Call your credit card's issuing bank. Ask to speak t the fraud department. Carefully explain exactly what happened. Ask if a charge-back is an option or not.
In the future, don't let any broker employee or associate perform trades on your account or recommend trades to you.
Dear Pharaoh
good day
I hope u can help me get my money back from Alfatrade.
I put a message here I 'll sent it again to u
please help me I 'll be happy if u can speak Arabic as I 'll send u the emails I received from alfatrade brokers Esam Hadid and Sami Haider
Alfatrade is a pure scam
I trade with them for about 2 months I send them 20,000$
then I then I gain 2111 as profits I asked to with draw 3000 $ they send it after one week
then they where asking me repeatedly to increase the money and transefer them more and more , I refused and requested all my money back but they neglect my repeated request for 3 weeks, then I recived a phone call from alfatrade broker named SAMI HAIDAR who said that the transfer of my money was late because I requested it 3 times I should cancel my three withdrawals request and he will do manual transfer for money to my credit card
I did cancelation as he said
then i did request of my money again 22111$ and there was acceptance of this money transfer request then Sami Haider Alfatrade broker called me again and send me Email telling me that the transfer of my money done and I ll recive it in 5 work days, this was in 12-17-2015 .untill now nothing arrived.
after a day from the email which ensures that my money is transferred to my credit card, Sami Haider called me again apologising for the delay which occurred in my money transfer and offering to give me the training to encourage me to send again money and be their client and he said he will open for me training account with the same number of my live account and I was refusing but he confirmed that my money was sent and this account is empty
I tried to call them and comunicate with him again hundreds of time but he is escaping and his head or other workers told me they dont know any thing about this while all the phone calls are recorded and i send his head Mr,MARWAN all the emails and conversations
.suddenly they are saying I lost the money in trading