They have been invited to this thread way back in March.
Invite them to come to this thread and explain things.
Also, dates and methods of deposit can be useful.
UPDATE: They have been invited and know about the discussion in this FPA blog. Here is a synopsis of event and dates
Synopsis and Deposit Dates (2016)
Feb 1 -$200 US funds into GTOptions to start a Mini Account
-$250 USD
Feb 5 -$550 USD
Feb 8 -Received $1000 bonus from Company
Mar 1 -$5000 deposit
-Received $5000 Bonus
Mar 3 -$3000 Deposit
Mar 3 -$Received $3000 Bonus
Mar 3 -$1500 Deposit
-$500 Deposit
-Received $2000 Bonus
Mar 4 -$1000 deposit
-Received $1000 Bonus
Total Deposit= $12,000 Total Bonus = $12,000=$24,000 account total for trading
Mar 8 -$10,000 withdrawal request after account reached $26,613.75 (GTOptions cancelled it)
Mar 10 -$12,000 withdrawal request after account dwindled to $14,161.25 (Full amount – GTOptions cancelled it)
Mar 14 -GTOptions called back…Told me I could not withdraw the $12,000 and told me to put in another $1,000 (did not do it and told them to start acting on their
Expertise and do what they say)
Mar 16 -GTOptions trades dwindled account further to $9,037. No call back, No service (even after REPEATED attempts for a call back)
Mar 24 -Complaint email sent to GTOptions including a demand note for FULL $12,000 USD refund
May 20 -After a series of emails, calls, and follow-ups to various organizations, a second email was sent to GTOptions compliance department
Currently-pending legal action if no full refund from GTOptions
*Note: Right from the start, GTOptions told me to get involved in their VIP program. This program was where VIP deposits were guaranteed by the company against loss due to their “Trader Protection Insurance” program. Or, at least this is what they led me to believe. They continued to say that this is good because the company is making money when I am making money with trades. I had no trading experience and wanted to start small and slow. But they said that their VIP
Team of Experts would help. I put in the deposits…reluctantly. But when the account grew to over $26,613.75, I put in the $10,000 withdrawal request. I was way beyond my comfort level - as explained in my email to them when the withdrawal request was submitted.
After not following through with my withdrawal requests, their “team of experts” dwindled the account down to $14,161.25 from $26,613.75. Since no one was contacting me back, once again, I put in a withdrawal request but this time for the full $12,000 in US funds. They called me and said that I could not withdraw my $12,000 due to their
conditions. Feeling trapped, I told them to stop holding back on their expertise and produce results. The account decreased to $9,037. No call back. No service. A complaint email was sent to GTOptions compliance department and a demand for my full refund of $12,000USD.
The above is a summary of events only. More detail is disclosed in a 21 page report confirming emails, trades, dates, et al. In short, GTOptions has left me with the experience that they are only interested in an endless supply of anyone’s money into their trading platform rather than deliver on their customer VIP service (or any service for that matter). Their “Terms and Conditions” although on their website was not given to me to read prior to any trading activity due to being coerced into acting immediately with someone who was out-right lying to me and made me believe they had my best interest at heart.
Do not deal with them!