1]

. . . I am *HAPPY* that I could get at least this back, and it was HARD.
I consider that I should have 3000 MBB from what my account equity was showing.
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I agreed on this, and I won’t bring this case to FDR anymore. And as promised, I will post in the forums that we reached this agreement.
But, if you want to compensate the 773,17 MBB (3000 – the 2226,83 withdrawn) to show that all this was only a mistake and that you are of good faith, I would definitely APRECIATE it.

Hello Mevo,
Congratulations on negotiating a partial solution and on your recovery.
Do you plan to remain a client of the firm?
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I think your offer to withdraw your threat to file with the FDR was more than generous.
Were you forced to stipulate to this, and to update your forum posts as a condition to secure this resolution?
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Whether or not you did; I believe a formal report on the circumstances you had to endure to receive a fair resolution should be filed with the FDR.
As their regulator, it is an obligation upon the FDR to monitor and verify that a regulated firm has acted in accordance with the regulatory requirements, and also in accordance with the rules that were established and approved by the regulator at the firm's inception, defining the broker's policies then certified and filed with the regulator.
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Giving the firm a pass on that review, just lets them know they are free to repeat their offensive behavior with each and every client.
Many violated clients just give up and go away, or are too timid to fight. The broker keeps all the unrecovered assets as illicit profits.
This powerful motivation to misbehave is exactly why there is a regulatory envirnment in the first place.
You must do your part in making that feedback system work.
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Don't you recognize that in exchange for the backbone and public scrutiny the FPA Forum provided you during your effort to recover, and the effect this presence has had on the reputation of the firm, that it would be in their own best interest, the best interest of their present and future clients, and the best interest of the present and future members of the FPA that you are beholdent to us to do so?
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In your complaint, you can certainly state the firm has made good and that you are not seeking restitution, nor asking they be fined if found in default of their obligations; but instead ask for a review of the policies and procedures that led to your circumstances. This will give the firm and the regulator the opportunity to speak, and force the firm to respect their ruling with regard to its future obligations in dealing with their clients. You will also help establish protocol for other FDR regulated firms in similar stiuations.
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Now that you understand the power of this forum, and come to understand the power of your unique psoition at this time, please make the choice to join us by doing your part to demand accountability from those given the prividge of weilding power and license to assume public trust.
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Just one regulated man's opinion.
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Anthony Ingrassia, CTA
NFA ID#: 0278164

 

[Mevo]

Hello Mevo,
Congratulations on negotiating a partial solution and on your recovery.
Do you plan to remain a client of the firm?
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I think your offer to withdraw your threat to file with the FDR was more than generous.
Were you forced to stipulate to this, and to update your forum posts as a condition to secure this resolution?

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Hi BigT1,
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Thank you for your post.
No, I haven't been forced at all of anything on that point. I am the one who proposed to not file any complaint with FDR anymore, and I wanted to be totally transparent on everything on the forums. So I posted (and will post if anything new) everything based on facts, and only facts.
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It seems that Exness finally admitted its error, and corrected what needed to be corrected.
I guess they will quickly compensate the 773,17 MBB that are missing, and I will be very happy to have recovered my money. I just emailed to ask them to post here the answer so that every body can see that they *TOTALLY* corrected the problem which occured. Especially if they do that, I feel that no complaint to FDR will be needed anymore as I will have revovered 100% of my money.
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About staying a customer, I don't know ... Let's see EXNESS' final answer first.
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Mevo.

 

[FXCobra]

Thank the posts.
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FxCobra: I don't want to try to convince you of anything about what I was doing. And quite everything you're saying is smart and correct too.

Am glad you're the type of person who accept built on criticism, not like some others who I really never understand why they jump on defending other members without even taking a minute to read my post but only jumping into conclusions and above all that's non of their business, when X reply to Y, what's the business of Z to rush his nose into the conversation?!?!
The worst that the reply of Z ends with something like what X just had advice or mentioned like what I said in my reply to Mevo was:
"At end, if your strategy is winning in a High percentage, don't change it but be aware of the consequences!! and start minimizing your risk by lowering lot size .
What does that differ from the followed reply who defended Mevo, don't know from who!! As if Mevo was in a battle or something

Personally, would prefer 100 times people who give me a built up comment(even if criticizing) than people who clap for me all day saying you're always right or Employees who tell me "Your Wish Sir".

Anyway, am glad too that your full money is back to your live account, you know what your next step & the money next path will be in this case

 

[Mevo]

Anyway, am glad too that your full money is back to your live account

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Not full, as you can read above, I have got back 2226,83 MBB out of 3000 MBB, and waiting for an answer from Exness who is supposed to post it here (so you will be able to see it too). Very good news is that I received an email early this morning from Alexander from Exness saying:
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"Hi -EDITED-,
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I am working on this.
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I'll get back to you ASAP.
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Best regards,
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Alex"
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So, things seems to be on the good path to have my money FULLY recovered.
We just need need to wait a little for Exness' statement.

 

[FXCobra]

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Not full, as you can read above, I have got back 2226,83 MBB out of 3000 MBB, and waiting for an answer from Exness who is supposed to post it here (so you will be able to see it too).
'I guess they will quickly compensate the 773,17 MBB that are missing'

Looks like am guessing, supposing and proposing too

The 773,17 you're still waiting for is the august 3 single order?
If I knew money still on the road waiting for path, could had criticized providing Exness with safety of not filing a complaint to the regulatory.
Days will tell if you made a wrong decision here or not!!
Anyway, cards are still open for play

 

[Exness]

Dear Mevo,

We have reclosed USD/LTL orders (that had issues) at best prices based on the log files. No additional compensation will be added.

Best regards,
Alexander Kovalchuk
EXNESS

 

[Mevo]

Hi Alexander,
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At the end, I requested a close of *ALL* orders (EUR/USD *AND* USD/LTL) of my account, as I always did, and you *ONLY* closed the USL/LTL trades during a big movement (ECB press conference), causing me the additional loss (as both pairs where hedging each other).
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If you are of good faith, you compensate this. If not, you don’t.
It’s up to you. I ask just one more time to compensate this. And it will be the last time.
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Thank you,
Mevo

 

[Exness]

Hi Alexander,
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At the end, I requested a close of *ALL* orders (EUR/USD *AND* USD/LTL) of my account, as I always did, and you *ONLY* closed the USL/LTL trades during a big movement (ECB press conference), causing me the additional loss (as both pairs where hedging each other).
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If you are of good faith, you compensate this. If not, you don’t.
It’s up to you. I ask just one more time to compensate this. And it will be the last time.
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Thank you,
Mevo

Dear Mevo,

Our Dealer replied to you right after he got your email, and told you that you could close EUR/USD positions by yourself because there was not any issues with them. In addition, not only did not you close your EUR/USD orders but you opened new orders on this currency pair after our Dealer had closed your USD/LTL orders.

Best regards,
Alexander Kovalchuk
EXNESS

 

[Mevo]

I gained again 200 MBB back by trading out this situation, yes. I opened some oposite trades, and did my best to close everything so I loose the minimum.
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Did I request that *ALL* the trades have to be closed ? Yes or No ?
Was what I requested done ? I requested EUR/USD trades closed as well as the USD/LTL ones. What did you do during a big market movement ?
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So, was this right ? I *NEVER* accepted to have my USD/LTL trades closed alone ...
If you want to compensate to make this right, you do it. If you don’t want, just don’t do it.