Haja Alaudeen
Recruit
- Messages
- 3
Hi, I am a new trader and i am not very sure whether i am right in filing a case. Want to highlight my grievance and would request your advice on whether i have enough basis to file a case. I had opened EUR/USD trade on 15th Mar (Friday) and had let the trade run having given the stop loss and take profit rates. When i checked on Monday (18th) i found to my horror that the trades have been closed around 100 pips below my stop loss rates.
a) 12360892 - EUR/USD - Stop loss set at 1.3002 but deal closed at 1.2909 (Extra loss of $ 46.65)
b) 12360116 - EUR/USD - Stop loss set at 1.2992 but deal closed at 1.2909 (Extra loss of $ 41.65)
c) 12359508 - EUR/USD - Stop loss set at 1.2990 but deal closed at 1.2909 (Extra loss of $ 40.50)
d) 12359793 - EUR/USD - Stop loss set at 1.2296 but deal closed at 1.2909 (Extra loss of $ 43.65)
Followed this mail with a telecon with my account manager. She informed me that since the market started low on Monday all my deals got closed on the start price on Monday. I am unable to understand how on earth the stop loss did not get executed. She bluntly told me that this is because of the market and not their fault and they will not be able to do any thing about the losses. Being a new trader i feel that i am being taken for a toss. Kindly advice whether there is any logic in what my account manager is saying or i am just being ripped off and being made to pay for their system deficiency.
a) 12360892 - EUR/USD - Stop loss set at 1.3002 but deal closed at 1.2909 (Extra loss of $ 46.65)
b) 12360116 - EUR/USD - Stop loss set at 1.2992 but deal closed at 1.2909 (Extra loss of $ 41.65)
c) 12359508 - EUR/USD - Stop loss set at 1.2990 but deal closed at 1.2909 (Extra loss of $ 40.50)
d) 12359793 - EUR/USD - Stop loss set at 1.2296 but deal closed at 1.2909 (Extra loss of $ 43.65)
Followed this mail with a telecon with my account manager. She informed me that since the market started low on Monday all my deals got closed on the start price on Monday. I am unable to understand how on earth the stop loss did not get executed. She bluntly told me that this is because of the market and not their fault and they will not be able to do any thing about the losses. Being a new trader i feel that i am being taken for a toss. Kindly advice whether there is any logic in what my account manager is saying or i am just being ripped off and being made to pay for their system deficiency.