I have a forex trading account with 4XP. I attempted to withdraw all the funds from my account as I rarely used it. There were no trades active at the time. The following sequence of events details the problem.
Oct 22, 2012 : Email acknowledgement received after online withdrawal to credit card via 4XP website.
Oct 22, 2012 : Email received from Oren Einstein of 4XP stating that funds can't be sent back to credit card. Moneybookers account suggested.
Oct 22, 2012 : I replied that I had tried a Moneybookers withdrawal but I received the message "MB not available" from the 4XP withdrawal page.
Oct 22, 2012 : Received email from Oren Einstein asking for Moneybookers account details and print screen. The email ended with a promise to "get it done".
Oct 22, 2012 : The requested details of my Moneybookers account were sent to Oren Einstein.
Nov 6, 2012 : I sent an email to Oren Einstein asking for an explanation after I confirmed that the withdrawal had not been done. No further correspondence has been received either from Oren Einstein or 4XP.
The amount involved is relatively small being $505 USD. But it is the principle that counts, this being my money and not 4XP's.
Oct 22, 2012 : Email acknowledgement received after online withdrawal to credit card via 4XP website.
Oct 22, 2012 : Email received from Oren Einstein of 4XP stating that funds can't be sent back to credit card. Moneybookers account suggested.
Oct 22, 2012 : I replied that I had tried a Moneybookers withdrawal but I received the message "MB not available" from the 4XP withdrawal page.
Oct 22, 2012 : Received email from Oren Einstein asking for Moneybookers account details and print screen. The email ended with a promise to "get it done".
Oct 22, 2012 : The requested details of my Moneybookers account were sent to Oren Einstein.
Nov 6, 2012 : I sent an email to Oren Einstein asking for an explanation after I confirmed that the withdrawal had not been done. No further correspondence has been received either from Oren Einstein or 4XP.
The amount involved is relatively small being $505 USD. But it is the principle that counts, this being my money and not 4XP's.