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Problem Crunch time! My case with ICMarkets

I am having an issue with a company
Yes I agree, ICM should have provided you with their tick data when you first asked!

And no I don't get any special deal from ICM, but I think Mr Angus should look into this for me and get me a tighter spread on my account at least:D

I understand! But keep this up and you might get something from ICM :p...I tried that sometime back and refrain from jumping in on any bad reviews on ICM and even defended them as required. BUT, look where I landed up? :p

As I already menetioned many times, I have absolutely nothing to gain nor further to lose from this. All I want is the simple truth or perhaps there was a mistake (which I honestly thought was the case) and that ICM would find and fix the problem. So here we are then!
 
I understand! But keep this up and you might get something from ICM :p...I tried that sometime back and refrain from jumping in on any bad reviews on ICM and even defended them as required. BUT, look where I landed up? :p

As I already menetioned many times, I have absolutely nothing to gain nor further to lose from this. All I want is the simple truth or perhaps there was a mistake (which I honestly thought was the case) and that ICM would find and fix the problem. So here we are then!

Yes I hope Angus Jon Walker can give an explanation as to why the tick data was not forwarded to you when you first asked!

As far as I can tell in this thread they did however provide you with the trade tickets proof!
 
Yes I hope Angus Jon Walker can give an explanation as to why the tick data was not forwarded to you when you first asked!
As far as I can tell in this thread they did however provide you with the trade tickets proof!

I have addressed this in post#82

"I don’t recall disputing ICM very nice, neat, and beautiful calculations on account balance, equity, & margin levels. BUT that is the result of and NOT the root cause for account#317165 instantaneous/immediate stop/wipe-out
The root cause of account#317165 instantaneous stop/wipe-out was the widening of spreads claimed solely by ICMarkets which seems to have happened ONLY at ICM back-office server and with no other ASIC regulated broker..........
"
 
From ICM official site:

Unrivalled Customer Service

IC Markets strives to offer you the best possible customer service and support. Our team has a significant amount of experience within the forex industry, all of which trade themselves so they understand what traders want and need. You can trade with confidence knowing that the IC Markets team will always be there to help 24 hours 5 days a week

Very BOLD statement & claim, BUT (as publicly admitted by ICM Head of Dealing Desk Angus Walker on post#51: “Our support staff who you dealt with didn't collect it (comparison tick charts from ICM & other ASIC regulated brokers) at the time and this is reflective of their inexperience) staffed with inexperience Support staff, including Support Team Leader.
 
Yes I hope Angus Jon Walker can give an explanation as to why the tick data was not forwarded to you when you first asked!

Rahman has had several stop outs due to insufficient margin at IC Markets. Our support staff have never provided comparisons between IC Market's and our competitors spreads nor has Rahman ever asked for it. IC Markets provided Rahman with tick data from our platform to show the spreads on the USDCAD for the day in question. This is more than we are required to provide..

IC Markets support staff managed Rahman's case correctly as they had done in the past. It is completely unreasonable to suggest they should have provided this spread comparison data given they had not done so for Rahman in the past and Rahman had not requested it.

The spread graphs available from myfxbook will only show the last few days of data. As an example we can only see data going back to Wednesday and it is now Sunday http://www.myfxbook.com/forex-broker-spreads/ic-markets-USDCAD-real-spread/819,5 A support person would need great foresight to capture this information during the short window that it is available for.
 
The root cause of account#317165 instantaneous stop/wipe-out was the widening of spreads claimed solely by ICMarkets which seems to have happened ONLY at ICM back-office server and with no other ASIC regulated broker.........."

Provide one bit of evidence supporting this.
 
Very BOLD statement & claim, BUT (as publicly admitted by ICM Head of Dealing Desk Angus Walker on post#51:

Rahman, you misspelt 'Trading' ;)

Our support staff who you dealt with didn't collect it (comparison tick charts from ICM & other ASIC regulated brokers) at the time and this is reflective of their inexperience) staffed with inexperience Support staff, including Support Team Leader.

