Recently fxfrench replied:
monthly statement and run it through a spreadsheet. You
should find that the $203 is not missing
The monthly statement only changed my loss to 0, but didn't return $203. That's a quite obvious trick! I strongly suggest FPA ask me for all the history transactions in MT4 and daily statements to check all day's balance, that's just the right way to investigate.
A normal margin call would have been closer to your description. Your margin call appears to have happened during a large gap opening.
There is no relation between "stopped out method" and "large gap opening", FXOpen never wrote in agreement terms if "large gap opening" then "stop out simultaneously"! It is only a new excuse of fxfrench by mouth.
When my proofs proves their stop-level is 10%, fxfrench said their agreement wrote 20%, the terms should be stood to; By contraries, the agreement clearly wrote "the first position which has to be closed is the one with the highest floating loss" and "each trade will closed 1 by 1 depending on percentage margin level", no "all positions should be stopped -out during a large gap opening" written at all, but now say the agreement terms should be discarded!
And fxfrench never replied my another question:
EURUSD and GBPUSD have no quote price at 2009.02.16 00:01 at all, how could my postions be closed at price 1.2852 and 1.4209 at that moment? In other word, how FXOpen "make decision" that moment's EURUSD price is 1.2852 and GBPUSD is 1.4209 and close my positions at that prices? Please anser this issue too!
Now everybody should know how FXOpen trickish is...