hello
i need FPA help
I've been waiting for almost two months, only to get a reply from the LiteForex.
liteforex cancel my WITHDRAWAL 95$ and deleted my balance about 50$
I trade on Monday. I trade began at 6 am, to 11 noon, (GMT +7) Indonesia time.
and make trades in a long time, as well as trading in trading hours, the chart moves as usual, and also, I did open orders by 20 to 30 orders.
then I did the withdrawal amount $ 95
This screen shot when I do a withdrawal.
and the remaining funds in my profile, after I do a withdrawal.[/B]
a few hours later, without notice, and without warning.
my withdraw canceled, and my balance deleted by LiteForex.[/B]
and
I have several times spoken to costmer service,
but they always told me to send an email to amlpolicy@liteforex.com.
I've sent an email more than 25 times, but they only reply once, and the answer is not very satisfactory.
they assume that I have committed an offense.
they say that I conduct trading activities during non-market rate.
although, I did trade on Monday. and certainly when the markets move.
I've been waiting for almost two months, only to get a reply from the LiteForex.
they say, that on Monday, especially market WTI (oil), their servers to crash, but on that day the market is running normally, and the movement of WTI at that time is running normally.
they say, due to non-market rate, so they consider me violation.
but if you look at some of the cases in the FPA, when members LiteForex losses, due to the spike, or non-market prices, they always assume that prices are in metatrader is a legitimate price.
and when the price of LiteForex not considered appropriate, when we experience a loss, they do not want to refund us, but when we get a profits, they consider illegitimate price, and do not want to restore the profits that we get.
I did a transaction over 5 hours on that day.
and price movements move as usual.
I did open orders and more than 20 times.
i need FPA help
I've been waiting for almost two months, only to get a reply from the LiteForex.
liteforex cancel my WITHDRAWAL 95$ and deleted my balance about 50$
I trade on Monday. I trade began at 6 am, to 11 noon, (GMT +7) Indonesia time.
and make trades in a long time, as well as trading in trading hours, the chart moves as usual, and also, I did open orders by 20 to 30 orders.
then I did the withdrawal amount $ 95
This screen shot when I do a withdrawal.
and the remaining funds in my profile, after I do a withdrawal.[/B]
a few hours later, without notice, and without warning.
my withdraw canceled, and my balance deleted by LiteForex.[/B]
and
I have several times spoken to costmer service,
but they always told me to send an email to amlpolicy@liteforex.com.
I've sent an email more than 25 times, but they only reply once, and the answer is not very satisfactory.
they assume that I have committed an offense.
they say that I conduct trading activities during non-market rate.
although, I did trade on Monday. and certainly when the markets move.
I've been waiting for almost two months, only to get a reply from the LiteForex.
they say, that on Monday, especially market WTI (oil), their servers to crash, but on that day the market is running normally, and the movement of WTI at that time is running normally.
they say, due to non-market rate, so they consider me violation.
but if you look at some of the cases in the FPA, when members LiteForex losses, due to the spike, or non-market prices, they always assume that prices are in metatrader is a legitimate price.
and when the price of LiteForex not considered appropriate, when we experience a loss, they do not want to refund us, but when we get a profits, they consider illegitimate price, and do not want to restore the profits that we get.
I did a transaction over 5 hours on that day.
and price movements move as usual.
I did open orders and more than 20 times.