In hindsight I don't believe that our support staff handled your case incorrectly and I should not have used the word inexperienced.

When a client has a long history of complaints with a broker and these complaints are eventually resolved, staff can learn how best to deal with the particular client, i.e. what information they should provide. IC Market's support staff had a long history to draw upon with Rahman and they used this to gauge how best to respond. As above, broker spread comparisons were never provided to Rahman in the past so its unreasonable to expect support staff to send it this time, especially when it wasn't requested and there is a window lasting a few days to capture the information.

Normally support staff will rely on internal price information (tick data) for trade queries. Should a complaint ever proceed to an external dispute resolution service then this is all they will require.
 
'Fake margin calls': Forex traders furious after losses
Date:January 27, 2015
A group of foreign exchange day-traders from around the world have vented their fury with a Sydney-based online broker after the Swiss National Bank's surprise currency move triggered "fake margin calls" that resulted in tens of thousands of dollars of losses.

The foreign exchange broker, IC Markets which is headquartered in Bligh Street in Sydney's central business district has been fielding complaints from clients who were caught out by the shock decision by the Swiss Central bank to drop the Swiss franc's peg against the euro.

In the chaotic aftermath of the Swiss central bank move, IC Markets told its customers that it was fed erratic foreign exchange prices by its "liquidity providers" allowing the banks to execute "client trades at prices they shouldn't have".

After several days of sifting through client trades, IC Markets adjusted their clients' accounts to reflect correct trading levels. But some traders became further enraged when they realised that they suffered losses a result of margin calls triggered by the erratic prices.

'Fake margin calls'
"These misquotes were so far away from the market price that the misquote basically caused fake margin calls," said a trader who claimed to have lost $40,000 as a result of the incident.

One Thailand-based trader who claimed to have lost about $10,000 from a "fake margin call" said only 15 per cent of his deposit was reinstated and that IC Markets initially told him they were not responsible for the loss.

IC Markets said it was still working extensively to resolve issues with the 80 affected clients.

"Any situation where a client was stopped out due to insufficient margin arising from unfavourable fills which we have since amended are being reviewed on a case-by-case basis, not dissimilar to the practices adopted by many brokers globally," IC Markets managing director Andrew Budzinski said.

The broker is assessing whether further adjustments to client accounts is warranted and is considering cancelling negative client balances although a final decision has not been made, Mr Budzinski said.

The source of the problem appears to lie with the apparent sporadic pricing provided by the bank's liquidity provider when currency markets dislocated. It is understood some liquidity providers have since been removed.

"IC Markets simply streams the prices quoted by the banks and have acted appropriately in every regard. We pro-actively contacted our liquidity providers in instances where we felt the prices may not have been reasonable and have adjusted client accounts accordingly to our clients benefit," Mr Budzinski said.

IC Markets lays claim to being an Electronic Communication Network (ECN) that passes all trades into the broader interbank market, earning a small commission as a middleman. Other brokers act as market makers and directly take on client trades – earning the difference between the bid and offer prices on a currency pair.


Read more: http://www.smh.com.au/business/mark...ter-losses-20150126-12ypsm.html#ixzz3izD188KQ
Follow us: @smh on Twitter | sydneymorningherald on Facebook

...ahhh, okkk.... I see that ICM has faked margin calls and account stop/wipe out as a result of those fake margin calls. Interesting!
 
...ahhh, okkk.... I see that ICM has faked margin calls and account stop/wipe out as a result of those fake margin calls. Interesting!

So we're changing the topic again Rahman?

Admins, how can IC Markets resolve this 'scam' if there is no case and evidence being provided by Rahman?

We're in the process of collecting all 60 bridge and Integral trade confirmations (120 total) so Rahman cannot claim we widened spreads using 'virtual dealer' to stop him out. Intuitively it would not make sense for a broker to widen spreads to stop out a client and then send the order to the banks. I think this should be the final bit of evidence that ICMarkets should provide in this case unless someone has an idea as to other information we could provide to solve this.
 
