Problem Please Help Me..

[yulia]

Instaforex has stolen my money..

i am the client of instaforex
i have lost my profit and my withdrawal has not been processed until now..
my name is yuli kusumawati my account number : 38229
i made long position 3 minutes before market closed on friday and on monday i got profit $369
but now i lost my profit and the withdrawal has not been procesed yet until now..
in MT4 my history of order and profit has disappeared..they're gone..
i really wonder why...but i still have the log of the transaction..:

04:57:31 '38229': order was opened : #1627650 buy 3.00 AUDUSD at 0.6746 sl: 0.0000 tp: 0.0000

06:11:57 '38229': order #1627650 buy 3.00 AUDUSD at 0.6746 sl: 0.0000 tp: 0.6899 closed at price 0.6869

i have contacted LIVE SUPPORT,sent email to finance&chief.dealer but they all gave me

nothing..no solutive way...they only played "ping pong" on me...
finally the chief.dealer answer my email, he only said a very short sentence:

"Dear sir.

Your order and your bonus were deleted
according bonus agreement.

You can withdraw sum deposited to your account
using the same method as you have deposited by"

i was shocked...i really wonder..coz i traded in fair way..i did not break any rules..
i insisted him to give me proof that i broke rule..but until now i did not get answer and my money still in instaforex..
please help me get my money back sir..

 

[Pharaoh]

You should definitely send them an email. Canceling a withdrawal of bonus money (if you haven't met their requirements for that) is within their rights. Canceling a trade because you tried to make a withdrawal is a whole other issue that they need to explain clearly.

 

[yulia]

my money still not back

i have sent email many times but no good response..and i was informed by LIVE SUPPORT that my withdrawal was cancelled by the chief.dealer...
i have no idea anymore...

 

[yulia]

i did not withdraw the BONUS

i only made withdrawal my profit ( $368)
that's all....i made the withdrawal after the transaction was closed.

 

[AsstModerator]

Yulia, check your email. You should have gotten a copy of something one fo FPA's investigators just sent to InstaForex.

 

[IFX Ekaterina]

Dear forum participants,
my name is Ekaterina Abramova. I am IFX-manager. Let me convey the official attitude of our company.

We see that two men used free Welcome Bonuses given by our company for fraudulent operation with using of the AUD/USD gap. Everybody could see that these two cases are concerned with each other (same way of depositing, same transactions, simultaneity of transactions). And also the simultaneity of the claims testify to that we deal with one man hiding behind two nicknames and two trading accounts.

According to "The agreement on the Welcome Bonus receipt" the Welcome Bonuses were canceled on both trading accounts. At the same time Dealing Department has cancelled all the transactions with the Welcome Bonuses given by the company as the present. Having opened trading account, the auther of two claims, passing himself off as two men, accepted "The agreement", particularly the point about canceling the Welcome Bonus:

7. The company can cancel the Welcome Bonus in case of revealing unscrupulous usage of the bonus surcharge system.

We request you to delete these claims because in this case the Welcome Bonus was canceled as a result of the fraud and attempt to receive two Welcome Bonuses for one person.

 

[yulia]

Your accuse ABSOLUTELY WRONG!!, you just can accused but I can give you proof! I am very glad to meet your representative people, don't judge me as you like, be more proffessional!!

 

[IFX Ekaterina]

Dear yulia,
what proof can you give us? Contact our chief-dealer if you think he was not right in his decision.
I want to draw your attention that you have accepted "The agreement on the Welcome Bonus receipt". Company is acting within the limits of The Agreement.
We have not deprived you of your money, we just have deprived you of our present to you.

 

[Pharaoh]

Ekaterina,

Doesn't your company require proof of identity before either opening an account or processing the first withdrawal?

Just have the 2 people you claim are one person provide scans of their ID.

If they can provide evidence that matches the names on each account, that would show they are 2 people and you should pay them. If either one can't provide proof of identity, then that would be a very good indication that they are cheating and you shouldn't pay either of them.

 

[yulia]

Dear yulia,
what proof can you give us? Contact our chief-dealer if you think he was not right in his decision.
[/B]

my proof is I will ask you or your representative people to go to representative government in my area to show you that my ID is valid and I will show you my account that I made for myself, and Barunia will do the same thing as well