At this point in time, it's apparent that ICMarkets has submitted all their evidences and statement and, in light of that, I will now submit my case statement:

========================
Based on newspaper report, 'Fake margin calls': Forex traders furious after losses
Date: January 27, 2015” (as posted in above post#108
, there is precedent for ICMarkets to fake margin call and stop-out on their clients trading account.

For that, it is very conceivable that ICMarkets have also fake RahmanSL’s account no. 317165 with sudden stop-out without any margin call warning.
=================================

RahmanSL find it extremely suspicious that ICMarkets did not nor would they submit him the most important/vital/critical comparison tick charts of ICM and other ASIC regulated brokers to prove beyond any doubt that the USD/CAD has spread widening on the material date & time and not confined to ICMarkets back-office server.

As already mentioned, ICMarkets was established in 2007 and have or should have the knowledge and resources to very easily submit RahmanSL all those irrefutable proof at the start of his issues/disputes with ICM, but yet ICM Support and management did not do that citing (by their Head of Dealing Desk Angus Walker) inexperienced Support staff, including ICM Support Team Leader, handling RahmanSL case issues/disputes.

These two very senior top executives of ICMarkets have or should have vast and extensive experiences in the forex brokerage business and, as such, are or should be very well equipped to deal with cases such as or similar to RahmanSL case issues/disputes with ICM which, to begin with, was pretty straight forward.

In light of apparent and deliberate withholding of very important/key/vital information & proof from their client (RahmanSL) when it was within the means and opportunity of ICM to do so at the opportunity date & time, ICMarkets has committed an offense and is guilty as their client (RahmanSL) claim that some manipulation did take place at ICMarkets back-office server by one or more of ICM staff to manipulate and to cause account 317165 instantaneous stop-out without any margin-call warning.

In failure for and negligence in dispensing quickly, efficiently, and conclusively with their client's (RahmanSL) issues/disputes, ICMarkets has subjected RahmanSL to a great deal of frustration, irritation, and valuable time (which could have been put to much better use & productivity in carrying out business work) in trying to prove his conviction that ICMarkets has indeed manipulated his trading account no. 317165 to cause that strange and unusual instantaneous stop-out without any margin-call warning.

=======================

In failure to employ adequately experienced Support Staff and Team Leader to attend efficiently and conclusively to their client's issues/disputes, ICMarkets is guilty of "false advertisement" as boldly posted at their official website:

Quote: "Unrivalled Customer Service - IC Markets strives to offer you the best possible customer service and support. Our team has a significant amount of experience within the forex industry, all of which trade themselves so they understand what traders want and need. You can trade with confidence knowing that the IC Markets team will always be there to help 24 hours 5 days a week. “Unquote.
============================

In the course of trying to prove his suspicion on that strange and unusual instantaneous stop-out without any margin-call warning, RahmanSL was literally accused of "Lying" by a senior executive of ICMarkets…i.e. Head of Dealing Desk Angus Walker…..who also publicly "rubbish" RahmanSL issues/disputes with ICMarkets at the FPA forum.

from: Angus Walker <a.walker@icmarkets.com.au>
to: RahmanSL Sadat <labuan.rahman@gmail.com>
date: Mon, Aug 10, 2015 at 4:47 PM
subject: RE: Trading Account#317165 sudden death


Hi Rahman,

I responded to your FPA posts…

You are providing misleading information to FPA users in your posts and we want it to stop. You are literally lying and skewing the facts by only writing vague information so as to not be proven wrong by other traders. I can’t write specifics about your account, I can only elaborate on information which you have already provided. Why don’t you post the facts so FPA users can make up their own mind?

Kind regards,

Angus Walker | Head of Trading Desk | IC Markets


For those remarks & accusations, ICMarkets senior management is guilty of unprofessional misconduct and practices by any industry standard, and also to publicly ridicule their (ICM) client (RahmanSL) in a public forum (FPA - Scam Alert - Crunch Time! My case with ICMarkets).

===================================
 
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